Geneva – 6 January 2009

GENEVA – 6 January 2009

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  Within the Europe, Middle East and Africa Region, organizations continue to adopt or expand implementations of Oracle Database, Oracle Fusion Middleware, Oracle Enterprise Performance Management and Oracle Business Intelligence, and Oracle Applications for their strategic company-wide business systems.
  
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  “Increasing efficiencies and customer intimacy are our customers’ top priorities,” said Loic Le Guisquet, Executive Vice President, Oracle Europe, Middle East and Africa. “We believe Oracle is the vendor best placed to support these challenges, offering the broadest range of integrated, standards-based, end-to-end business software solutions with deep industry capabilities. This unique capability is the basis of our continued success.”
  

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  Siemens AG, a global powerhouse in electronics and electrical engineering, operating in the industry, energy and healthcare sectors, is adopting Oracle’s CRM On Demand offering. ”Oracle’s CRM On Demand offering is set to become a mission critical part of our business. In today’s market we need to optimise every opportunity we have and we believe that in replacing the incumbent SAP solution we are providing our sales teams with a significant advantage in terms of customer visibility and intelligence, in a cost effective and agile way. In turn, we are able to better serve our customers, creating the perfect win/win situation.” - Dr Torsten Becker, Corporate Program Director, CRM, Siemens.
  
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  Sermes CRO, a contract research organization (CRO) based in Madrid, Spain, has deployed Oracle® Clinical applications to support a new business unit focused on clinical trial data management, as well as plans for continued expansion in the global clinical trial market. “As we prepared to expand our services, we needed a reliable and feature-rich clinical data management system that the pharmaceutical industry knew and trusted. We believe Oracle Clinical applications provide us with the functionality we need to help ensure quality services to pharmaceutical organizations through accurate clinical data capture and precise information management.” - Anna Jurczynska, Director of Business Development, Sermes CRO. Read the press release
  
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  Saudi Home Loans, the first fully specialized Islamic home finance company in the kingdom of Saudi Arabia has gone live on Oracle Daybreak. The implementation supports a complete Shari'ah compliant home mortgage business in Saudi Arabia. Oracle Daybreak provides Saudi Home Loans an enterprise-wide lending platform that is expected to enable Saudi Home Loans to lower operational costs, ensure that its operating practices are aligned with current standards and support further expansion for diversification. "The home loans market in Saudi Arabia is witnessing substantial growth. To be able to provide best-in-class lending services, we required a lending platform that could cope with growing volumes. We believe our customers will absolutely benefit from Oracle Daybreak deployment and we are very pleased with the commitment and support of the Oracle Financial Services team that enabled them to complete this deployment in three months." - Taher Naseem, Chief Operating Officer of Saudi Home Loans. Read the press release.
  
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  Leading wastewater management company Moalajah, a subsidiary of Veolia Water, has implemented Oracle® Utilities Customer Care and Billing to help it meet customer needs in the rapidly-expanding market of Ajman in the United Arab Emirates. “The customer base in Ajman is growing incredibly quickly as more and more housing developments are constructed. To be able to cope with thousands of new customers coming on board, we needed a solution that could offer genuine flexibility and scalability. Oracle Utilities Customer Care and Billing was quick to implement. It has transformed the way we serve our customers.” - Jacob Illeris, chief executive officer, Moalajah. Read the press release.
  
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  Avantis, a leading Polish wireless services provider, is enhancing its Oracle-based IT systems with Oracle Real Application Clusters. “Thanks to the increasing popularity of mobile services, our transaction platform is now having to support a very large amount of data. Only the best database technology is capable to manage such a workload - that's why we chose Oracle.” - Artur Witan, Vice president, Avantis. Read the press release.
  
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  Palm Utilities, a subsidiary of Istithmar World Public Joint Stock Company, a major investment holding company incorporated in the Dubai World Group, has recently deployed Oracle Utilities Customer Care and Billing as the company continues to strengthen its support facilities for its quickly expanding business operations. The new solution is expected to benefit Palm Utilities' current 7,000 customers and provide the flexibility to accommodate an expected 250,000 new clients within the next four years. “Palm Utilities is committed to ensuring exceptional customer service as we expand our business and our client base. In this regard, Oracle delivers solutions that complement our focus on customer care and also provide extra value in streamlining operations and promoting long-term sustainability. With Oracle's support, we look forward to sustaining our aggressive expansion program without being bogged down by the complexities involved in handling customer-related issues such as billing and customer-care support." - Ahmed Butti, director general of Dubai Customs and chairman, Palm Utilities. Read the press release.
  
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  Oracle was awarded the ‘Value Partner of the Year’ Award by Woolworths, South Africa in recognition of collaboration through the ‘O2’ programme to implement Oracle Retail applications. “Oracle Retail has helped Woolworths to create a unified stock and financial management capability across our entire business. We have seen significant benefits in terms of data and stock accuracy, enhanced visibility of stock, the creation of a common supply chain capability, key insights into the ongoing efforts to reduce waste and increase availability, and a vast leap forward in terms of supplier and franchisee financial management.” – John Hunt, CIO, Woolworths.
  
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  FagorMastercook, the leading Polish manufacturer of kitchen appliances, has completed the first phase of its Oracle E-Business Suite installation. “The Oracle E-Business Suite has a modern standard-based architecture, is open and allows ease of further development. Thanks to all of these features, the Oracle E-Business Suite satisfies all our requirements.” - Piotr Mendak, CIO, FagorMastercook. Read the press release.
  
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  Cyprus Telecommunications Authority is a semi-government organization, established with the aim of providing, maintaining and developing a comprehensive telecommunications service, both nationally and internationally. The Authority is considered to be the leading provider of integrated electronic communications services in Cyprus. “The Oracle E-Business Suite gives us scalable, grid-based, low-cost infrastructure and integrated, best-of breed applications.” - Nicos Nicolaou, Department Head, Advanced Technology Group Informatics Services, Cyprus Telecommunications Authority
  
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  M.video is a leading consumer electronics and home appliance retailer in the Russian Federation, operating 127 stores in 50 cities in selected regions of Russia. “Building long-term relationships with our customers, and providing world-class service levels are the key components of our strategy. We studied the global best-of-breed experience of retailers, banks and airlines to enable us to develop the most progressive program and to launch M.video - BONUS. Oracle’s Siebel CRM functionality has enabled us to implement that vision and, as a result, to build the most effective system of customer communications.” - Alexey Churakov, Loyalty Programmes Department Manager, M.video.
  
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  PKP Informatyka, a member of Polish Railways Group and one of the largest IT integrators in Poland, will implement Hyperion Planning solution for better reporting and budgeting. “Hyperion Planning is a centralized reporting solution, and gives our business users access online to all the information necessary for planning and budgeting. The reporting work is now much easier and faster than previously, when we were working with spreadsheets which had to be consolidated manually.” - Włodzimierz Jerzy Smigiera, CEO, PKP Informatyka. Read the press release.
  
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  Surgutneftegasbank, a leading Russian bank, has purchased Oracle Financial Services Applications. "Oracle Financial Services Applications takes the decision-making processes at the bank to a new level, and therefore gives us a number of competitive advantages. We have utilized all the functional capabilities of the system to meet specific challenges of the bank. The completed project implementation has enabled us to connect to 300 world financial organizations, which successfully use this powerful solution.” - Andrey Korol, First Senior Deputy President of Surgutneftegasbank.
  
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  Agora, one of the largest media companies in Central and Eastern Europe, has completed the deployment of Oracle Coherence to enhance the efficiency of its portal Gazeta.pl. Oracle Coherence is expected to enable the ad server to run faster; the commercials content will be cached, and this will effectively minimise time to publication. Read the press release.
  
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  In 2008, Switch.dk, Denmark, a subsidiary of regional gas-distributor, Naturgas Fyn, became the first nationwide company to offer Danish consumers easy access to cheap electricity. Oracle SOA tools took Switch.dk from a greenfield business plan to full operation within six months. Oracle delivered a full business platform including a web front-end where customers can calculate their cost savings, and a back-end business system that can go from 0 to 100,000 customers in a very short time. Read the press release.
  
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  PTC ERA, one of three leading mobile operators in Poland, has selected Oracle Hyperion Planning for better budgeting and planning. PTC is a large enterprise, handling very large amounts of transactional data. “We chose Hyperion Planning as we needed an analytics solution which could gather and present information via easy-to-use dashboards and reports, and be understandable for non-experienced users.” - Adam Kuklewski, Management Reporting Systems Unit Manager, PTC.
  
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  Kabel Deutschland operates cable networks in 13 German states, and supplies its services to approximately 9 million connected TV households in Germany. Kabel Deutschland has selected Oracle’s Siebel Lead Management. "Kabel Deutschland is building further on the Oracle SOA Platform for ongoing development of their triple play offer. We have successfully used Oracle Fusion Middleware for the past two years as the integration platform for a flexible IT architecture. Now, with Oracle’s Siebel CRM, Kabel Deutschland is able to standarize and optimize their processes for lead management." - Andreas Demel, CIO Kabel Deutschland GmbH.
  

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  Financial Services: Raiffeisen International Bank Holding AG (Austria); OSEO (France); Finanz Informatik GmbH & Co. KG (Germany); Interamerican (Greece); Lombard Leasing (Hungary); INAIL (Italy); Nordea Bank (Nordics Region); Alior Bank (Poland) Banco Espirito Santo (Portugal); Banca Transilvania SA (Romania); Samba Financial Group; Al Othaim Holding Co; Arab National Bank (Saudi Arabia); Caja Navarra; “La Caixa” Caixa d´Estalvis I Pensions de Barcelona; (Spain); Sympany (Switzerland); Tekfen Holding A.S. (Turkey)
  
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  Public Services: Taxation Admin Office; Ministry of Defence; Ministry of Economy (Albania); The Agency for Identification Documents, Data Registers and Data Exchange (Bosnia and Herzegovina); Ministry of Justice (Croatia); Ministry Of Finance; General Secretariat of Statistical Services (Greece); Regione Puglia (Italy); Malta Police (Malta); Ministry of Culture and Information (Saudi Arabia); Junta de Andalucía (Spain); Ministry of Health (Turkey); Metropolitan Police Service (United Kingdom)
  
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  Communications: Belgacom (Belgium); Hrvatske Telekomunikacije d.d. (Croatia); Musterfirma GmbH; Kabel Deutschland GmbH; Siemens AG (Germany); ON Telecom (Greece); Avantis; PTC ERA (Poland); Portugal Telecom (Portugal); Etihad Etisalat (Saudi Arabia); AVEA (Turkey)
  
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  Manufacturing, Retail & Distribution: KTM Sport Motor Cycle AG (Austria); Dalekovod (Croatia); Gumotex (Czech Republic); Knorr-Bremse; Heidenhain (Germany); Meditarian S.A (Greece); National Plastic Factory (Oman); Al-Othaim Group (Saudi Arabia); Valvospain S.L; Congelados de Navarra - Alimentos Derivados de Navarra (Spain); Roketsan (Turkey)
  
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  Professional Services: bwin Interactive Entertainment AG (Austria); AMADEUS; Bureau Veritas; Sopexa; Kiloutou (France); Institución Ferial de Madrid (Spain); Hays plc (United Kingdom)
  
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  Life Sciences & Healthcare: Mutuelle Generale; MNRA (France); Brocacef BV (Netherlands).
  

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  Media and Entertainment: Danmarks Radio (Denmark); Telemedia Interaktív Szolgáltatások Kft (Media); Jakala (Italy); BBC Monitoring (United Kingdom). Utilities: Der Grüne Punkt – Duales System Deutschland GmbH (Germany); National Tri-Generation CHP Company Ltd. (Saudi Arabia); Unión Fenosa; Endesa (Spain); E.ON (United Kingdom). Education and Research: Cyprus University of Technology (Cyprus); King Abdullah Bin Abdulaziz Public Education Development Project; King Abdullah University of Science and Tech (Saudi Arabia). Hi-Tech: Vacon (Finland); Allegro; PKP Informatyka (Poland); Clara.net (United Kingdom). Consumer and Packaged Goods: Senoble (France); Eti (Turkey). Mining, Oil & Gas: POAS (Turkey). Real Estate: Tecnocasa (Italy)
  

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  CRM 2008 Award (CRM Association, Netherlands) Rabobank Nederland and Siebel CRM
  
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  Best Technological Solution 2008 Category: CRM (Portuguese Association of Contact Centers) Oracle CRM
  
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  Best Technological Solution 2008 Category: Business Intelligence (Portuguese Association of Contact Centers) Oracle Business Intelligence
  
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  Value Partner of the Year Award (Woolworths, South Africa) Oracle Retail
  
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  Italian Technology Award - Best Woman Manager 2008. (Class Editore and IDC) Luisa Arienti, Oracle Italy.
  
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  Environmental Award - Most Bike-Friendly Employer 2008 (City of Karlsruhe, Germany). Oracle Germany.
  

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  Read the Oracle Second Quarter Fiscal Year 2009 Earnings Press Release
  
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  Read the Customer Snapshot (UK) - Whitbread Group Plc Boots Performance Management With Actionable, Enterprisewide Intelligence.
  
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  Read the Customer Snapshot (Italy) – Fiat Group Automobiles Optimizes Analysis Of Trends in its Business and Amongst its Competition With Oracle Business Intelligence
  
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  Read the Customer Snapshot (Norway) - Seadrill’s Global Expansion Supported by Advanced HR System
  
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  Read the Customer Snapshot (Italy) – Corte Dei Conti Improves Communications With Oracle Beehive to Save More than US$1.5 Million Dollars Annually
  
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  Read the Customer Snapshot (Spain) – Inter Partner Assistance Accelerates Claims Processing with Oracle E-Business Suite Release 12
  
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  Read the Customer Snapshot (Czech Republic) – MobilKom Reduces Data Extract, Transform and Load Processing Time and Reporting Time By 90% With Oracle Business Intelligence
  
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  Read the Customer Snapshot (France) – Johnson Controls Industries Centralizes Electronic Data Interchange to Improve Access to Business Data
  
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  Read the Customer Snapshot (Germany) – KUTTIG Computeranwendungen GmbH Cuts Internal Enterprise Communication Expenses by 50% with Oracle Beehive
  
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  Read the Customer Snapshot (Netherlands) – Hans Anders Retail Group Improves Sales Process With Web-Based POS System and Business Intelligence
  

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