Aviation Security Training



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Aviation Security Training

  • Incident Management
  • Module 1
  • Incident Planning

Background

  • ICAO Security Manual
  • National Organization
  • Recruitment, Selection, Training
  • Airport Design
  • Preventive Security Measures
  • Crisis Management

Background

  • ICAO Security Manual
  • National Organization
  • Recruitment, Selection, Training
  • Airport Design
  • Preventive Security Measures
  • Crisis Management

ICAO Documents

  • Annex 14 – Emergency Plans
  • Annex 17 -- Contingency Plans
  • Security Manual Volume V - Crisis Management
  • Airport Services Manual Part 7 - Airport Emergency Planning

Volume V

  • 2.1.1: Contingency, Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program
  • “Incident”

Levels of Planning

  • Emergency Plan for incidents occurring at or around the Airport
  • Contingency Plan
  • Contingency Plan
  • Contingency Plans

Objectives

    • Summarize the General Principles of Incident Management
    • Review the Components of an Incident Management Plan
    • Design an Incident Management Exercise
    • Participate in an Incident Management Exercise
    • Evaluate the Results of the Exercise

Agenda

  • Introductions & Overview
  • General Principles
  • Incident Response Planning
  • Design a Tabletop Exercise
  • Participate in a Tabletop Exercise
  • Evaluate the Exercise
  • Design and Evaluate Exercise II

Ground Rules

    • Hours
    • Cell Phones
    • Others?

Workbook

  • Reference
  • Tools
  • Samples
  • Templates

Assessment

Assessment

  • 0
  • 10 Minutes
  • 5
  • 10
  • Introductions
  • Name
  • Position and Role in Incident Management
  • Years of Experience in the Role
  • Expectations for this course
  • Introductions
  • Name
  • Position and Role in Incident Management
  • Years of Experience in the Role
  • Expectations for this course
  • 0
  • 15 Minutes
  • 7.5
  • 15

Incident Management Planning

Incident Management Plan: Purpose?

  • Transfer of operations
  • Delegation authority
  • Assignment of responsibilities
  • Authorization for actions
  • Co-ordination of efforts
  • Safe continuation or return to normal operations as soon as possible

Incident Management Plan: Mutual Aid Agreements

  • Clarification of responsibilities
  • Establishment of a single on-scene Commander
  • Designation of communication priorities at the accident site
  • Organization of emergency transportation facilities
  • Legal authorities
  • Heavy equipment

Part 7 Activity

  • Team 1: 1.1.1 – 1.1.4
  • Team 2: 1.1.5 – 1.1.8
  • Team 3: 1.1.9 – 1.1.12
  • Team 4: 1.2.1 – 1.2.3
  • Key Points

Part 7 Activity

  • Team 1: 1.1.1 – 1.1.4
  • Team 2: 1.1.5 – 1.1.8
  • Team 3: 1.1.9 – 1.1.12
  • Team 4: 1.2.1 – 1.2.3
  • Key Points
  • 0
  • 15 Minutes
  • 7.5
  • 15

Break

  • 0
  • 15 Minutes
  • 7.5
  • 15

Attack on Glasgow Airport

Glasgow Airport

  • Located 7 miles west of Glasgow, Scotland near the town of Paisley
  • Handles approximately 9 million passengers/year

The Incident

  • The driver and a passenger escape the vehicle and are arrested at the scene.

The Situation

  • Approximately 1,100 departing and arriving passengers
  • 3,000 passengers in the terminal
  • About 700 staff

The Situation

  • Witnesses send images worldwide on the internet

The Situation

  • Fire alarms sound and Terminal is evacuated
  • Sprinkler heads activate and several thousand liters of water pour into the building
  • The sprinklers cannot be shut off
  • The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors
  • Propane canisters are observed in the burning Jeep

The Response - Fire

  • Initial response from local Rescue & Fire Fighting using water
  • Airport Fire unit arrived with a foam truck
  • A total of 30 fire vehicles involved
  • Fires under control in 15 minutes
  • Extinguished within 30 minutes

The Response - Police

  • Suspects taken into custody
  • Inner courtyard sealed off for evidence collection
  • Traffic re-routed
  • Evacuation and interviewing of 4,500 passengers and staff

The Response – Local Government

  • Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre.

The Response – Media

  • Media Relations Team handled over 800 calls in the first 24 hours
  • Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007

The Response – Media

  • Glasgow Airport website received 130,000 visits the week after the incident, compared to 6,000 the week before
  • Airport Leadership adapted a “Business as Usual” message for the public

The Timeline

  • Initial Attack – Saturday, June 30
  • The first post-attack flight arrived Sunday, July 1
  • Main terminal reopened Sunday, July 1
  • Half of main terminal front door repaired by July 6
  • All of main terminal front door repaired by July 27

Lessons Learned

  • Develop strong working relationships with local police, fire, medical
  • Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts
  • Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc.) simultaneously
  • Plan Ahead!

Quote

  • Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives.
  • Glasgow Airport
  • Head of Compliance

Incident Management

Part 7: The Plan

  • Types of Incidents
  • Agencies Involved
  • Responsibilities of each Agency in each Type
  • Emergency Operations Centers
  • Command and Coordination
  • Grid map
  • Information on Offices
  • Triage and Medical Care
  • Communications
  • Exercises

Types of Incidents

  • Involving Aircraft On/Off Airport
    • Aircraft Accident
    • Full Emergency
    • Local Standby
  • Not Involving Aircraft
  • Compound

Incidents Activity

  • 3 Types of Local Incidents
  • Varying in Severity
    • A. High
    • B. Medium
    • C. Low

Incidents Activity

  • 3 Types of Local Incidents
  • Varying in Severity
    • A. High
    • B. Medium
    • C. Low
  • 0
  • 10 Minutes
  • 5
  • 10

Incident Risk Assessment

  • Impact
  • Probability

Impact

    • Intensity
    • Scrutiny
    • Business Operations
    • Image
    • Bottom Line
  • Risk Impact Scale
  • 0
  • 10

Probability

  • 0%
  • 100%

Impact/Probability Matrix

  • 0%
  • 100%
  • 0
  • 10

The Plan

  • Agencies Involved
  • Responsibilities of each agency in each emergency incident

Agency Responsibilities Activity

  • 3 Types of Local Incidents
  • List Agencies and Responsibilities

Agency Responsibilities Activity

  • 3 Types of Local Incidents
  • List Agencies and Responsibilities
  • 0
  • 10 Minutes
  • 5
  • 10

Operations Center

  • Emergency Operations Center
  • Mobile Command Post

Command and Coordination

  • Commander
  • Rescue and Fire Fighting Officer in charge
  • Incident Commander (IC)
  • Coordinators
  • Police, Fire, Medical, Airport Operations, Media, etc

Grid Map

  • Airport
  • Airport and Surrounding Community

Information on Offices

  • Office Telephone Numbers

Triage and Medical Care

Communications

  • Continuous
  • Primary & Back-up
  • Telephones (Cell and Hard-wired)
  • Radios
  • Runners
  • Megaphones

Activity - Communications

  • 3 Types of Local Incidents
  • Illustrate Communication Paths
  • Primary and Back-up
  • ATCT
  • EOC
  • Fire

Agency Responsibilities Activity

  • 3 Types of Local Incidents
  • Illustrate Communications Paths
  • Primary and Back-up
  • 0
  • 10 Minutes
  • 5
  • 10

Day 1 Review

  • ICAO Documents
  • General principles of Incident Management
  • Risk Assessments
  • Components of an Incident Management Plan

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