Curriculum vitae subraya Ramakrishna Hegde

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  Sales activities planning & execution, checking vehicle sales process for continuous improvement of vehicle sales and market share.
  
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  Ensure timely supply of vehicles by building trust and relationship with TATA sales heads
  
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  Managing accurate & quality prospect base, by ensuring the team managed the sales process in time to maintain CPSC scores
  
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  Managing Inventory in efficient manner to ensure reduced cost of holding stock.
  

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  Constant review of services process effectiveness, customer concerns and ensuring high levels of customer experience.
  
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  Improvement of competence of manpower & infrastructure with co-ordination of Tata Motors.
  
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  Training to service staffs, group discussions over Root Cause Analysis to reduce customer concerns and improve the CEI scores.
  
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  Appoint and train the staff in co-ordination with HR team and also to plan the HR activities at branch to maintain harmony and co-operation among the staffs.
  
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  Managing service marketing activities for building insurance business, corporate customers etc. with Tata programs like Tata Zippy, Tata Delight and Tata Kavach.
  

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  Close tacking and improvement of Branch Sales, parts and Labour revenue and implement actions to enhance the sales.
  
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  Constant review of the accounting process and systems of the branch for maintaining efficient cash position. Maintaining both creditors and debtors account to plan for the max cash utilisation. Other general administration and seeing continuous profit of the centre.
  
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  Maintaining all Legal matters pertaining to Govt. authorities like PCB, Labour dept etc.
  

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  Tenure at Karwar office: Increased the sales of vehicle from 20 numbers to 240 numbers in three years.
  
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  Tenure at Shimoga office: Achieved a record of 100 vehicles sale in one month .And sale of highest ever number achieved during the year.
  
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  Shimoga branch was upgraded from C grade to a grade in WAR within a span of one year and maintained the same for all these five years.
  
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  2010 & 2011 increasing sale of lubes from 6 KL to 13 KL for continuously two years at IOCL dealership at Karwar.
  
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  2014-15 had best TATA ZIP selling award for the branch.
  
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  2014-15 and 2015-16 Shimoga office: Achieved the record of CEI awards by outscoring Bengaluru and Mangalore Branches.
  
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  2016 Shimoga office: Awarded for attending more post warranty vehicles.
  

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  Managing Fleet of 90 vehicles for maintenance and operation.
  
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  Managing expenses of service & reductions in break-downs saving Turnaround times for deliveries.
  
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  Maximum capacity utilisation of vehicles with continuous supply of spares and fuels at shortest period of time.
  
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  Managing transportation crew members concerns and keeping them motivated.
  
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  Assisting route survey to maximise cost and turnaround time, support accident recovery and claims to traffic dept.
  

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  Received two awards for my performance during the tenure at Bangalore office for better tyre maintenance and better diesel KMPL.
  

1998 Diploma management. From IGNOU

1985 Diploma (Auto) From CPC (Govt) Polytechnic Mysore

TRAININGS / PROJECTS

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  ” Think Customer” Program conducted by TATA Motors. Pune.15 days training.
  
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  Attended “Process agility for customer engagement” two day program arranged by Drona team a separate training division of Tata Motors Ltd.
  
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  Training on sales skill development by Mercury International, one week program.
  
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  BS III adaption training at Hubli area office for two days.
  
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  Training on Cummins engine for three days at Pune.
  
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  Technical Trainings on TATA Products at Pune.
  

Reference : Mr.C E Krishna, Ex GM, Arvind Motors, Mobile no - 9611653997.