Kristian M. Mamaril #164 pnr site Rizal avenue Barangay Poblacion

#164 PNR site Rizal avenue Barangay Poblacion

Malasiqui, Pangasinan 2421

0977-428-4632

naitsirk23@gmail.com

Summary:

• 
  April 17, 2016 Civil Service Examination Passer
  
• 
  Experience in BPO, Education, Media, Pre-need, Financial and IT industry
  
• 
  Sales skills, customer service skills, business and management skills
  

• 
  Faculty, full-time, Instructor I, Pangasinan State University Alaminos City Campus (July 2013 – January 2016)
  

1. 
   Syllabus construction
   
2. 
   Interviewer in enrolment
   
3. 
   Lecturer and Examiner
   
4. 
   Feasibility Studies Adviser and Panelist
   
5. 
   Clerical duties
   

1. 
   Outcomes-based Education syllabi construction of Facilities Management and Entrepreneurial Management
   
2. 
   Clerical and Logistical aid in CHED Accreditation for PSU Alaminos’ BS Agriculture Program
   
3. 
   Market Research for PSU Alaminos
   
4. 
   Job Hiring Post in social media, which resulted to filling all vacant part-time teaching positions
   
5. 
   Field Interviewer, DILG-PSU Citizen Satisfaction Research (Alaminos City Area)
   

• 
  Faculty and Research Coordinator, Instructor V, Virgen Milagrosa University Foundation (June 2012 – May 2013)
  

1. 
   Syllabus construction
   
2. 
   Lecturer and examiner
   
3. 
   Clerical duties
   

1. 
   Support for Social Media Campaign, Photo Contest of JPIA-R1 and
   

2. 
   Feasibility Studies adviser of 7 teams comprised of 56 students
   

• 
  Sales Associate, PhilPlans, (July 2011 – June 2012)
  

1. 
   Building client relationships
   
2. 
   Underwriting
   
3. 
   Client Follow-up
   
4. 
   Clerical functions, agency of the day functions
   
5. 
   Business presentations
   

• 
  Customer Service Representative, Sitel, February – October 2009, – T-Mobile UK
  

1. 
   Vendor Activations and Support
   
2. 
   Billing and Customer Service
   
3. 
   Level 1 Technical Support
   
4. 
   Soft-selling of value-added services
   
5. 
   Customer Follow-up on Cases
   

1. 
   100, 150, and 200 score in CSAT Surveys, for the last three months of stay with Sitel
   

• 
  Technical Support Representative, EGS (formerly NCO), September – November 2008, Gaming Console account, USA and Canada – XBOX 360, XBOX Legacy
  

1. 
   Level 3 Technical Support – Media Center Integration, Network Support, Console Troubleshooting
   
2. 
   Replacement, warranty, and after-sales support
   
3. 
   Sales, Soft-selling – warranty renewal
   

• 
  Call Center Agent, Teleperformance, (August 2007 – September 2008), US Telecoms account, Sprint and then transferred to Verizon DSL
  

Sprint: Level 5 Customer Service Professional (Billing and Customer Service, Level 1 Technical Support, Soft-selling of value-added services, customer follow-up on cases, customer retention services, warranty and after-sales support, vendor-kiosk activations and support, Internet Service Provider activation & technical support, network advisory and reset, product information support)

Verizon DSL: Level 2 Technical Support (Network/Router/Hub set-up, troubleshooting, and repair, dispatch support for field technicians, software and information support)




Education:

• 
  Master of Business Administration, finished 42 units, Virgen Milagrosa University Foundation, October 2009 – April 2011
  
• 
  Bachelor of Science in Business Administration major in Management, Saint Louis University(June 2002 – October 2004) and Virgen Milagrosa University Foundation (June 2005 – April 2007)
  
• 
  Business High School, Batch 2002, University of Perpetual Help System, Pangasinan Campus
  

1/5 - Languages: English, Filipino, Pangasinan

2/5 -Oral Skills: customer service skills, negotiation skills, sales presentation

3/5 - Basic and Supplementary Skills: clerical work, research/survey data gathering, hard file management, time management, audio mixing, editing and production, voice over, problem-solving skills, knowledge of sound systems, driving skills, with non-pro restriction code 1 & 2

4/5 - Specialties: Selling wheel-Needs based selling process, marketing and advertising, Print and social media, business analysis (which includes basic TOWS Matrix, 4 point axes TOWS analysis, IFEM, EFEM, BCG Matrix, SPACE Matrix, STEEPLE Analysis, QFD Matrix, Pareto Law, PERT CPM), strategic planning, organizing, evaluations and analysis, baloney detection kit, hard-file management, basic and applied business math, business correspondence, creative writing, teaching and instruction methods, billing-payments-customer account handling, negotiation skills.

5/5 - Computer Skills: Desktop Assembly, maintenance, upgrade, repair, troubleshooting of hardware and software, Knowledge and personal experience in hardware compatibility, knowledge of different types of plugs and adaptors, Typing speed of up to 51WPM with up to 97% accuracy, Average to advanced knowledge and experience with these software: Adobe Photoshop, Adobe Audition, Adobe Acrobat, Audacity, Google Sketchup, Picasa, Microsoft Office (all versions), Microsoft Project, Microsoft Outlook, SPSS, Format Factory, Ashampoo Burning Studio, Nero

• 
  ENTP type personality based on Myers-Briggs Personality test
  
• 
  Change-driven, entrepreneurial, curious, listener, open-minded, truth-seeker, keen, and attentive to detail
  
• 
  Interested in the bible, Christianity, family, friends, business, books, technology, mobile devices, MotoGP, and basketball
  

Attached Bio-data:

Character References:

1. 
   Mr. Alvin Fajardo, Senior Pastor, ChristLife Assemblies Dagupan City Chapter, mobile no. +639228817179
   
2. 
   Mr. Michael D. Armas, CPA, MBA, REA, Dean, College of Business Administration and Accountancy, Virgen Milagrosa University Foundation, Martin Posadas Avenue San Carlos City Pangasinan Cellphone number: +639285540786
   
3. 
   Dr. Gloria M. Ducut, DBA, Program Adviser, Business and Management Program, Pangasinan State University Alaminos City Campus. Bolaney, Alaminos City Pangasinan. +639228234711