Jersey Gardens
2009 Merchant Manual
Management Information 4
Important Phone Numbers 5
Hours of Operation 6
Center Fact Sheet 7
About Jersey Gardens 8
Center Amenities 9
Night Deposit…………………………………………………………………… 10
Concierge Desk 10
Driving Directions to Jersey Gardens 11
Transportation to Jersey Gardens 12
Schedules 13
Local Resources………………………………………………………………….. 14
Area Hotels 21
Local Schools 22
Specialty Retail Program 23
Specialty Leasing Application 24
Sales Tax & Franchise Fee Information 26
Franchise Fee Assessment 27
Instructions and Forms 28
UEZ Information ……………………………………………………. 34
Chamber of Commerce ………………………………………………………… 34
Inclement Weather Policy ………………………………………………………. 35
Coffee Chats ……………………………………………………………………... 36
Emergency Contact Information 37
Mall Operations 38
Employee Parking 38
Store Maintenance & Inspections 38
Pest Control 38
Waste Management 39
Waste Management Procedures 40
Procedures for New Tenants 42
Tenant Waste Management Responsibilities 44
Roof Access 45
Roof Leaks 45
Heating & Air Conditioning 45
Construction & Remodeling 45
Deliveries 45
Store Mailboxes & Overnight Deliveries 46
Signage & Display Guidelines…………………………………………………...46
Housekeeping 47
Store Windows 47
Food Court Trays 47
Store Shopping Carts 47
No Smoking Policy 47
PUBLIC SAFETY
Public Safety at Jersey Gardens 48
To Request Immediate Assistance 48
Police Substation 48
Policy on Merchant Assistance 49
Disorderly Customer 49
Accidents 49
Solicitors 49
Medical Emergency 49
Lost Children 49
Lost & Found 50
Auto Assistance 50
Travelers Checks 50
After Hours Access Procedures 50
Internal Security 51
Public Safety and Security Services 52
Emergency Situations 53
Robbery 53
Breaking & Entering 53
Bomb Threat 53
Bomb Threat Checklist 54
Fire 55
Electrical Failure 56
Leaking Sprinkler Head 56
Plumbing Disorders 56
Fire Prevention 57
Public Safety Rules & Regulations 58
MARKETING
Trade Area Demographic Summary 60
In-Mall Advertising Opportunities 61
Website Marketing 65
Employment Listing Form 66
Airport Shuttle 67
Weekend Sale Program 68
Table Tents 69
In-Mall Posters 69
Concierge Desk Brochures 69
Advertising with CBS Outdoors 70
Gift Cards 71
Merchant Media Response Procedures 76
Media – Newspapers 77
Radio 78
Television 79
RETAIL SKILLS CENTER
Fact Sheet 80
GENERAL INFORMATION
MANAGEMENT INFORMATION
Jersey Gardens is owned and managed by Glimcher Realty Trust, which is based in Columbus, Ohio.
Mall Office Location: Lower Level, North side, Entrance D at Concierge Desk
Mall Office Hours: Monday – Friday, 8:30 am – 5:30 pm
Address: Jersey Gardens
Management Office
651 Kapkowski Road
Elizabeth, NJ 07201
Telephone: (908) 436-3005
Fax: (908) 436-3010
General Manager: Denise Palazzo (ext. 201)
Responsible for all aspects of operations and administration of the shopping center. As the leader of the mall management team, the General Manager interacts with the center merchants, local government agencies, local businesses, and customers.
Operations Manager: Gene Taestch (ext. 204)
Responsible for all operational issues including center maintenance, landscaping, housekeeping, and security.
Marketing Director: Crystal Stell (ext. 202)
Leads overall marketing efforts for center, including advertising, public relations, retailer communication, special events, sponsorships, customer service and accountable for administration of marketing fund. Responsible for all tourism and tourism-related transportation for both domestic and international programs.
Specialty Leasing Manager: Denise Monahan (ext. 207)
Directs the leasing of temporary space throughout the center. This includes retail merchandising units, kiosks, and temporary in-line space.
Director of Public Safety: Michael Brown (ext. 212)
Assistant Director of Public Safety: Rudy Diener (ext. 212)
Responsible for the protection and safety of customers, mall employees and contracted services within Jersey Gardens.
Maintenance Supervisor: | Terry Blue (ext. 222) | Administrative Assistant to the General Manager: | Kathy Goss (ext. 206) | Specialty Leasing Administrative Assistant: | Carol Williams (ext. 213) | Specialty Leasing Coordinator: | Christina Pasley (ext. 208) | Guest Services Assistant: | Kitty Malakuskie (ext. 200) | Marketing Assistant: | Michelle Bowers )ext. 205) | Operations Administrative Assistant: | Jean Garster ext. 203) | Guest Services Coordinator: |
Michelle Martins (ext. 216)
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