Jersey Gardens 2009 Merchant Manual

Jersey Gardens

GENERAL INFORMATION

Important Phone Numbers 5

Hours of Operation 6

Center Fact Sheet 7

About Jersey Gardens 8

Center Amenities 9

Night Deposit…………………………………………………………………… 10

Concierge Desk 10

Driving Directions to Jersey Gardens 11

Transportation to Jersey Gardens 12

Schedules 13

Local Resources………………………………………………………………….. 14

Area Hotels 21

Local Schools 22

Specialty Retail Program 23

Specialty Leasing Application 24

Sales Tax & Franchise Fee Information 26

Franchise Fee Assessment 27

Instructions and Forms 28

UEZ Information ……………………………………………………. 34

Chamber of Commerce ………………………………………………………… 34

Inclement Weather Policy ………………………………………………………. 35

OPERATIONS & MAINTENANCE

Mall Operations 38

Employee Parking 38

Store Maintenance & Inspections 38

Pest Control 38

Waste Management 39

Waste Management Procedures 40

Procedures for New Tenants 42

Tenant Waste Management Responsibilities 44

Roof Access 45

Roof Leaks 45

Heating & Air Conditioning 45

Construction & Remodeling 45

Deliveries 45

Store Mailboxes & Overnight Deliveries 46

Signage & Display Guidelines…………………………………………………...46

Housekeeping 47

Store Windows 47

Food Court Trays 47

Store Shopping Carts 47

No Smoking Policy 47

PUBLIC SAFETY

To Request Immediate Assistance 48

Police Substation 48

Policy on Merchant Assistance 49

Disorderly Customer 49

Accidents 49

Solicitors 49

Medical Emergency 49

Lost Children 49

Lost & Found 50

Auto Assistance 50

Travelers Checks 50

After Hours Access Procedures 50

Internal Security 51

Public Safety and Security Services 52

Emergency Situations 53

Robbery 53

Breaking & Entering 53

Bomb Threat 53

Bomb Threat Checklist 54

Fire 55

Electrical Failure 56

Plumbing Disorders 56

Fire Prevention 57

Public Safety Rules & Regulations 58

MARKETING

In-Mall Advertising Opportunities 61

Website Marketing 65

Employment Listing Form 66

Airport Shuttle 67

Weekend Sale Program 68

Table Tents 69

In-Mall Posters 69

Concierge Desk Brochures 69

Advertising with CBS Outdoors 70

Gift Cards 71

Merchant Media Response Procedures 76

Media – Newspapers 77

Radio 78

Fact Sheet 80

MANAGEMENT INFORMATION

Jersey Gardens is owned and managed by Glimcher Realty Trust, which is based in Columbus, Ohio.

Management Office

651 Kapkowski Road

Elizabeth, NJ 07201

General Manager: Denise Palazzo (ext. 201)

Responsible for all aspects of operations and administration of the shopping center. As the leader of the mall management team, the General Manager interacts with the center merchants, local government agencies, local businesses, and customers.

Operations Manager: Gene Taestch (ext. 204)

Responsible for all operational issues including center maintenance, landscaping, housekeeping, and security.

Marketing Director: Crystal Stell (ext. 202)

Leads overall marketing efforts for center, including advertising, public relations, retailer communication, special events, sponsorships, customer service and accountable for administration of marketing fund. Responsible for all tourism and tourism-related transportation for both domestic and international programs.

Specialty Leasing Manager: Denise Monahan (ext. 207)

Directs the leasing of temporary space throughout the center. This includes retail merchandising units, kiosks, and temporary in-line space.

Director of Public Safety: Michael Brown (ext. 212)

Assistant Director of Public Safety: Rudy Diener (ext. 212)

Responsible for the protection and safety of customers, mall employees and contracted services within Jersey Gardens.

Maintenance Supervisor:	Terry Blue (ext. 222)
Administrative Assistant to the General Manager:	Kathy Goss (ext. 206)
Specialty Leasing Administrative Assistant:	Carol Williams (ext. 213)
Specialty Leasing Coordinator:	Christina Pasley (ext. 208)
Guest Services Assistant:	Kitty Malakuskie (ext. 200)
Marketing Assistant:	Michelle Bowers )ext. 205)
Operations Administrative Assistant:	Jean Garster ext. 203)
Guest Services Coordinator:	Michelle Martins (ext. 216)

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