This document is a printable version of the Interaction Desktop framework online help. It explains the Interaction Desktop interface. Online help is available within Interaction Desktop by selecting Getting Started or CIC Client from the Help menu.
Important: Customer Interaction Center (CIC) supports several interaction management client applications. This documentation uses the term "CIC client" to refer to these applications, which include Interaction Connect, Interaction Desktop, and Interaction Client Web Edition. The full product name appears at the top of each help topic. The full product name may also be used in a help topic when necessary to distinguish between CIC clients.
Interaction Desktop provides a user interface for easy access to the features of application modules such as the CIC client. For help with a specific area within a Workspace, click anywhere in the Workspace and press F1. For help with CIC client, from the Help menu, select Interaction Client.
Interaction Desktop interface
CIC 2016 R3, March 15,2016
Feedback, support, and other information
Options on the Interaction Desktop Help menu enable you to learn more about Interactive Intelligence products and promote or share ideas about Interactive Intelligence software. You can also access technical support or submit feedback about bugs and enhancement requests.
Note: You must have Internet access to visit the Interactive Intelligence website or submit feedback.
Note: Log on to this site before accessing technical support.
Go to https://my.inin.com/products/Pages/default.aspx.
Click Help > Interactive Intelligence > Support.
Click Help > About Interaction Desktop, then in the About - Interaction Desktop dialog box, click the Support link.
Interactive Community is a free and public service provided by Interactive Intelligence to promote an online community devoted to the sharing of ideas and information regarding Interactive Intelligence software. To visit the Interactive Intelligence Interactive Community, do one of the following:
Go to http://community.inin.com.
Click Help > Interactive Intelligence > Community.