Commonwealth of Massachusetts Executive Office of Health and Human Services eohhs cto organization
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- 1.Introduction
- 1.1Purpose
- 1.2Business Drivers
- 1.3Information Technology Drivers
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EOHHS CTO Organization Version 1.0 Revision History
Table of Contents 1. Introduction 4 2. Desktop and LAN Services 6 3. Website Information Architecture Services 9 4. Application Services 10 5. Helpdesk Services 48 1.IntroductionCommonwealth of Massachusetts (Information Technology) IT strategic plan identified key initiatives in an effort to modernize its aging systems and consolidate fragmented IT services. The initiatives mandate infrastructure based on Service Oriented Architecture (SOA) model and consolidation of IT services at 3 organization levels Commonwealth, Secretariat and Agency. This will allow the agencies to deliver the services more effectively. It promotes reuse, sharing of resources and services thus eliminating incompatibility within agencies. It will provide flexible infrastructure that is the foundation to fulfill the drivers listed in following sections. 1.1PurposeThis document provides guidance on the standards, technologies, and tools at the secretariat level, to be used in the Health and Human Service (HHS) computing environment. It also provides guidelines for application architecture for ensuring that individual projects conform to the overall architectural vision for HHS and is based on a blueprint for smart, standard, open, service-oriented services. This document is intended to be used enterprise-wide within HHS by which new initiatives leverage the new architecture, process, and organization, ensuring that every initiative across the enterprise achieves consistently high quality. Enterprise Technical Reference Manual (ETRM) published by Massachusetts Information Technology Division represents the standards that all organizations are expected to adhere to within the Commonwealth. This document acts as a super set of the ETRM, inheriting anything in it, and expanding and providing detail as necessary. If your business requirement cannot be met by technologies listed in this document, HHS Chief Technology Office should be consulted prior to architecture review. 1.2Business DriversThe Information Systems (IS) organization must provide non-IS management with the ability to:
1.3Information Technology DriversIn addition to always keeping the business drivers in focus, the following information technology drivers need to be addressed: • Consolidate development tools and technologies • Improve reliability, modularity, extensibility, scalability and stability of existing and new systems • Establish technical guidance by promoting best practices and standards • Exploit new network computing architectures, particularly those based on Web Services standards so that future evolution of the architecture is supported • Use packaged applications (COTS) where appropriate • Replace obsolete and outdated technologies • Provide integration mechanisms for non-conformant legacy systems • Provide a repository of reusable software components that can be leveraged in projects within HHS • Provide integration mechanism for existing system to promote the concept of service-oriented architecture • Provide security requirements in order to protect the HHS infrastructure from unauthorized access • Provide solutions that are based on open-standards and vendor independent implementations of those standards and specifications • Use Open-Source Software where appropriate • Establish a process for defining standards • Adhere to Commonwealth IT Standards and Policies
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