Connexin payg service User Manual

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Date	17.07.2017
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Connexin PAYG Service User Manual

Welcome Page 1

Call History 2

My Preferences 4

Parameters and Account Password 4

Advance Parameter 4

Voicemail and IVR 5

Anonymous Calling 5

Address Info 5

Topup Account/Make Payment 6

Payment History 10

Voice Messages 11

Call Back 12

Follow Me 13

Busy Forwarding 13

Call Forward Unconditional 15

No-Answer/Unavailable Forwarding 17

Unregistered Call Forwarding 19

Welcome Page

After logging in to your account you will be taken to your welcome page. By default welcome page will show your recent call history. Your recent call history will show all calls made in the last hour. Top right corner of the screen will show how much credit is there on the account. Menu on the left of the screen will help navigate to different parts of the system where user will be able to control/alter different features on the account.

Call History

After Logging into your account, user will be taken to the call history page. If user is on another page within the portal then press ‘Call History’ link under Profile on the account menu. Follow below steps to extract the call history according to your needs.

Click the ‘Start Date/Time’ menu to set the starting date you want to extract the call records from.
You can also set the ‘End Date/Time’ to limit the number of records for the dates you decide.
Select the type of records you want to show under ‘Show Call Records’. By default it show all completed calls with duration greater than zero. You can select ‘All’ under ‘Show Call Records’ to see all calls including failed ones.
Enter the destination number under ‘CLD’ if you want to extract calls which are made only to that destination number.
The drop down in front of ‘CLI’ and ‘CLD’ can be used to invert your search criteria.
Click on ‘Update Report’ to see the result of your search criteria.

Click on ‘Download’ to download the call history.
You can also email call history as an excel spreadsheet attachment by clicking on the ‘Send By Email’ button.
Enter the ‘Email’ address, ‘Subject’, and personalised message and click ‘Send’.

My Preferences

This section will let you change your personal information and some other features as show below.

Parameters and Account Password

This section lets you change your web login password, Time zone and Language.

Advance Parameter

This section will let you change the format of downloads i.e. you can choose to download your call history in CSV or MS Excel format.

Voicemail and IVR

This section will let you enable ‘Voicemail to Email’ feature. You can also change your voicemail box pin code and Enable/Disable DND function for the phone.

Anonymous Calling

This section can be used to Anonymous Calling Feature. You can Hide/Unhide your own CLI for outgoing calls. You can also block all anonymous incoming calls or select how you want to treat anonymous callers.

Address Info

This section can be used to change your personal information for your account.

After changing any of the settings in ‘My Preferences’ click ‘Save’ to apply the changes to your account.

Topup Account/Make Payment

You can click on the ‘Make Payment’ link under ‘Payments’ section to topup your account with credit.

Set the amount for topup (min £5).
Click Proceed with Payment.

You will be forwarded to PayPal website. Here you will be able to put in your credit/debit card details.

Click on ‘Check Out as Guest’

Enter you Credit/Debit card details on the next screen, along with address and contact number.
Click on ‘No Thanks’, select the checkbox to accept terms and conditions and click ‘Continue’ at the bottom of the page.

At this point you will be taken back to Connexin account page where you have to click ‘Proceed With Payment’ to finish the payment and complete the topup.

You will be shown summary of the transaction on the next page as shown below.

Payment History

To view the payment history click on ‘Payments History’ under Payments section of the account menu.

Select ‘Start Date/Time’ and ‘End Date/Time’ to see the payments made between these two dates.
Click on the ‘Payment Result’ drop down to select the type of payment you want to view i.e. successful, failed, pending, completed, and all.
Click ‘Generate Report’ to view the result for your search criteria.

Voice Messages

To view your voice messages click on ‘Voice Messages’ under ‘Services’ section in the account menu.
Select ‘Start Date/Time’ and ‘End Date/Time’ to view messages received during selected dates.
Click on ‘Apply Filter’ to view your messages.

For every voicemail message you can perform certain actions:

Click on icon to delete the voice message.

Click on icon to download the voicemail as mp3 file.

Call Back

Call Back feature lets you use your Connexin PAYG account even if you don’t have access to the phone physically. You can enter your mobile number in ‘Your Phone Number’ section and the destination number in ‘Destination Phone Number’ section. When you click ‘Connect Us Now’, you will receive an incoming all on your mobile first. If you answer then your destination number will be dialled and you will be connected to the destination number.

Your Connexin account will be charged for both legs of the call. You will see two calls in your call records one for each leg of the call.

Follow Me

This feature lets you setup different types of call forwarding on your account.

Busy Forwarding

This feature will forward your calls to another number if you are already on a call or if you reject a call request by pressing the hang-up button on the phone at the time of incoming call. To enable the feature please do the following:

Click on ‘Follow Me’ under ‘Services’
On the Follow Me page select ‘On Busy’ from the ‘Follow Me Mode’ drop down menu.

Enter the Phone Number, Timeout in seconds, and description of the forward (description can be left empty).
Click on sign to add the new entry.

You can repeat the same steps to add another number which will be called after ‘Timeout’ seconds if the first number in the list does not pick up.

You can change the order in which the numbers are dialled, if you have added more than one number, by using the ‘Order Preference’ drop down menu for each number added as shown below.

Call Forward Unconditional

Unconditional call forwards will forward all of your calls all the time i.e. no incoming calls to your Connexin Phone Line. To enable Unconditional Call Forward please follow the steps below.

Click on ‘Follow Me’ under ‘Services’
On the Follow Me page select ‘Always’ from the ‘Follow Me Mode’ drop down menu.

Enter the Phone Number, Timeout in seconds, and description of the forward (description can be left empty).
Click on sign to add the new entry.

You can repeat the same steps to add another number which will be called after ‘Timeout’ seconds if the first number in the list does not pick up.

You can change the order in which the numbers are dialled, if you have added more than one number, by using the ‘Order Preference’ drop down menu for each number added as shown below.

No-Answer/Unavailable Forwarding

This feature will forward your calls after a certain amount of time if you don’t answer a ringing phone. You can specify after how much time the call should be forwarded. Follow the steps below to enabe No-Answer call forwarding.

Click on ‘Follow Me’ under ‘Services’
On the Follow Me page select ‘On No Answer’ from the ‘Follow Me Mode’ drop down menu.
Select the ‘Timeout’ which specifies after how many seconds the call should be forwarded.

Enter the Phone Number, Timeout in seconds, and description of the forward (description can be left empty).
Click on sign to add the new entry.

You can repeat the same steps to add another number which will be called after ‘Timeout’ seconds if the first number in the list does not pick up.

You can change the order in which the numbers are dialled, if you have added more than one number, by using the ‘Order Preference’ drop down menu for each number added as shown below.

Unregistered Call Forwarding

This feature will let you forward your calls if for some reason your phone has stopped working. In that case all the calls will be forwarded if this feature is enabled. Follow the steps below to enable Unregistered Call Forwarding.

Click on ‘Follow Me’ under ‘Services’
On the Follow Me page select ‘On Unregistered’ from the ‘Follow Me Mode’ drop down menu.

Enter the Phone Number, Timeout in seconds, and description of the forward (description can be left empty).
Click on sign to add the new entry.

You can repeat the same steps to add another number which will be called after ‘Timeout’ seconds if the first number in the list does not pick up.

You can change the order in which the numbers are dialled, if you have added more than one number, by using the ‘Order Preference’ drop down menu for each number added as shown below.