Education bachelor of Science, Business Administration

University of Phoenix, Phoenix, AZ

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  Provide memorable customer service interactions by greeting each customer, Philadelphia, PA Philadelphia, PA helping fans locate desired merchandise, and completing sales 2015-Present
  

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  Merchandise Staff suggests specific products as directed and work with other team members
  

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C

harity Raffle Seller

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  Develop comprehensive marketing and ticket sales campaign 2015 – Present
  
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  Utilize Pointstreak Sports Technologies Inc. to track sales and retain customer data
  
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  Sales: $700+ for 2015 season
  

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hiladelphia Phillies (MLB)

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  Member of non-profit ticket sales team 2014 – Present
  
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  Development of marketing campaign used to prove awareness of team charity initiatives
  
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  Direct interaction with fans includes reviewing the Guest Services awards program
  
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  Sales: $4,550 for 2015 Season
  

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  #1 ranking in team sakes metrics category for 2015 season 2013 – Present
  
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  Sales: $5,068 in sales and commitments
  
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  Served as Inside Sales Representative for 2005 Season
  
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  Top 3^rd staff ranking in tickets sales revenue ($5,000)
  

P

aciolan, Inc

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  Responsible for assisting customers in the purchase of event tickets
  
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  Advised and recommended available searching, premium, specialty placement options
  
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  Met requests and resolved customer complaints as needed
  
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  Investigated fraudulent credit card activity and fee disputes
  
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  Authority to approve customer refunds as needed
  

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  Sold season, mini and individual game tickets new and returning customers
  
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  Assisted with pre-game set-up, operation and breakdown, facility maintenance post-game
  
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  Direction of half-time match events and logistics
  
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  Coordinated player and team appearance promotions
  
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  Sales: $2,500 in sales and commitments
  

T

urnstyles Ticketing

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  Sale of game day and premium seating tickets for multiple professional sports franchises:
  

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  Collected information used for the development of marketing plans for additional team products
  
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  Member of New York Football Giants (NFL) customer relocation team
  
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  Provided existing season ticket holders with new Personal Seat License (PSL) manuals for new
  

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  Selection of fans for in-game promotions
  
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  Established strong working relationships with administration and front office staff
  
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  Promotion of organization features and policies
  
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  Fan engagement and development
  
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  Coordinated team and players appearance requests