LabSim 1
Table of Contents 2
Course Overview 3
Section 1.1: Course Introduction 6
Section 1.2: Using the Simulator 12
Section 1.3: Hardware Basics 13
Section 1.4: Operating System Basics 16
Section 2.1: Protection and Safety 19
Section 2.2: Professionalism 22
Section 2.3: PC Tools 25
Section 2.4: PC Maintenance 28
Section 2.5: Troubleshooting Overview 31
Section 3.1: Cases and Form Factors 33
Section 3.2: Power Supplies 35
Section 3.3: Motherboards and Buses 38
Section 3.4: Processors 41
Section 3.5: Memory 45
Section 3.6: BIOS 48
Section 3.7: Expansion Cards 50
Section 3.8: Video 53
Section 3.9: Audio 55
Section 3.10: Cooling 58
Section 4.1: Peripheral Devices 60
Section 4.2: Serial, Parallel, and PS/2 64
Section 4.3: USB 66
Section 4.4: IEEE 1394 (Firewire) 68
Section 4.5: Display Devices 70
75
Section 4.6: Device Installation 75
Section 5.1: Storage Devices 78
Section 5.2: Floppy Drives 80
Section 5.3: Parallel ATA (IDE) 81
Section 5.4: Serial ATA 83
Section 5.5: SCSI 86
Section 5.6: Optical Media 89
Section 5.7: File System 92
Section 5.8: RAID 95
Section 5.9: Adding Storage 97
Section 5.10: Disk Optimization 100
Section 6.1: Networking Overview 102
Section 6.2: Network Hardware 104
Section 6.3: Networking Media 107
Section 6.4: Ethernet 110
Section 6.5: Network Addressing 113
Section 6.6: IP Configuration 115
Section 6.7: IP version 6 118
Section 6.8: Protocols 119
Section 6.9: 802.11 Wireless 121
Section 6.10: Infrared and Bluetooth 124
Section 6.11: Internet Connectivity 126
Section 6.12: SOHO Configuration 128
Section 6.13: Network Utilities 131
Section 6.14: HomeGroup 133
Section 7.1: Printers 135
Section 7.2: Printer Configuration 138
Section 7.3: Network Printing 141
Section 7.4: Printing Management 143
Section 7.5: Printer Maintenance 145
Section 8.1: Notebook Computers 147
Section 8.2: Notebook Components 151
Section 8.3: Notebook Power Management 154
Section 8.4: Mobile Devices 156
Section 9.1: Windows System Tools 159
Section 9.2: Preferences and Settings 162
Section 9.3: Performance Monitoring 165
Section 9.4: Users and Groups 168
Section 9.5: Remote Services 171
Section 9.6: Applications 173
Section 9.7: Updates 175
Section 9.8: System Protection 177
Section 9.9: Virtual Memory 180
Section 10.1: Component Selection 182
Section 10.2: Windows Pre-installation 184
Section 10.3: Windows Installation 188
Section 10.4: Post Installation 191
Section 10.5: Virtualization 194
Section 11.1: File Locations 196
Section 11.2: Managing Files 198
Section 11.3: NTFS Permissions 201
Section 11.4: Shared Folders 204
Section 11.5: Offline Files 207
Section 12.1: Best Practices 208
Section 12.2: Physical Security 211
Section 12.3: Social Engineering 214
Section 12.4: BIOS Security 215
Section 12.5: Malware Protection 217
Section 12.6: Authentication 221
Section 12.7: Encryption 224
Section 12.8: Network Security 227
Section 12.9: Firewalls 229
Section 12.10: Proxy Servers 232
Section 13.1: Motherboard, RAM, and CPU Troubleshooting 233
Section 13.2: Storage Troubleshooting 236
Section 13.3: Video Troubleshooting 238
Section 13.4: Network Troubleshooting 241
Section 13.5: Operating System Troubleshooting 245
Section 13.6: Windows Recovery 248
Section 13.7: System Errors 251
Section 13.8: Security Troubleshooting 255
Section 13.9: Notebook Troubleshooting 258
Section 13.10: Printer Troubleshooting 261
Section 13.11: Device Troubleshooting 264
Section 14.0: Capstone Exercises 266
PC Pro Certification Practice Exams 267
220-801 Practice Exams 268
220-802 Practice Exams 269
Appendix A: Approximate Time for the Course 270
Appendix B: PC Pro Objectives 275
Appendix C: CompTIA A+ (2012 Edition) Exam 220-801 Objectives 281
Appendix D: CompTIA A+ (2012 Edition) Exam 220-802 Objectives 299