This Company Operations Manual has been compiled for the use and guidance of Flight Department personnel in the execution of your duties. It contains information and instructions on the manner in which company flight operations shall be conducted.
PREAMBLE SIGNED BY CEO, OWNER, Accountable Executive or EQUIVALENT i
MANUAL AMENDMENT PROCEDURES iii
LIST OF MANUAL HOLDERS iii
RECORD OF AMENDMENTS iv
LIST OF EFFECTIVE PAGES v
1 Company Organization 1
1.1 Flight Department Management Structure 1
1.2Accountabilities, Duties, and Qualifications 1
1.2.1 Flight Department Manager 2
1.2.2 Chief Pilot 2
1.2.3 Chief of Maintenance 3
1.2.4 Safety Officer 4
1.2.5 Pilot-in-Command 5
1.2.6 Second-in-Command 6
1.2.7 Flight Attendants 6
1.2.8 Scheduler/Dispatcher, Flight Coordinator 6
1.2.8 Hangar Maintenance and Line Service Personnel 7
1.2.10 Other Personnel Serving Onboard the Aircraft 7
1.3 Appointment of Acting Personnel 8
2 Company Safety Management System 1
2.1 Safety Policy 1
2.1.1 Policy Statement 1
2.1.2 Purpose 1
2.1.3 Responsibilities 1
2.1.4 Management Support 2
2.2 Safety Management Strategy 2
2.2.1 Description and Nature of the Operation 3
2.2.2 Safety Risk Profile 3
2.2.3 Key Hazards, Risks and Mitigation 3
2.2.4. Safety Performance Objectives 3
2.2.5 Safety Management Goals 4
2.2.6 Other Risk Management Tools 4
2.3 Hazard Identification and Tracking System 5
2.4 Change Management Process 5
2.5 Safety Assurance and SMS Evaluation 6
2.5.1 Safety Assurance 6
2.5.2 SMS Evaluation 7
2.5.3 Compliance Monitoring 7
2.6 SMS Communication and Training 7
Attachment 2-A Current Operator Safety-Risk Profile 1
Attachment 2-B Operational Risk Analysis Tool 4
Attachment 2-C Hazard Identification and Tracking Form 9
Attachment 2-D Risk Management Tracking Form 11
Attachment 2-E Continuous Improvement Opportunity Form 12
Attachment 2-F SMS Evaluation Form 15
Attachment 2-G SMS Evaluation Tracking Form 17
Attachment 2-H Compliance Monitoring Checklist 19
3 Operational Control 1
3.1 Operational Control System 1
3.1.1 General Description 1
3.1.2 Responsibilities and Authorities 1
3.1.3 Flight Planning and Pre-Flight Requirements 2
3.1.4 Ferry Flights 2
3.1.5 Flight Planning Requirements 3
3.1.6 Flight Following and Flight Watch 5
3.1.7 Closing Flight Plans/Flight Itineraries 5
3.2 Aircraft Weight and Balance 5
3.3 Aircraft Defects 6
3.3.1 Aircraft with a MEL 7
3.3.2 Aircraft without a MEL 7
3.4 Recording of Aircraft Defects 7
3.5 Distribution of Operational Information 7
3.6 Deviations to Company Operations Manual Provisions 7
4 Operating Requirements 1
4.1 Fuel Oil and Oxygen Requirements 1
4.2 Fuelling Procedures 1
4.2.1 Fuel Contamination Precautions 1
4.2.2 Bonding Requirements 1
4.2.3 Fuelling With Passengers on Board 1
4.3 Aircraft Critical Surface Contamination 2
4.4 Destination and Alternate Aerodrome Requirements 2
4.4.1 Landing Distance Requirements 2
4.4.2 Wet and Contaminated Runways 3
4.5 Minimum Aircraft Crew 3
4.6 Aircraft Crew Qualifications 3
4.7 Use of Checklists 3
4.8 Use of Standard Operating Procedures (SOPs) 3
4.9 Operating Weather Minima 4
4.9.1 VFR Day 4
4.9.2 VFR Night and IFR 4
4.9.3 IFR 5
4.10 IFR Procedures 5
4.10.1 IFR Take-Off Minima 5
4.10.2 Instrument Approach Procedures 6
4.10.3 Alternate Aerodrome Requirements 7
4.10.4 RNP/MNPS/RVSM 7
4.11 CAT II and III Operations 7
4.12 Noise Abatement Procedures 8
4.13 Aircraft Equipment 8
4.13.1 Ground Proximity Warning System (GPWS) or Terrain Awareness System (TAWS) 8
4.13.2 Cockpit Voice Recorder (CVR) 8
4.13.3 Flight Data Recorder 8
4.13.4 ACAS II 8
4.13.5 Protective Breathing Equipment 9
4.13.6 Oxygen Equipment and Use 9
4.13.7 Navigation and Communication Equipment 9
4.14 Weather Considerations 9
4.14.1 Severe Weather 9
4.14.2 Wind Shear 10
4.14.3 Icing 10
4.15 Flights over Water 10
4.16 Flight and Duty Time Limitations 11
4.17 Use of Alcohol and Other Psychoactive Substances 16
4.18 Passenger and Cabin Safety Procedures 16
4.18.1 Passenger Safety Briefing 16
4.18.2 Stowage of Hand Luggage and Galley Equipment 18
4.19 Crew and Passenger Health Issues 18
4.20 Extended Range Operations 18
4.21 Disposal of International Garbage 18
5 Emergency Procedures and Equipment 1
5.1 Airborne Emergencies 1
5.1.1 Airborne Emergency Management 1
5.1.2 Use of Transponder/Radar Assistance 1
5.1.3 Emergency Landing and Evacuation Procedures 1
5.2 Reporting Aircraft Overdue 2
5.3 Accident – Incident Reporting 3
5.4 Emergency Response Plan 3
5.6 In-Flight Passenger Illness 6
5.7 First Aid Kits 7
5.8 Emergency/Survival Equipment 7
5.9 Search and Rescue Services 8
5.10 Unlawful Interference 8
5.11 Non-aviation Accidents and incidents 8
6 Operations in International, RVSM, RNAV, MNPS or RNP Airspace 1
6.1 Operating Requirements 1
6.1.1 Flight Crew Training and Authorization 1
6.1.2 Aircraft Approval and Operator Authorization – RVSM, MNPS, RNAV or RNP 1
6.1.3 Procedures 2
6.2 Standard Operating Procedures 2
6.2.1 General Provisions 3
6.2.2 Aircraft System Requirements 3
6.2.3 MNPS and RNP Procedures 5
6.2.4 Reduced Vertical Separation Minima (RVSM) Procedures 12
6.2.5 Routing 15
6.2.6 Oceanic Clearances 15
6.2.7 Communications and Position Reporting 16
6.2.8 Wake Turbulence and Lateral Offsets 17
6.2.9 Emergencies, Communications Failure and Contingencies 18
6.3 Training Programs 18
6.4 Passenger Handling 19
6.5 Reference Material. 19
7 Qualifications and Training 1
7.1 Flight Crew Licenses and Ratings 1
7.2 Flight Crew Qualifications and Competency 1
7.3 Flight Attendant Qualifications and Competency 2
7.4 Aircraft Maintenance Personnel Qualifications and Competence 2
7.5 General Training Program Requirements 2
7.5.1 Instructional Staff 2
7.5.2 Training Conducted on a Contract Basis 3
7.6 Initial and Recurrent Flight Crew Training 3
7.6.1 Company Training 3
7.6.2 Aircraft Type Ground Training 4
7.6.3 Aircraft Type Simulator Training 4
7.6.4 Lower Than Standard Minima Take-off Training 6
7.6.5 MNPS Training 7
7.6.6 RVSM Training 7
7.6.7 VNAV Approach Training 8
7.6.8 Upgrade Training for Pilots 9
7.6.9 Transportability of Pilot Proficiency Check 9
7.7 Flight Attendant Training 9
7.7.1 Aircraft Type Training 9
7.7.2 Safety Procedures Training 10
7.8 Emergency Procedures Training 10
7.9 Aircraft Critical Surface Contamination Training 11
7.10 High Altitude Training 11
7.11 Crew Resource Management 12
7.12 Simulated Emergencies During Passenger Transportation Flights 12
7.13 Overview of Personnel Training Requirements 13
7.14 Proficiency Certification 14
7.15 Failure to Achieve or Maintain Required Standards 18
8 Record Keeping 1
8.1 Employee Training and Qualifications 1
8.2 Routes and Flight Records 1
9 Aircraft Maintenance 1
9.1 Responsibilities of the Chief of Maintenance 1
9.2 Technical Records 1
9.3 Maintenance Schedules 1
9.4 Elementary Work & Servicing 2
9.5 Airworthiness Directives & Service Bulletins 2
9.6 Evaluation Program 2
9.7 Deferred Rectification of Defects 2
9.8 Recurring Defect Control 3
9.9 SDR Reporting 3
9.10 Technical Dispatch 3
9.11 Parts and Material Control 4
9.12 Training Program 4
9.13 Recency of Experience 5
9.14 Aircraft Weight & Balance Control 5
9.15 Maintenance Arrangements 5
9.16 Flight Permits/Special Flight Authorizations 6
9.17 Maintenance Personnel Fatigue Countermeasures 6
9.18 Aircraft Maintenance Technicians Working Alone 6
Appendix 9-A Elementary Work Task Listing 7
Appendix 9-B Aircraft Maintenance Schedules 8
Appendix 9-C SB & A. D. Review Form 9
10 Security Procedures 1
10.1 Assessing the Threat and Vulnerabilities 1
10.2 Preventive Measures 1
10.3 Responsive Measures 3
10.4 Security Checklists 4
11 Transportation of Dangerous Goods 1
11.1 Program Coordinator 1
11.2 Rules and Regulations 1
11.3 Training Program 1
11.3.1 Initial Training 1
11.3.2 Trained Personnel 2
11.3.3 Certificate of Training 2
11.4 Recurrent Training 2
11.5 Acceptance of Dangerous Goods for Transportation 2
11.5.1 Acceptance Procedures 2
11.5.2 Pilot Procedures 3
11.6 Storage and Handling of Dangerous Goods 3
11.6.1 Storage 3
11.6.2 Handling 3
11.6.3 Damage to Packages Containing Dangerous Goods (on aircraft) 3
11.7 Cargo Loading Requirements - Separation of Dangerous Goods 4
11.7.1 Loading Requirements 4
11.7.2 Separation Requirements 4
11.8 Emergency Procedures 4
11.8.1 Emergency Information 4
11.8.2 Emergency Action 4
11.8.3 In-Flight or On-Ground Emergency 5
11.8.4 Dangerous Goods Occurrence Report 5
11.9 Passenger and Employee Information 5
Appendix 11-A Company Dangerous Goods Permits 6
Appendix 11-C Shipper’s Declaration for Dangerous Goods 7
Appendix 11-D Notification to Pilot-in-Command 8
Appendix 11-E Dangerous Goods Occurrence Report Form 9
12 Company Forms 1
12.1 Pilot’s Flight Log 2
12.2 Aircraft Weight and Balance Forms 4
12.3 Aircraft Crew Data Sheet 5
12.4 Personnel Training Record 6
12.5 Pilot Proficiency Check Form 10
12.6 Extension to Maximum Flight Duty Time 12
13 Company Directives 1