Since 2012, DoT has delivered the active travel component of the State Government’s Healthier Workplace WA program by supporting workplaces to reduce their car trips and enabling staff to use active, sustainable transport options more often.
In 2013/14, DoT developed tailored travel plans for 13 individual workplaces and two workplace clusters in Cockburn Central and the Maylands Town Centre. These plans outline practical actions for employers to take so that employees can change their travel behaviour – such as providing a workplace access map, improving end-of-trip facilities and offering incentives.
DoT’s involvement in Healthier Workplace WA has successfully contributed to congestion management and increased physical activity. DoT will continue to contribute to the Department of Health-funded program during 2014/15.
Outcome two: Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers
Key effectiveness indicators
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2013/14
target
|
2013/14
actual
|
Reasons for significant variance
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Percentage of vehicle examinations completed in accordance with the Australian Design Rules assessed by audit (safe vehicles)
|
100%
|
85%
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Customer documentation associated with the vehicle examination via the electronic Vehicle Inspection System at Approved Inspection Stations (AIS) has resulted in a process which relies on customers and AIS providers returning the source documentation.
The number of AIS providers increased in 2013/14 and without the source documentation the result of the vehicle examination cannot be verified and has resulted in a decline for this indicator.
DVS has identified an online solution to replace the customer documentation which will be implemented in 2015/16. In the interim, DVS is reviewing the current policy with the view of retaining all documentation at the AIS for monthly return from the AIS provider to DVS direct.
|
Percentage of driver licences issued that comply with the Graduated Driver Training and Licensing system assessed by audit (safe drivers)
|
100%
|
87%
|
Audit has observed that due to the limitation of documents an applicant can submit to meet proof of identity (POI) requirements for categories C (evidence of operating in the Australian community) and D (evidence of residential address), DVS Centre’s and Agents have approved documents outside of the POI policy requirements introduced in September 2011. This has required on-going staff and public education.
As part of ongoing improvement, the department updated its POI policy in April 2013 and July 2014 to increase the documents that an applicant can produce to comply with these POI category requirements. As a result, this indicator is expected to show improvement in 2014/15.
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Service two:
Key efficiency indicators
|
2013/14
target
|
2013/14
actual
|
Reasons for significant variance
|
Average cost per vehicle and driver transaction
|
$16.69
|
$17.35
|
No significant variance noted this year between target and actual.
|
Average cost per vehicle inspection
|
$86.05
|
$111.82
|
The variance is primarily due to inspection volumes being 18% less than estimated due to a slowdown in the State economy, particularly in the mining industry. Complicating the situation further is that commission costs exceed budget as the number of inspections performed in the metropolitan area continues to shift from DVS to AIS operators.
This indicator reflects the combined costs for two different service models operated simultaneously by the DoT to ensure services adequately meet demand.
To meet inspection demand in both regional WA and in the metropolitan area, DVS has contracted AIS, to perform inspections on its behalf.
DVS provides administrative support including training and also undertakes regular compliance audits of AIS operations.
DVS pays each AIS a per inspection commission set at the same rate as the legislated inspection fee collected from the public. As a consequence, the performance of the inspection by each AIS is cost neutral to DoT. This commission is effectively a return of revenue to AIS and was $2.7 million higher than budgeted in the key performance indicators calculations.
The cost of providing the administrative and compliance functions for AIS operations is $27.12 per inspection which DVS has commenced recovering from the AIS (only in the metropolitan area since 2012).
|
Average cost per driver assessment
|
$93.29
|
$108.35
|
The variance is due to additional resources transferred to enhance compliance, driver education and safety activities across the state combined with a 10% fall in the number of driver assessments performed (compared to anticipated target) primarily arising from the changed mining operations which have impacted the demand for driver licences, particularly heavy vehicle classes.
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Percentage of driver’s licence cards issued within 21 days of completed application
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100%
|
100%
|
No significant variance noted this year between target and actual.
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As WA’s population grew at the fastest rate in the nation, so too did demand for driver and vehicle services. In 2013/14, DoT remained focused on improving the delivery of these services to better meet the needs of the growing community. This was achieved through key initiatives including:
launching the new DoT website and DoTDirect;
opening the Cannington Driver and Vehicle Services (DVS) Centre;
introducing a Knowledge Management System and e-learning toolkit for customer service staff;
expanding the approved inspection station network;
the successful trial of a new partner service delivery model for heavy vehicle practical driving assessments (PDAs) in the Bunbury/Busselton area; and
developing an enhanced driver’s licence and new photo card identification for Western Australians.
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