Before the ofice of the secretary u. S. Department of transportation washington, dc
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BEFORE THE OFICE OF THE SECRETARY U.S. DEPARTMENT OF TRANSPORTATION WASHINGTON, DC
_________________________________________ ) In the Matter of ) ) ENHANCING AIRLINE PASSENGER ) PROTECTIONS ) Docket No.: DOT-OST-2010-0140 ) ) ) ________________________________________ )
Mr. Kevin Mitchell Chairman
Business Travel Coalition 214 Grouse Lane Radnor, PA 19087 610.999.9247
September 23, 2010
September 23, 2010
The Honorable Ray LaHood Secretary U.S. Department of Transportation 1200 New Jersey Avenue, SE Washington, DC 2059
Dear Secretary LaHood We, the 50,000 undersigned travelers and travel industry stakeholders, are deeply concerned about the problem of hidden airline fees, and we strongly support your efforts to require airlines to make their fees fully and easily accessible to both consumers and intermediaries in the travel industry, so travelers can compare prices and know in advance how much their trips will cost.
Therefore, we urge you to use your ongoing Notice of Proposed Rule Making (NPRM) process to require airlines to make all of their ancillary fee information easily accessible not only on their own websites but also through online and offline travel agencies via the major reservations systems that power those ticketing systems. This will give consumers more information and better choices, allowing them to comparison shop among airlines by both cost and services offered to find the best air travel options. As you know, more than 50% of air travelers do not purchase their tickets through the airlines directly, but instead use online or brick-and-mortar travel agencies. Thus, a requirement that airlines only post the fees to their own websites will leave more than half of the traveling public without access to that information. Worse, the airlines have made the fee information on their own sites difficult to find and impossible to compare with other airlines. Even the few fees shown during the ticketing process on their own sites are usually presented late in the process, after the flier has already committed to the purchase.
Requiring the airlines to make all of their fees electronically available through all booking channels will unleash the creativity of the online medium and the full support of traditional travel agents to help travelers search, find and compare air travel costs and services across the full spectrum of airlines. Leisure and business travelers alike are surprised to find hidden fees that can sometimes double the cost of an airfare upon arrival at the airport or upon completion of their travel purchase. This situation is ruining vacations and undermining business travel budgeting. We appreciate your ongoing leadership on behalf of the airline industry consumer and ask that you protect all air travel consumers from hidden fee abuse.
Sincerely, 1, Carolyn Charney, Bardonia, New York 2, Blair Kangley, Seattle, Washington 3, Tom Mellett, Ambler, Pennsylvania 4, James Coates, Westminster, Massachusetts 5, W Michael Craighead, Detroit, Michigan 6, Dawn A. Lester, Woodbridge, Virginia 7, Ann Rossi, Newark, Delaware 8, Dale Bade, Tucson, Arizona 9, Karen Manuel, Winslow, Arizona 10, Leona Cronk, Tully, New York 11, Rob Riffert, Oscoda, Michigan 12, Ronald Culmer, Dublin, California 13, Lynne Bairstow, Chicago, Illinois 14, Patricia Logan, Pittsburgh, Pennsylvania 15, Deborah Mckay- Ccte, San Diego, California 16, C. Westphal, Sewell, New Jersey 17, Kevin Donnelly, Hinsdale, Illinois 18, Bob Jones, Ada, Michigan 19, Robert Tanna, Lacey, Washington 20, Marie Beppel, Phoenixville, Pennsylvania 21, John Roberts, Miramar, Florida 22, Linda Harkey, Locust, North Carolina 23, Gerald Schiff, Torrance, California 24, J M Lopez, Berkeley, California 25, Christopher Rockwood, Wauwatosa, Wisconsin 26, Joe Casillas, Dunnigan, California 27, Ronald Phillips, Hiawatha, Iowa 28, Deborah J. Smith, Norristown, Pennsylvania 29, Deb Mcgowan, Glendale, Arizona 30, Rick, Woodland Hills, California 31, Faye Freeman, Jackson, Mississippi 32, Pavel Dulguerov, Gingins, OTHER 33, Phyllis , Montclair, New Jersey 34, J Gates, Farmville, Virginia 35, Wolff Vonsdchmidt, Fullerton, California 36, Liz Heywood, Red Hook, New York 37, Sharon, Grapevine, Texas 38, Patricia Beetleyu, , OTHER 39, Thomas Burnip, Henderson, Nevada 40, Janie & Louis Zbranek, Pflugerville, Texas 41, David Overly, Park Rapids, Minnesota 42, Robert W. Cowley," Newport, Ri", Rhode Island 43, Marti Auler, Urbana, Illinois 44, William Coles, Salt Lake City, Utah 45, Benedict Zollo, Waterbury, Connecticut 46, Vanessa, New York, New York 47, Dominic Masut, Newport Beach, California 48, Gina Taliaferro Lofquist, Dayton, Ohio 49, Jerry Schwaiger, Monroe, Wisconsin 50, R Ross, W Bloomfield, Michigan 51, Susan Olan, Sugar Land, Texas 52, Marilyn Resto, Queens, New York 53, S.Parrella, Venice, Florida 54, Ron Spangler, Steamboat Springs, Colorado 55, Davie Bedont, South Jordan, Utah 56, Estelle Kandel, Baltimore, Maryland 57, Louise Madlin, Palm Springs, California 58, Marc Nantel, Weymouth, Massachusetts 59, Ed Wielawski, Brookline, Massachusetts 60, Joseph Bunch, Plano, Texas 61, Gary E Benjamin, Clearwater, Florida 62, Mary, Milwaukee, Wisconsin 63, Louis Vwerling, Incline Village, Nevada 64, Je Cooper, Milwaukie, Oregon 65, Eliana Garces, Los Angeles, California 66, Laur, Foster City, California 67, Heidi Hartmann, Washington, District of Columbia 68, Linda Moore, Riverton, New Jersey 69, Candice Cohen, New York, New York 70, Cristina Garces, Madrid, Alabama 71, Amy C, Newport News, Virginia 72, Kenneth Mcclintock, San Juan, Puerto Rico 73, Jeffrey Newcomb, Washington , District of Columbia 74, Mick Mitchell, Harleysville, Pennsylvania 75, Andrew Weinstein, Washington, District of Columbia 76, Anne Hill, Collierville, Tennessee 77, Brandon Macsata, Washington, District of Columbia 78, Kelly Keane, Blue Bell, Pennsylvania 79, Melissa Raue, Pound Ridge, New York 80, Jenna Pattison, Royersford, Pennsylvania 81, Andrew Shepp, Atlanta, Georgia 82, Megan Murray, Reston, Virginia 83, Mathias Wegner, Philadelphia, Pennsylvania 84, Valerie, Saulino, Pennsylvania 85, Judy Mcgee, Naples, Florida 86, Jessica Tambourino, Ambler, Pennsylvania 87, Sterling Miller, Colleyville, Texas 88, Karla Hellings, Collegeville, Pennsylvania 89, Kathy Marsh, Stamford, Connecticut 90, Michael Carter, Columbus, Ohio 91, Lisa Maguire, Philadelphia, Pennsylvania 92, Michelle De Costa, Boston, Massachusetts 93, Liz Prom, Kalamazoo, Michigan 94, Bill Ihling, Reading, Kansas 95, Daisie Davis, Lakeland, Florida 96, David Bridgens, Arlington, Texas 97, Bonnie Hill, Ontario, New York 98, Janet Moslener, Pennington, New Jersey 99, Ashley, Miami, Florida 100, Clare, Brainerd, Minnesota 101, Roland Hill, Vero Beach, Florida 102, Dorothy Flannery, Key Biscayne, Florida 103, Lee Tuthill, Washington, District of Columbia 104, Darrell Manning, Gladstone, Oregon 105, Tom Wood, Largo, Florida 106, Anjum Malik, Austin, Texas 107, Katherine Werner, Waitsfield, Vermont 108, Beverly Zajkowski, Rochester, New York 109, Jeff Everett, Dallas, Texas 110, Lisa Mccarthy, Naples, Florida 111, Patricia Contino, Teaneck, New Jersey 112, Eric Maryanov, Los , Alabama 113, Eric Maryanov, Los Angeles, California 114, Russ Perkins, Euless, Texas 115, Ken, Prospect, Connecticut 116, Kyle Moore, Southlake, Texas 117, Susan Loebner, West Linn, Oregon 118, Earl Roger Lowry, St. Louis, Missouri 119, Tadry Domagala Jr, Glastonbury, Connecticut 120, Susan Pardon, Grosse Pointe Farms, Michigan 121, Bruno Ledda, West Bloomfield, Michigan 122, Mayer Nudell, North Hollywood, California 123, Nancy Breslow, New York, New York 124, Mary Graham, Marlboro, New York 125, Yisrael Teichman, Monroe, New York 126, Matt, Rutherford, New Jersey 127, Cary Curphy, Kansas City, Kansas 128, Mike Mary, Boston, Massachusetts 129, Peter Mccallion, Lee, Massachusetts 130, Mary L. Ridlon, Vero Beach, Florida 131, Ed Feldman, New York, New York 132, Howard Kaplan, Lake Mary, Florida 133, Gerard, Virga, Michigan 134, Ched Houser, Los Angeles, California 135, Lynne Shaver, Grand Junction, Colorado 136, Brant Davidson, South Lake Tahoe, California 137, K Johnson, Slc, Utah 138, Cindy Lea Sanborn, Plymouth, Minnesota 139, Stan Chichester, Southlake, Texas 140, David Zuercher, Grapevine, Texas 141, Joel Bailey, Dallas, Texas 142, Paula Burright, Coppell, Texas 143, Ravi, Flower Mound, Texas 144, Barbra Anderson, Burleson, Texas 145, Venu Kamal Koneru, Irving, Texas 146, William F Doran, Greensboro, North Carolina 147, Sandra Boone, Trophy Club, Texas 148, Anita Cator, Flower Mound, Texas 149, Christine Sieja, Trophy Club, Texas 150, Carrie Chambers, Arlington, Texas 151, John Macdonald, Denton, Texas 152, James Jones, Trophy Club, Texas 153, Phil Van Duyn, Akron, Ohio 154, B. Vinod, Grapevine , Texas 155, Brigette Davis, Saint Louis, Missouri 156, Michael Mcdaniel, Asheville, North Carolina 157, David Gross, Dallas, Texas 158, Darlene , Duryea, Pennsylvania 159, Timothy Hill, Houston, Texas 160, Becky , Frederick, Maryland 161, Brigitte Lyles, Woodbridge, Virginia 162, Ernest Andrades, Boston, Massachusetts 163, Erik Dingledine, Columbus , Ohio 164, David Beckett, Mobile, Alabama 165, Steve Glanstein, Honolulu, Hawaii 166, Kenneth Bridges, Miami, Florida 167, Elyse Glickman, Sherman Oaks, California 168, Paul Foster, Houston, Texas 169, Renee Brandon, Boston, Massachusetts 170, Richard Augustine, San Francisco, California 171, Kevin Stupfel, Laguna Niguel, California 172, Brenda Davis, Southlake, Texas 173, Diana Sheppard, Trophy Club, Texas 174, Carol Ayala, Monteagle, Tennessee 175, Craig, Martin, Texas 176, Marsha Matlock, Arlington, Texas 177, Leta Wolfe, Yuma, Arizona 178, Patricia M Vasquez, Pacific Grove, California 179, Paula Pratt, Southlake, Texas 180, Barbara, Durham, North Carolina 181, First Lady, Louisville, Kentucky 182, Susan Noland, Bedford, Texas 183, Glenn Miller, Studio City, California 184, Barbara Balducci, West Caldwell, New Jersey 185, Elizabeth Gonzalez, Keller, Texas 186, David Lachance, Southlake, Texas 187, James Philp, Arlington , Texas 188, Leigh Dillhoff, Arlington, Texas 189, Beverly Gallant, Cream Rdige, New Jersey 190, Raymond J Mikolay, Parlin, New Jersey 191, Rick Rose, Newnan, Georgia 192, Keith Campbell, Carrollton, Texas 193, Stephanie Hoyt, Crofton, Maryland 194, Jennifer Petty, Redford, Michigan 195, Traci Conway, Berlin , New Jersey 196, Valerie Crotty, St. Louis Park, Minnesota 197, Debi Scholar, Scotch Plains, New Jersey 198, Alex Rodriguez, Miami, Florida 199, Kathryn Bullis, Milwaukee, Wisconsin 200, Brooke Brooks, Dallas, Texas 201, James Lucas, Pittsburgh, Pennsylvania 202, A Bohn, Boston, Massachusetts 203, Scott Eley, Dallas, Texas 204, Danette O'connell, Bixby, Oklahoma 205, Michael Waschka, Fort Worth, Texas 206, Nancy Lapakko, Minneapolis, Minnesota 207, Pam Mcginn, Evansville, Indiana 208, Beth Demarco, Rocheport, Missouri 209, Luzia Geipe, Keller, Texas 210, Brian Howes, New York, New York 211, Sally Webb, Brooklyn, New York 212, James Jacobs, Tampa, Florida 213, Elena Yasno, Calabasas, California 214, Paul Bergman, Grapevine, Texas 215, Harold Hodges, Ashland City, Tennessee 216, Camille Yeager, Langhorne, Pennsylvania 217, Raymond Alvandi, Glendale, California 218, Paul Baur, Reading, Pennsylvania 219, Lisa P. Sweet, Gilbert, Arizona 220, Nelly Burguete, Brownsville, Texas 221, Ted Mcdermott, Southlake, Texas 222, Lynne Erikson, Grand Rapids, Michigan 223, Suzi Myers, North Richland Hills, Texas 224, Kari Thomas, Langhorne, Pennsylvania 225, Jeanine Eissler, Montgomery, Alabama 226, Liz Mitchell, Harleysville , Pennsylvania 227, Amy Boche, Minneapolis, Minnesota 228, Paulina Osypka, Davie, Florida 229, Jeremy, Warrington , Pennsylvania 230, Gary Berger, Williamsville, New York 231, Mike Weingart, Houston, Texas 232, Samantha Berger, Williamsville, New York 233, Dezorea Whiteaker, Burleson, Texas 234, M Dizon, Westlake Village, California 235, Sandy Ewing, Bend, Oregon 236, Bonnie Miller, Harper Woods, Michigan 237, Hector,San Fransisco, California 238, Kim Areman, Keller, Texas 239, Jake Needs, Keller, Texas 240, Frank Beyer, Grapevine, Texas 241, Carol Lisec, Burbank, California 242, Don Springer, Hurst, Texas 243, Bill Lisec, Burbank, California 244, George, Fullerton, California 245, Greg, Carrollton, Texas 246, Dave Brinkerhoff, Brighton, Michigan 247, Christine Gallagher, Palm Springs, California 248, Virgilia Rainey, Pleasant Hill, California 249, Geraldine Gelfand, San Diego, California 250, Kathy Overstreet, Maple Valley, Washington 251, Kary Williams, Trophy Club, Texas 252, Keith Keeter, Trophy Club, Texas 253, Evan Williams, Trophy Club, Texas 254, Courtney Williams, Trophy Club, Texas 255, Terry Clavier, Madison Heights, Michigan 256, Johnny Jarrell, Dallas, Texas 257, Drudy Jarrell, Dallas, Texas 258, Chyrlyn, Fort Worth, Texas 259, Pravin M, Irving, Texas 260, Jim Abraham, West Chester, Pennsylvania 261, John Burgess, Oak Brook, Illinois 262, Charlie Lanman, Carrollton, Texas 263, Michael Lehmicke, West Chester, Pennsylvania 264, Lee & Darlene Laster, Honolulu, Hawaii 265, Mary O'hara, New York, New York 266, Ron Grimes, Grapevine, Texas 267, Csilla Dali, Mt. Prospect, Illinois 268, Tracy Bordbar, Carrollton, Texas 269, Kathy Villafane, Beatrice, Nebraska 270, Peggy Weidert, Burlington, Wisconsin 271, Patricia Hager, Encinitas, California 272, Deborah L. Barga, Sidney, Ohio 273, Dai Vaughan, Santa Maria, California 274, Clint Schrader, Portland, Oregon 275, Pamela Zohn, Denver, Colorado 276, Luke Thomas, Greensburg, Pennsylvania 277, Charles Leocha, Springfield, Virginia 278, David Daniger, Colorado Springs, Colorado 279, Matthew Shenker, Bellevue, Washington 280, Elizabeth F., Palmyra, Virginia 281, Justin Rodino, Seattle, Washington 282, Kathie Phillipo, Fort Worth, Texas 283, Nancy Barnes, San Diego, California 284, Mark Carolla, Herndon, Virginia 285, Susan Edstrom, Trophy Club, Texas 286, Holly Marquez, Fresno, California 287, Judy Cartwright, Owasso, Oklahoma 288, Dave Zabriskie, Euless, Texas 289, Simon Bramley, Southlake, Texas 290, Paige Pendleton, Rockport, Maine 291, Barbara Hvoschinsky, Redwood City, California 292, Laura Sangster, Alpharetta, Georgia 293, Colleen Jones, Fort Worth, Texas 294, Ryan Mcgredy, Danville, California 295, Barbara Tucker, Shawnee, Oklahoma 296, Taneka Martin, New York, New York 297, Jerry Ray, Fort Worth, Texas 298, Manny, Waukesha, Wisconsin 299, Don West, Las Cruces, New Mexico 300, Sandy Beaudet, Dearborn Heights, Michigan 301, Cheri Verrastro, Fresno, California 302, Sudha Raghavan, Colleyville, Texas 303, Hal Axelrod, Conshohocken, Pennsylvania 304, Troy, Chicago, Illinois 305, James K Carroll, Alexandria, Virginia 306, Cheryl Pimental, Hingham, Massachusetts 307, Heidi Hoehn, Sierra Madre, California 308, Debbi Cunningham, Yukon, Oklahoma 309, Jonathan Perkel, Dallas, Texas 310, Anne Sawyer , Huntington Beach, California 311, Brian Bennert, San Jose, California 312, France L. Jonas," Queens, Ny", New York 313, Kim R. Fischer, Saint Paul, Minnesota 314, Daisy, Larkspur, California 315, Paul Scofield, Cary , North Carolina 316, Lucinda Gosling, Salisbury, Maryland 317, Melissa Seida, Roanoke, Texas 318, Lorene Milligan, Valley Village, California 319, Martha, Mckenney, Colorado 320, Nicole Miller, Orlando, Florida 321, Arlene Schreder, Laguna Niguel, California 322, Doug Fisher, Albuquerque, New Mexico 323, Luis Soto, San Juan, Puerto Rico 324, Brian Peters, Yonkers, New York 325, Sybil Collins, Euless, Texas 326, Richmond Walton, Carmel, Indiana 327, Richard Burke, Dallas, Texas 328, Will Traywick, Plano, Texas 329, Sasha Silverstein, Brooklyn, New York 330, Richard Hansen, Philadelphia, Pennsylvania 331, D West, Castle Rock, Colorado 332, G West, Castle Rock, Colorado 333, Els Delanoy, Brea , California 334, Patrick, Portsmouth, New Hampshire 335, Damien Jaques, Milwaukee, Wisconsin 336, Bobbi Hansen, Wichita, Kansas 337, Gary T. Bennett, North Las Vegas, Nevada 338, Parvin Malik, Cameron Park, California 339, Ruth K Sopko, Charlotte, North Carolina 340, Jess Neal, Colorado Springs, Colorado 341, Robina Poonawala, Austin, Texas 342, Larriana Liew, Mukilteo, Washington 343, Ina Schweitzer, Riverside, California 344, Dee Maharaj, Rowlett, Texas 345, Bob Kafka, Milwaukee, Wisconsin 346, Penny Sorenson, Anchorage, Alaska 347, Lynn Rosen, Belkingham, Washington 348, Petra Kern, Long Beach, California 349, Pat Andrade-Evans, The Colony, Texas 350, Irupe Alzogaray, , Alabama 351, Carolina Valdes, Montevideo, New York 352, S. Haines, Cape Coral, Florida 353, Debra M. Detterer, Exton, Pennsylvania 354, Carl Johnson, Las Cruces, New Mexico 355, Mitchell Stein, Los Angeles, California 356, Darrin Chastain, Newark, Delaware 357, James Clark, Dade City, Florida 358, Rose Barton, Cape Coral, Florida 359, Ashley, Quier, North Carolina 360, Robert Fitzcharles, East Earl, Pennsylvania 361, Joseph Palacios, Los Angeles, California 362, Mary Orban, Springfield, Virginia 363, Gladys Tripp, Brooklyn Park, Minnesota 364, Marie Cohen, White Plains, New York 365, Nelson King, Redondo Beach, California 366, Barbara Brenneck, West Chester, Pennsylvania 367, Patricia Hicks, Denton, Texas 368, Laurie Kenney, Plaistow, New Hampshire 369, Mary, Lexington, Massachusetts 370, Carl Stone, Arlington, Texas 371, Michael W, Garland, Texas 372, Rjward, Chicago, Illinois 373, Daniela, Clark, Texas 374, Bryan Nandrasy, Grapevine, Texas 375, Pablo Cappelletto, Southlake, Texas 376, Tim Reed, Dallas, Texas 377, Charles Binz, Keller, Texas 378, Arthur Ticknor, Eugene, Oregon 379, Julio Ortiz, Grapevine, Texas 380, David Bush, Waxahachie, Texas 381, Stephanie, Buffalo, New York 382, Daniel Dubose, Wylie, Texas 383, Geoffrey Millstone, Clarksburg, West Virginia 384, Guillermo Prosper, Southlake, Texas 385, Marinus Van Osch, Grand Forks, North Dakota 386, Sandra Mcbride, Paoli, Pennsylvania 387, Brent Blake, Leawood, Kansas 388, Victoria Cantrell, Torrance, California 389, Beverly E Young, Niceville, Florida 390, Zyn Martinez, West Chester, Pennsylvania 391, Colleen Barthlow, Antioch, Tennessee 392, Joy Craig, Bluffton, South Carolina 393, Helen Montoya, Redwood City, California 394, Cynthia Hill, Wayland, Massachusetts 395, Patrick Osborne, Corinth, Texas 396, Jennifer Mills, New York, New York 397, Steven Schipper, Irving, Texas 398, Barbara Fishman, Peachtree City, Georgia 399, Karin Patrick, Sebastian, Florida 400, Denis, Horgan, Connecticut 401, David, Weiner, Georgia 402, Shelley Patterson, North Miami Beach, Florida 403, Peg Aikman, Cape Elizabeth, Maine 404, Julie Kolberg, Gresham, Oregon 405, K. Wambach, Westport, Alabama 406, Linda Smith, Bedford, Texas 407, Laura M, Lake Dallas, Texas 408, Lisa Elias, Troy, Michigan 409, Linda Wakefield, Sweet Home, Oregon 410, Teri Stinson, Portland, Oregon 411, Jody Chavis, Keller, Texas 412, Ginny, Houston, Texas 413, Glenn Selfe, Austin, Texas 414, William Lawton, Fort Myers, Florida 415, Janette Shaver-Malick, Lincoln, Nebraska 416, Jeanelle Harrison, Fort Myers, Florida 417, Kara, Luna, Florida 418, Bryan Mamantov, Grapevine, Texas 419, Bob Vigne, Fort Myers, Florida 420, Craig, Pismo Beach, California 421, Stacey Pina, Arvada, Colorado 422, Steve Knackstedt, Punta Gorda, Florida 423, Robin Bowles, Louisville, Kentucky 424, Kenneth Hieber, New York City, New York 425, Richard Silverman, Boston, Massachusetts 426, Jim Wakefield, Tulsa, Oklahoma 427, Pedro Alves, N. Attleboro, Massachusetts 428, Jaimie Johnson, Keller, Texas 429, Adrienne Lee, Newark, California 430, Shelley Elliott, Euless, Texas 431, Manisha Gupta, Flower Mound, Texas 432, Richard Oiseth, Seattle, Washington 433, Mari , , Alabama 434, Mari A. Lebleu, Tulsa, Oklahoma 435, Andrew Lange, Culver City, California 436, Janey Cahill, Cape Coral, Florida 437, Joan Harkenrider, Irving, Texas Download 6.76 Mb. Share with your friends:
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