- Incident Management
- Module 1
- Incident Planning
Background - ICAO Security Manual
- National Organization
- Recruitment, Selection, Training
- Airport Design
- Preventive Security Measures
- Crisis Management
Background - ICAO Security Manual
- National Organization
- Recruitment, Selection, Training
- Airport Design
- Preventive Security Measures
- Crisis Management
ICAO Documents - Annex 14 – Emergency Plans
- Annex 17 -- Contingency Plans
- Security Manual Volume V - Crisis Management
- Airport Services Manual Part 7 - Airport Emergency Planning
Volume V - 2.1.1: Contingency, Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program
Levels of Planning - Emergency Plan for incidents occurring at or around the Airport
Objectives - Summarize the General Principles of Incident Management
- Review the Components of an Incident Management Plan
- Design an Incident Management Exercise
- Participate in an Incident Management Exercise
- Evaluate the Results of the Exercise
Agenda - Introductions & Overview
- General Principles
- Incident Response Planning
- Design a Tabletop Exercise
- Participate in a Tabletop Exercise
- Evaluate the Exercise
- Design and Evaluate Exercise II
Ground Rules - Hours
- Cell Phones
- Others?
Workbook - Reference
- Tools
- Samples
- Templates
Assessment Assessment - Name
- Position and Role in Incident Management
- Years of Experience in the Role
- Expectations for this course
- Name
- Position and Role in Incident Management
- Years of Experience in the Role
- Expectations for this course
Incident Management Planning Incident Management Plan: Purpose? - Transfer of operations
- Delegation authority
- Assignment of responsibilities
- Authorization for actions
- Co-ordination of efforts
- Safe continuation or return to normal operations as soon as possible
Incident Management Plan: Mutual Aid Agreements - Clarification of responsibilities
- Establishment of a single on-scene Commander
- Designation of communication priorities at the accident site
- Organization of emergency transportation facilities
- Legal authorities
- Heavy equipment
Part 7 Activity - Team 1: 1.1.1 – 1.1.4
- Team 2: 1.1.5 – 1.1.8
- Team 3: 1.1.9 – 1.1.12
- Team 4: 1.2.1 – 1.2.3
- Key Points
Part 7 Activity - Team 1: 1.1.1 – 1.1.4
- Team 2: 1.1.5 – 1.1.8
- Team 3: 1.1.9 – 1.1.12
- Team 4: 1.2.1 – 1.2.3
- Key Points
Break Attack on Glasgow Airport Glasgow Airport - Located 7 miles west of Glasgow, Scotland near the town of Paisley
- Handles approximately 9 million passengers/year
The Incident - The driver and a passenger escape the vehicle and are arrested at the scene.
The Situation - Approximately 1,100 departing and arriving passengers
- 3,000 passengers in the terminal
- About 700 staff
The Situation - Witnesses send images worldwide on the internet
The Situation - Fire alarms sound and Terminal is evacuated
- Sprinkler heads activate and several thousand liters of water pour into the building
- The sprinklers cannot be shut off
- The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors
- Propane canisters are observed in the burning Jeep
The Response - Fire - Initial response from local Rescue & Fire Fighting using water
- Airport Fire unit arrived with a foam truck
- A total of 30 fire vehicles involved
- Fires under control in 15 minutes
- Extinguished within 30 minutes
- Suspects taken into custody
- Inner courtyard sealed off for evidence collection
- Traffic re-routed
- Evacuation and interviewing of 4,500 passengers and staff
The Response – Local Government - Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre.
The Response – Media - Media Relations Team handled over 800 calls in the first 24 hours
- Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007
The Response – Media - Glasgow Airport website received 130,000 visits the week after the incident, compared to 6,000 the week before
- Airport Leadership adapted a “Business as Usual” message for the public
The Timeline - Initial Attack – Saturday, June 30
- The first post-attack flight arrived Sunday, July 1
- Main terminal reopened Sunday, July 1
- Half of main terminal front door repaired by July 6
- All of main terminal front door repaired by July 27
Lessons Learned - Develop strong working relationships with local police, fire, medical
- Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts
- Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc.) simultaneously
- Plan Ahead!
Quote - Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives.
- Glasgow Airport
- Head of Compliance
Incident Management Part 7: The Plan - Types of Incidents
- Agencies Involved
- Responsibilities of each Agency in each Type
- Emergency Operations Centers
- Command and Coordination
- Grid map
- Information on Offices
- Triage and Medical Care
- Communications
- Exercises
Types of Incidents - Involving Aircraft On/Off Airport
- Aircraft Accident
- Full Emergency
- Local Standby
- Not Involving Aircraft
- Compound
Incidents Activity - 3 Types of Local Incidents
- Varying in Severity
Incidents Activity - 3 Types of Local Incidents
- Varying in Severity
Incident Risk Assessment Impact - Intensity
- Scrutiny
- Business Operations
- Image
- Bottom Line
Probability Impact/Probability Matrix The Plan - Agencies Involved
- Responsibilities of each agency in each emergency incident
Agency Responsibilities Activity - 3 Types of Local Incidents
- List Agencies and Responsibilities
Agency Responsibilities Activity - 3 Types of Local Incidents
- List Agencies and Responsibilities
Operations Center - Emergency Operations Center
- Mobile Command Post
Command and Coordination - Commander
- Rescue and Fire Fighting Officer in charge
- Incident Commander (IC)
- Coordinators
- Police, Fire, Medical, Airport Operations, Media, etc
Grid Map - Airport
- Airport and Surrounding Community
Information on Offices Triage and Medical Care Communications - Continuous
- Primary & Back-up
- Telephones (Cell and Hard-wired)
- Radios
- Runners
- Megaphones
Activity - Communications - 3 Types of Local Incidents
- Illustrate Communication Paths
- Primary and Back-up
Agency Responsibilities Activity - 3 Types of Local Incidents
- Illustrate Communications Paths
- Primary and Back-up
Day 1 Review - ICAO Documents
- General principles of Incident Management
- Risk Assessments
- Components of an Incident Management Plan
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