Supply Chain & Distribution Operations / Logistics Leader / Change Agent ● 12+ years Supply Chain & Operations

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Herman L. Frazier, Jr.

3183 Paces Station Ridge / Atlanta, GA 30339 / (678) 595-9370


Supply Chain & Distribution Operations / Logistics Leader / Change Agent
12+ years Supply Chain & Operations – Plans, Operations, Warehousing, Inventory, Distribution, Transportation

  • Technology – Lawson, PeopleSoft, Manhattan Associates experience

● Cross-functional Leader – High performance results oriented Leader/Team player/Coach/Mentor/Student

Financial Expertise – P & L focused, Budget sustainment, Purchasing-Vendor selection, Accountability, Metrics driven, ROI mind-set

Strategic Thinker – Long range-Mid & Short term /Operational/Tactical/Crisis management/Mass Casualty planner & operator, Sustainability, Risk Mitigation, Global experience-Europe, Asia, Middle East, Africa

Professional Experience

Kennesaw State University, Kennesaw, GA November 2012 – Present
Director, Central Receiving & Distribution

  • Consolidated, organized & operated Receiving, Shipping & Warehouse Operations for 3rd largest university in Georgia serving 31,000+ students, faculty & staff/Lead logistical operations & consolidation of two universities (KSU & SPSU)

  • $20M+ in materials managed – encompassing receipt, secure storage, inventory, tracking & distribution

  • $9.9M facility acquired for university Supply Chain operation & shared space

  • $1.5M saved repurposing furniture & equipment across university

  • $1.2M plan orchestrated & initiated for two separate warehouse operations & distribution locations

  • $600K+ identified & committed in facilities build-out, equipment & technology upgrades/purchases

  • 38% increase in capacity planning & manpower utilization by establishing scheduled freight carrier deliveries

  • 34% increase in Customer Satisfaction through package tracking, deliveries & signature receipts (Audit trails)

  • 30% reduction in wait times due to planned, coordinated & executed surplus pick-ups & daily deliveries (Scheduling)

  • 28% increase in Vendor deliverables by effective scorecard metrics/feedback - Service Level Agreements

  • Owned, developed & implemented process improvements programs & risk assessments mitigating financial liability

  • Developed training, mentoring, coaching, empowerment, succession planning & promotions for staff

  • Lead annual budgets/ planned & executed operational goals/outlined milestones in meeting expectations

  • Developed KPIs to measure, track and report progress achieved in cost containment, savings, improved efficiency, customer satisfaction, achieving university strategic goals-value added

  • Championed highly effective team delivering measurable results, mission focused, team work, service and accountability to one-another, university, facility, staff and student population

MBA – Strayer University, Greensboro, NC January 2010 – June 2011
NOVANT HEALTH, Winston-Salem, NC 2008 - 2010
Director, Supply Chain Operations (Greater W-S/Triad Market)

  • $3.4M budget managed; stayed within 10% under budget annually; 75 - staff managed (5-mgrs & 69-hourly)

  • $60M procurement savings over 2 years; Participant on New Product introduction team

  • $3.2M project implemented - new high quality linen/negotiated reusable gown service reducing HAZ-MAT disposal gown cost/implemented Scrub Ex systems/Sold end-of-life linens to 3rd party vendors or donated to animal shelters

  • $1.5M corporate savings in equipment disposition/Identified non-profits to donate End-of-Life cycle equipment

  • 33% increase in Customer Satisfaction from surveys/Decreased nursing work-order requests & closure time tracking

  • 25% improvement in demand satisfaction/Maintained floor PAR level supplies with nursing collaboration

  • Team member on cross functional team to identify new corporate ERP legacy platform/Amazon type ordering

  • Assisted in product selection & purchasing process/vendor selection/Best value – Best price/GPO volume negotiations

  • Developed vendor scorecard metrics/Service Level Agreements/carrier pick-up & delivery service-specimens, durable medical equipment/maintained contingency stock supplies/implemented Linen tracking system with EMS crews

  • Oversaw inter-office & USPS mail processing & distribution within health service market region facilities

  • Established & maintained inventory control accountability processes; Managed daily supply PAR levels in all patient storage areas; Built seamless support with supply vendors ensuring supplies were uninterrupted and vendor payments were in accordance with SLA; Orchestrated Quarterly Customer Support Town Hall meetings; Passed all Sterile Durable Medical Equipment inspections & staff certification training; Reviewed, updated & initiated Contracts & RFP increasing value added & cost savings with key vendors.

KINETIC CONCEPTS, INC., Norcross, GA 2006 - 2007
Service Operations Manager

  • 15 major hospitals & 30 off-site clinical facilities in Metro Atlanta supported; 14 – staff and 12 fleet vehicles managed

  • 32% increase in productivity; 20% reduction in overtime through effective time management & deliverables

  • 30% reduction in number of service calls due to equipment failure/well implemented Quality Control measures

  • 25% increase in Customer Satisfaction / established and maintained internal & external business partnerships / Implemented Customer feedback surveys

THE HOME DEPOT, Atlanta, GA 2004 - 2006
Information Technology Support Warehouse Manager

  • $20M inventory managed/supporting entire THD enterprise

  • $15M in corporate projects managed / reduced cost by launching all phases within our facility

  • 2,000+ stores supported by IT warehouse with 170+ new store openings per year

  • $200,000 savings in LTL & FTL carrier cost; Coordinated FTL/Container transport/Custom clearances

  • $100,000 savings in small package shipments thru DHL & UPS/Drop ship operations

  • $60,000 savings in reverse logistics cost/implemented economical return method utilizing competitive pricing

  • 99% inventory accuracy with less than 1% shrinkage/property accountability

  • 0% lost time due to accidents/safety first safety always

GEORGIA-PACIFIC, Atlanta, GA 2003 - 2003
Category Management Specialist-Dixie Foodservice

  • Developed product pricing, coordinated with production planning and distribution in support of sales team calling on fast foodservice companies.

  • Led team reformulating product driving out cost in order to stay competitive by eliminating non-differentiating costs, achieving initial savings of $536,000 within 1st month of implementation.

Global Logistics Operations and Plans Officer Fort McPherson, GA, Aug 1999 - Jan 2003

  • Orchestrated new logistics operations plans; Designed improvement projects enhancing global logistics capability; Instituted & implemented lines open lines of communication between service branches increasing operational efficiencies, collaboration & productivity & reducing costs. Developed & stood-up supply chain operations infra-structure network for austere environments in Europe, Southwest Asia and Africa; Partnered with foreign & US service branches by devising best practices & product sourcing methods leading to increased customer satisfaction, reducing operating cost by $50M. Lead operations in Sea, Land/Rail/Truck & Air transportation including Customs clearance.

  • Division Equipment Manager, Seoul, Korea, 1998-1999: Effectively & efficiently managed equipment/supplies valued at $500M. Redistributed excess equipment worldwide saving in excess of $125M.

  • Chief Logistics Officer, Fayetteville, NC, 1994-1998: Reduced excess & cut cost by 40% saving $150M in equipment.

  • Parts and Supply Manager, Clarksville, TN, 1991-1994: Managed 10,000 lines aviation parts warehouse valued at $300M supporting maintenance of $650M aircraft fleet. Led construction of new 100,000 sq. ft. facility; developed Warehouse Management System; Achieved equipment operational readiness rate of 95%, above 88% corporate standard.

  • Logistics Manager, Pirmasens / Hanau / Frankfurt, Germany, 1986-1991: Directed 185 employees operating parts redistribution facility managing in excess of 30,000 lines with cost savings over $250M to the US Army.

  • Manager/Supervisor-Training, Junction City, KS, 1983-1986: Developed training plan & instructed 3,000+ college students; wrote training manual, adopted companywide; instituted leadership development program for direct reports.


  • MBA – Strayer University, Greensboro, NC

  • Executive Staff and Management Certification, Ft. Leavenworth, KS

  • Bachelor of Science, Morgan State University, Baltimore, MD

  • Certified Coach Practitioner (CCP)

  • APICS Certified Supply Chain Professional (CSCP) Candidate

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