Position: Customer Service Representative Hours: 7am – 3: 30pm, Monday through Friday Reports to: Service Supervisor Expectations

Continuously increase value by providing outstanding customer service and sales support to our dealers, consumers and internal team members.

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  Provide outstanding customer service and sales support
  
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    Answer phone calls within 3 rings.
    
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    Input orders accurately into system.
    
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    Perform account maintenance including new dealer set up.
    
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    Confirm preseason orders.
    
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    Answer Info and Repair line E-mails.
    
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    Process, and communicate repairs and warranty orders through to completion
    
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    Perform Administrative tasks and projects as assigned
    
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    Work with the Sales and Marketing team to support the Sales strategies of the company.
    
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    Collaborate with the Customer Service team to continually refine our processes and service strategies for ongoing improvement.
    
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    Support the Shipping team during inventory and seasonal ebb and flow.
    
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    Attend shows and events as needed to promote Werner.
    

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  Dependable resource for all customers (dealers, consumers and internal teams)
  
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    Understand and effectively communicate accurate information about our programs, products and services to customers via phone and email.
    
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    Continually strive to become more knowledgeable about the paddling industry
    
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    Effectively communicate information throughout the company
    
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    Create reports as needed and necessary to support our teams.
    
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    Provide accurate detailed information through the processes and systems currently in place in order to provide timely feed back on preseason orders, changes or cancellations.
    

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  Tech Savvy
  
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    Experienced with CRM type systems, Microsoft Office and Outlook
    
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    Experience or the aptitude to learn Access data mining
    
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    Comfortable with multiline phone systems and a headset
    
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  People Driven
  
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    Team Player
    
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    Have a good sense of humor and be generally upbeat
    
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    Excellent oral, written, and in person communication skills. Must possess diplomacy and tact
    
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    Demonstrate problem solving skills, including ability to identify issues and propose solutions
    
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    Self Motivated and Reliable
    

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  Ability to work under pressure with limited resources, completing priorities and deadlines
  
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  Attention to detail; accurate with numbers
  
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  Organized and orderly with the ability to multi task
  
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  Honest. Must keep company information confidential
  

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  Work experience in outdoor market preferably paddle sports
  
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  Experience in a manufacturing setting
  
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  Previous direct Sales/Customer Service experience
  
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  Active paddler