Summary: • Three years and four months of experience in Up gradation, Implementation Support & Maintenance of sap sd module
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| RAVI
ravigudemella@hotmail.com SAP SD Functional Consultant Cell: 0066 90551028 (Thailand) 919866036778 (India) Summary:
• Experience in the implementation of mySAP CRM for the Call Centers, Internet Sales, and Loyalty Programmes such as rewards Programmes implementation across 4 countries. • Worked with the team of mySAP CRM for Call Centre programme run for Thailand, Singapore, Malaysia, Hong Kong and NewZeland • Over Four years of functional experience in Sales and Services. Qualifications: • Master of Commerce (M.Com)
Skills Set: • ERP : SAP R/3 4.6 b, 4.6C & 4.7EE
Total Work Experience: • Presently working as SAP Consultant in Advance agro Public Company Ltd, Thailand. From February 2005 until present
Experience: Advance Agro Industries P. Ltd, Thailand February 05 to present
Project : SAP Up Gradation Project Role : SD Consultant Team size : 9. Module : SD Advance Agro, Thailand is a Conglomeration of companies which is divided into 90 individual companies which has various branches spread all over the globe in a state of the art,100 million tone Paper plant dealing with Paper manufacturing and Power Supply. A pioneer of sorts, Advance Agro, Thailand was the one of the first Large Scale Industrial Corporation in Thailand which undertook computerization on a vast scale. This included setting up an Internet based market place, deploying ERP Solutions using SAP in order to streamline its operations and increase productivity. Role & Responsibilities: As a SAP SD Consultant my responsibilities were divided into two parts i.e. part of the implementation team and acting as a post implementation support which included providing end user training to the Thai staff in SD for the company employees. SAP Up Gradation Project required the Version Up gradation from 4.6C version to 4.7 EE. • Study of the Complete Landscape for the Version Up gradation.
Additional Functions: • Trained in House for the mySAP CRM for the Call Centre, Internet Sales, and Loyalty Programmes for the reward Programmes thus run for the consumers.
Projects worked on: Client : Kubota Engine Company, Lincolnshire, USA Work Place : Sierra Atlantic off Shore Development center, Hyderabad Description: KEC manufactures Engines to be used in be used in automotive products, Earth movers spars parts. The project involved evaluation of existing business processes, finding issues and opportunities of improvement and envisioning new business processes to suit requirements. As a multinational corporation, Kubota Engine Company conducts its global business operations from various subsidiaries from regional headquarters in Canada,Australia,Japan,andUK world head quarters at USA.SAP was chosen for Kubota, ERP operations. Kubota has four competency centers. Presently, Sierra Atlantic is giving Level 1, 2&3 supports. Level 2&3 support is at Sierra Atlantic Offshore Development Center, Hyderabad and USA (Fermount). Responsibilities: Configuration and customization of Sales and distribution module completely including
Role: Level 2 Production Support • Providing solutions to issues raised by end users.
Project # 2 Client : Kimball International Inc., USA Work Place : Sierra Atlantic off Shore Development center, Hyderabad Role: Level 2 Production Support Kimball International Inc. Kimball is a Bearings manufacturer, to be used in be used in automotive products and Industries. The project involved evaluation of existing business processes, finding issues and opportunities of improvement and envisioning new business processes to suit requirements. Responsibilities: As Post Production Support Consultant, in SAP Sales & Distribution Module, was responsible for the following activities: • Providing solutions to issues raised by end users. • Interacting with end users (if required) for more information through net meeting/ phones/mails for resolving of tickets based on severity levels. • Providing solutions to issues raised by end users. • Providing solutions to tickets raised by end users through digital work flow. • Transferring tickets from Level 2 to Level 3 by raising PIRs (Production Incident Report). • Proactively discuss critical issues with other functional consultants for timely resolution. • Customization based on day to day changes in business activities. • Organize training programs for effective usage of SD Module for end users. • Responsible for Masters Creation and Maintenance (Material Master, CMIR Masters). • Organized business workshops to transfer business knowledge to consultants. • Performed Unit testing and testing different process scenarios during realization phase and documentation of testing results. • Finalization of Authorization Matrix for key users. Domain Experience: Satyam Computers, Hyderabad, India
Organization : Satyam Computers Position : Manager Channel Sales A division of Satyam Computers which involved in the Marketing and distribution of wide range of Consumables and peripherals. Responsibilities: • Responsible for the achievement of Sales Objectives of the Organization. • Developed and implemented marketing strategies, conducting successful negotiations with dealers and distributors for promoting and capturing the New Markets. • Interface between the Channel and the various Cross functional Departments at operational Levels. • To assist in devising various Promos. • Regular monitoring of Churn, FOS Productivity sale performances and reviewing with Organization. • To assist the Team member in conducting various promotional activities in the territory. • Employed successful business to business marketing techniques to increase Corporate & Direct oriented sales dealing • Facilitated and designed training sessions for the sales force and Customer Central. Work environment for all office employees. • Managed customer database of business to business customers. • Demonstrated a service attitude that exceeded customer expectations. • Supervise the training and development of sales associates. • • Trained, motivated and supervised over forty employees and twenty volunteers. Increased annual sales each year in all areas managed. • Excellent track record in implementation of successful marketing strategies, promotional campaigns, trade shows, events, and direct mail programs. • Skilled presenter and communicator. • Motivated, supervised, and developed employees through open communication, teamwork, innovation, and integrity. (Ravi)
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