Optus Mobile Device Management Service
This Standard Pricing Table forms part of Optus’ Standard Form of Agreement pursuant to the Telecommunications Legislation.
This Standard Pricing Table for the following Service Options comprises the following appendices:
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Appendix 1 – Mobile Device Management Service – Standard Pricing Table
Appendix 1 – Mobile Device Management Service Option: (Standard Pricing Table)
The Optus Mobile Device Management Service Option rates below are subject to a minimum 24 month Committed Term.
1.MOBILE DEVICE MANAGEMENT FEES AND CHARGES
1.1Service Charge Structure - The fee structure for the Optus MDM Service is made up of the following charges:
(a)The initial cost of setup and installation of software;
(b)Licence fees (subscription or perpetual)
(c)Maintenance and support charges;
(d)Additional Support and Hosting Service Charges.
1.2Service Not Included - The following goods and services and the related fees and charges are not included in with the Service:
(a)The cost of the server(s), additional hardware or any integration work on your premises
(b)Operation and administration of your server or software.
1.3All fees and charges shown exclude goods and services tax (GST).
1.4Optus may quote alternative charges to meet non-standard requirements.
2.SETUP AND INSTALLATION
2.1A once off charge per customer for this initial Setup and Installation of the Optus Software will be charged on the first Optus bill independent of when you have the software installed or the number of user licenses purchased. This charge may be different depending on the Licence Bundle chosen initially (i.e. EMM Silver, EMM Gold or EMM Platinum). Additional Service Features will attract additional charges.
2.2You will not be refunded the Initial Setup and Installation fee if you cancel the Service.
2.3Setup and Installation Charges -
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Item
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Description
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Once Off Setup & Installation Charge (excluding GST)
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Setup and Installation for EMM Silver
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Install software onto customer’s virtual or physical appliance(s) and setup/configure account for both Core and Email Sentry. Includes initial training for your System Administrator on various administrative tasks and a hand over of the operation of the Software system.
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$3000.00
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Setup and Installation for EMM Gold and EMM Platinum
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Install software onto customer’s virtual or physical appliance(s) and setup/configure account for both Core, Email Sentry and App Sentry. Includes initial training for your System Administrator on various administrative tasks and a hand over of the operation of the Software system.
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$4500.00
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Single App Sentry Setup
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Install software onto customer’s virtual or physical appliance and setup/configure account for a single App Sentry. Includes initial training for your System Administrator on various administrative tasks and a hand over of the operation of the Software system. This item is required if you are upgrading from EMM Silver to EMM Gold or to EMM Platinum and therefore require an App Sentry.
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$1600.00
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Single Connected Cloud Connector
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Install software onto customer’s virtual machine and setup/configure account for a single Connector. Applicable to each of EMM Silver, EMM Gold and EMM Platinum Licence types.
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Price on Application. See Professional Service charges within Additional Support and Hosted Service Charges section below.
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3.LICENCE CHARGES
3.1Minimum Commitment – The Service is subject to a minimum Committed Term of 24 months.
3.2Licence Types –
(a)Subscription (Monthly Recurring):
(i)The monthly recurring fee includes the Software Licence Subscription charge, includes Software Assurance and Maintenance (patches & updates).
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RRP per licence per month (ex GST)
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EMM Silver
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$4.70
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EMM Gold
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$6.00
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EMM Platinum
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$8.00
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(b)Perpetual (Upfront Ownership):
(i)The Perpetual licence has a once off upfront purchase fee for the outright ownership of the licence but does not include Software Assurance and Maintenance (patches and updates);
(ii)Software Assurance & Maintenance Fees are charged separately on a per licence basis per annum (this is in addition to Perpetual licence fee). This allows you to receive software assurance and maintenance (patches & updates).
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Perpetual Licence Fee (upfront charge) per licence (ex GST)
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Annual Software Assurance & Maintenance Fee per licence (ex GST)
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EMM Silver
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$65.00
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$17.00
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EMM Gold
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$115.00
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$23.00
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EMM Platinum
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$144.00
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$28.00
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(c)The bill amount is based on the highest number of active licences configured on the Device Administration Software which is provided to Optus in a report each month. When you provision additional licenses and you exceed the current maximum number of licences, Optus will automatically adjust your contracted amount to this new Licence count. For example. If you initially began your contract with 100 licences and later throughout the contract period dropped down to 88 licences, you will always be charged at the highest number which is this example is 100 licences. If you increased your active licences to 121 the following month, this is now your new contracted amount.
(d)Reduction in active licenses will not change your contracted amount. This means that if you add licenses then reduce them, you will always be charged at the highest number of active licences that you have been on. The minimum number of licences that can be subscribed to at any period is 15.
(e)Your first Optus bill will include all Setup and Installation charges. Any Additional Support and Hosted Service Charges which have been selected which incur a once off, annual or monthly charge will be in arrears. All Software License monthly charges will also be in arrears.
(f)The pricing below is subject to a minimum Committed Term of 24 months, regardless of the number of licenses.
4.ADDITIONAL SUPPORT AND HOSTED SERVICES CHARGES
4.1Additional Support and Hosted Services are listed in the table below and are available to purchase as separate items, added at any point in time.
Additional Service Feature
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Description
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Charge
(excludes GST)
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Premium Support Service – Business Hours
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Optus will provide support to IT Administrators pertaining to all technical matters with Optus MDM; such as instructions on how to, performing requested remote tasks on their behalf and access to our expertise that extends to resolving incurred software related issues alongside with sharing our knowledge on how to improve and maximise the benefits from our solutions for your business. Whenever necessary, Optus will liaise directly with the software vendor to address bug defect and code issues on your behalf and provide resolutions to ensure your business isn’t critically impacted.
Optus will conduct a basic health check of your installed email solution to ascertain the correct email configuration details for the mobile devices as standard and ensure optimal performance. This includes but not limited to functions such as log review, deletion and or archival of certain data.
With the Premium Support Package, System Administrators are able to contact Optus regarding all Level 2 Application, software and infrastructure related issues and requests including:
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Software Administration Portal guidance
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Service improvement initiatives
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Software infrastructure monitoring
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Remedial requirements to service upon request
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Roadmap consultation
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Annual email health check
Optus will request that the customer specify the System Administrator(s) who are authorised to make support requests as detailed in the above points. So that Optus are able to perform tasks efficiently on behalf of the customer, we also request remote authorisation and access to infrastructure, complying where feasible with all customer security clearance, OH&S and or other compliance requirements to gain access to the required remote infrastructure and services.
Optus can conduct work remotely on your behalf and the approved administrators as requested during Standard business hours of Mon – Fri 8am-6pm AEST excluding public holidays.
Roadmap consultation and Annual email health check are provided to customer upon request only.
The Premium Support Package extends to the nominated software and its infrastructure within the contract and does not extend to any issues as a result of any other 3rd party software that may have been installed or installed pots our implementation, customer network, exchange or other system infrastructure issues. Although we will always attempt to provide support to the best of our ability, guidance from similar experiences and or knowledge base where applicable, such support will not form part of the Premium Support Package and or SLAs and there may be cases were Optus will not be able to advise the customer at all in non-supported infrastructure issues. Should the customer wish for Optus to attend to any network, exchange or system infrastructure related requests, Optus will require the customers’ approval to do so. This type of support is not included within the Premium Support Package and is charged at our Professional Services hourly rate as detailed within the Agreement and does not have any SLA’s associated to it.
Optus will not conduct any work, modifications and or upgrades, other than provide recommendations where applicable as per above, on any infrastructure that is not identified in the contract.
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$13,500.00 Annually
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Professional Services
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This involves any professional services work required by the customer and will be charged at an hourly rate starting from the time the work has commenced.
An Optus resource can be available to go on site to provide support (on the Software) to the System Administrator as required.
The support location should be nominated at point of initial purchase of the Software (Note: the location limit is a 40km perimeter outside the CBD). The hourly charge starts as soon as travel commences.
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$250.00 Per hour
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Training
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Provide training as required on the Software and usage. Times will be provided by the trainer on a timesheet in case of any disputes of costs and time.
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$250.00 Per hour
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Upgrade Services
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If your organisation would like Optus to conduct any available upgrades to your Core, Email or App Sentry’s, we will conduct this remotely during the hours of 8am – 6pm AEST Monday to Friday. This involves a single version upgrade to a single instance (1x Core Server and 1x Sentry Server).
The tasks will involve Optus configuring the update repository and credentials, running a “software check update”, running a “software update”, reloading the appliance and checking/testing the version.
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$1980.00 per upgrade
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Onsite Dual Redundant (DR) & High availability
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Optus will install the Software on the additional infrastructure provided by you, and provide yearly maintenance and Updates on the Software. This allows you to have a backup if the original server/s fail, and allows high uptime and high availability. Your additional infrastructure must conform to the Minimum System and Network Connectivity Requirement.
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$3960.00 Once off upfront fee
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Hosted Core & Sentry – Dual Redundant (DR) & High Availability Pack 1 (EMM Silver only)
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All infrastructure and installed Device Administration Software is hosted** and provides a 99.99% uptime guarantee for a dual redundant, and highly available Core and Email Sentry. This Optional Service will only cater for up to a maximum of 5000 Optus MDM Licences.
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**. Reporting on bandwidth by protocol and bandwidth usage is available on request.
The specifications of this set up is:
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1x Core: 1CPU, 8g RAM, 250g disk space
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2x Email Sentry: 4CPU each, 8g RAM each, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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High availability, disaster recovery and backup included
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$3600.00 Per customer per month
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Hosted Core & Sentry – Dual Redundant (DR) & High Availability Pack 2 (EMM Gold or Platinum only)
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All infrastructure and installed Device Administration Software is hosted** and provides a 99.99% uptime guarantee for a dual redundant, and highly available Core and Email Sentry. This Optional Service will only cater for up to a maximum of 5000 Optus MDM Licences.
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**. Reporting on bandwidth by protocol and bandwidth usage is available on request.
The specifications that have been set up are the below:
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1x Core: 1CPU, 8g RAM, 250g disk space
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2x Email Sentry: 4CPU each, 8g RAM each, 40g disk space.
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1x App Sentry: 4CPU, 8g RAM, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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High availability, disaster recovery and backup included
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$5000.00 Per customer per month
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Hosted Core & Sentry – Basic Pack 1 (EMM Silver only)
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All infrastructure and installed Device Administration Software is hosted**
This Optional Service will only cater for up to a maximum of 500 Optus MDM Licences.
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**, and a 99.99% uptime guarantee.
The specifications that have been set up are the below:
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1x Core: 1CPU, 8g RAM, 150g disk space
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1x Email Sentry: 1CPU each, 4g RAM each, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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$1450.00 per customer per month
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Hosted Core & Sentry – Basic Pack 2 (EMM Gold or Platinum only)
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All infrastructure and installed Device Administration Software is hosted**
This Optional Service will only cater for up to a maximum of 500 Optus MDM Licences
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**, and a 99.99% uptime guarantee.
The specifications that have been set up are the below:
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1x Core: 1CPU, 8g RAM, 150g disk space
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1x Email Sentry: 1CPU each, 4g RAM each, 40g disk space.
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1x App Sentry: 1CPU, 4g RAM, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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$2700.00 per customer per month
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Hosted Core & Sentry – Basic Pack 3 (EMM Silver only)
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All infrastructure and installed Device Administration Software is hosted**. This Optional Service will only cater for up to a maximum of 5000 Optus MDM Licences.
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**, and a 99.9% uptime guarantee.
The specifications that have been set up are the below:
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1x Core: 2CPU, 8g RAM, 250g disk space
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1x Email Sentry: 4CPU each, 8g RAM each, 40g disk space.
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1x App Sentry: 4CPU, 8g RAM, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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$2770.00 per customer per month
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Hosted Core & Sentry – Basic Pack 4 (EMM Gold or Platinum only)
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All infrastructure and installed Device Administration Software is hosted**. This Optional Service will only cater for up to a maximum of 5000 Optus MDM Licences.
The hosting environment (hardware/hosted related issues) will have 24 hours a day, 7 days a week support on the health of the servers provided by the hosting facility**, and a 99.9% uptime guarantee.
The specifications that have been set up are the below:
-
1x Core: 2CPU, 8g RAM, 250g disk space
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1x Email Sentry: 4CPU each, 8g RAM each, 40g disk space.
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1x App Sentry: 4CPU, 8g RAM, 40g disk space.
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Unlimited Internet connectivity data use within your designated data centre space (not mobile data)
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$4030.00 per customer per month
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** The site is hosted at Data Centre located in either Sydney NSW or Melbourne VIC. Scheduled maintenance: The hosted provider will perform all regularly scheduled maintenance as determined by hosted provider to maintain hardware and the hosted provider network outside business hours in a standard maintenance window which is from 12:00am to 2:00am AEST every day of the year. The hosted provider will give customers notice by email at least 48 hours in advance if scheduled maintenance requires interruption to Service for more than 30 minutes. Emergency maintenance is carried out when a change on shared infrastructure is required to mitigate a substantial risk. You will receive a notification that will specify what services are affected, how they will be affected and a time window of when the disruption will occur. We will provide you as much lead time as possible however the lead time will be dependent on the urgency of the change and may be limited.
5.CANCELLATION FEES
5.1If you cancel your Service or an Individual Service before the end of your Committed Term (for charges occurring monthly only) you will need to pay us a fee equal to:
(a)50% of all amounts that would have been payable in respect of the monthly recurring charges for the relevant Individual Service for the remainder of the Committed Term from the date cancellation takes effect; plus
(b)100% of all amounts that would have been payable in respect of the amounts incurred by Optus costs as a result of the termination and any unavoidable third party costs that will be incurred by Optus in respect of the relevant Individual Service for the remainder of the Committed Term from the date cancellation takes effect.
5.2Customers acknowledge that this is not a penalty, but a genuine estimate of losses that Optus will incur as a result of early termination of contract.
5.3EXAMPLE – Subscription Licence: the contract term for a customer is from 15th November 2014 to 15th November 2016 and they have 50 EMM Silver Licences charged at $258.50 (inc GST) a month. If they terminate on the 31st March 2016, the customer will have to pay a fee of:
(50% x $258.50) x (8 months) = $1034.00 (inc GST)
(a)The are no pro-rata refunds of Perpetual licence fee charges or Maintenance service charges (e.g. Perpetual Licences or the associated Software Assurance and Maintenance) or with a once off fee.
(b)If you choose to terminate the contract prior to the end of the Committed Term, your permission to use the Software Licences will be revoked and you must destroy all copies of Software in your possession or control.
(c)If you terminate your Service at any time after the Committed Term, you will be charged for your final month of Service in the following month (e.g. if your contract ends on November 5th 2013, and you terminate your Service on the 6th November 2013, the final monthly charges will appear on your December 2013 Optus bill as your monthly recurring fees always appear in arrears.)
(d)If you terminate the Service, you will not be refunded the Set Up and Installation fees and charges.
Standard Pricing Table - Page| 15 January 2015
Mobile Device Management
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