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December 23, 2021
Agency: TOP ATLANTICO
IATA: 6426181 6
Travelport Reference Number: 767884
Dear TOP ATLANTICO,
Thank you for forwarding details of Carrier Tap-Air Portugal (TP) ADM 0604781931, Ticket 0473519792485. The Travelport reference number (TDE) for your claim is 767884.
This ADM was issued by the airline for ‘different fares are used in combination upgrade shall be made to any higher fare.’
In order for Travelport to research the ADM, please provide the items requested below:
Galileo Rapid Reprice transactions are captured under XML logs which are saved in the local drive of the user running the exchange. These logs contain details of the rapid reprice transaction which are very important during the research process.
In case you want to know details about the user doing the exchange, check the historical notepad of the booking file (*HNP).
For example, the below exchange was done by user 16, on 05Jul.
XNP HR **********USER HAS OPTED ISSUE NOW OPTION.........9OD95 1605JUL1358Z
RCVD-FS/0525162
CRDT- QSB/ PH1/1G AG 16 1358Z/05JUL
You can access the logs of the transaction as follows:
Go on the local drive of the user who run the exchange under C:\RapidReprice folder.
Every xml log is saved under the following format “RapidReprice_DDMMYYY-1234.xml”; search for the date when the Rapid Reprice transaction took place.
Copy all transactions from that day under a folder and submit these details to Travelport.
Please email this information to ADM@Travelport.com as soon as possible. So, we can re-investigate and serve you better.
Thank you.
ADM Team (SC)
______________________________________________
ADM@travelport.com
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