Supply Chain Analysis for Rural Sanitation Products and Services in Lao pdr


Appendix 2: Material Suppliers Questionnaire



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Appendix 2: Material Suppliers Questionnaire


Interview Number: Data Entry Completed

SSSC – Field Work Interviews

Questionnaire – Suppliers

Date:



Time:




Province:



District:




Village:




Location/Venue:




Distance (km) from center of district




Interviewer:



Interviewee:



Contact info:



Organization:



Title/rank:



Directions:

Explain the project (see background sheet).

Highlight the target districts within the province.

Clarify whether each answer applies only to the target districts, or more generally.

Supervisor sign:

Section 1 – Background information

Q.

Questions

Response

Data entry

1

What is your position in the business?

[SELECT ONLY 1]



If “Hired” skip to Q.6

Owner (with staff)




Self Employed




Hired




Other (specify)




2

How many years have you been in this business?







3

How large is the business? (# staff)




Male

Female




Permanent







3.1

Semi-permanent







3.2

Occasional







3.3

Total







3.4

4

If you are the owner or self employed, where did you get the capital to start the business?

[SELECT ALL APPLY]

(% if possible)


Saved money

4.1

Loan from bank

4.2

Loan from family/friends

4.3

Loan from other source

4.4

Village development fund

4.5

Support from donor funded project

4.6

Other (specify)


4.7

5

How much of your business is latrine-related?

(Approximate %)









6

Do you have other business activities?

(if NO skip to Q.7)


Yes

No


6.1

If yes, what are they?




6.2

7

Is your business registered?

Yes

No


7.1

Why/Why not?




7.2

8

Who manages your finances?

(self, wife, manager, etc)









9

Do you have/have you ever done any of these types of plans? If yes, can you please give us the details?

[SELECT ALL APPLY]



Business plan

Yes


No

9.1.A

Details:


9.1.B

Marketing plan

Yes


No

9.2.A

Details:


9.2.B

Financial plan

Yes


No

9.3.A

Details:


9.3.B

10

Have you ever participated in any type of business training before?

(if NO skip to Q.11)


Yes

No


10.1

If yes, can you please give us details? (book keeping, marketing, etc)




10.2






Section 2 – Product information/materials

Q.

Questions

Response

Code

Skip

11

Who are your main/key suppliers for the following materials?

(please list company’s names, as many as possible)



A1

A2

W1



W2


11.1

Sand



11.2

Gravel


11.3

Cement



11.4

Steel



11.5

PVC pipe



11.6

'Red earth' blocks


11.7

Zinc sheet


11.8

Grass/thatch


11.9

Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)


11.91

Flooring of the toilet (tiles, slabs...etc.)

11.92

12

Where do they come from (China, Thailand, Vietnam, local etc)?

(for local, specify where)



A1

A2

W1



W2


12.1

Sand


12.2

Gravel


12.3

Cement


12.4

Steel


12.5

PVC pipe


12.6

'Red earth' blocks


12.7

Zinc for the roof


12.8

Grass for the roof


12.9

Doors (plastic sets, wooden sets, bamboo or other waste materials used...etc.)


12.91

Flooring of the toilet (tiles, concrete slab...etc.)


12.92

13

Do your suppliers compete with each other to sell you their products?

(if NO skip to Q.14)


Yes

No


13.1

If yes, how?




13.2

14

Is there quality difference in the different suppliers of materials?

(if NO skip to Q.15)


Yes

No


14.1

Can you explain why?





14.2

15

What kind of pans/bowls do people most commonly buy? (picture)

A1

15.1

A2

15.2

W1

15.3

W2

15.4

16

For the following pans/bowls please show the quantities sold last year and this year




2013

2014




A1







16.1

A2







16.2

W1







16.3

W2







16.4

17

Are you selling more pans this year than last year?

Yes

No





18

Than 3 years ago?

Yes

No





19

What are the main factors affecting households’ decisions in terms of the type of latrine they want to have?

[SELECT ALL APPLY]



Cost of materials

19.1

Quality of materials

19.2

Materials that match the house

19.3

Materials that will last the longest

19.4

Physical accessibility of materials

19.5

Other (specify)


19.6

20

What do you think is the main reason for households to build a latrine?

[SELECT ALL APPLY]



Emulate others

20.1

Regulations

20.2

Healthcare

20.3

Convenience/comfort

20.4

Education program

20.5

Other family members influence

20.6

Sales promotions

20.7

Other (specify)


20.8

21

Is there any seasonality to your sales?

[SELECT ONLY 1]



No seasonality




Dry season




Wet season




22

How much do you pay to buy the following materials (specify quantity, quality and price)

Item

Brand

Quantity

Price




Sand (metric ton)










22.1

Gravel (metric ton)










22.2

Cement (sack, kg, or metric ton)










22.3

Steel (different lengths)










22.4

PVC pipe (different sizes)










22.5

'Red earth' blocks










22.6

Zinc sheet for the roof (different sizes)










22.7

Grass for the roof (different sizes)










22.8

Doors










22.9

Flooring of the toilet










22.91

Pan A1










22.92

Pan A2










22.93

Bowl W1










22.94

Bowl W2










22.95






Section 2b – Only for importers

Q.

Questions

Response

Data entry

23

If you have to import materials from outside of Laos what do you do? What procedures do you have to go through?







24

Do you do the paperwork for importing? Or does your supplier?







25


Can you please specify the amount or % of tax (import duty and customs fees) you actually pay for each of the following goods?

Item

Import

Custom

Other




Latrines pans










25.1

Sand (metric ton)










25.2

Gravel (metric ton)










25.3

Cement (sack, kg, or metric ton)










25.4

Steel (different lengths)










25.5

PVC pipe (different sizes)










25.6

Concrete blocks










25.7

'Red earth' blocks










25.8

Zinc sheet for the roof (different sizes)










25.9

Grass for the roof (different sizes)










25.91

Doors










25.92

Flooring of the toilet










25.93

26

Have you ever paid informal fees for importing?

Yes

No














27

Is the import and custom fee a challenge for your business?

Yes

No



















Section 3 – Pricing information

Q.

Questions

Response

Data entry

28

What is the trend of construction material prices for the past year?

[SELECT ONLY 1]



No material price increased

28.1

Some material prices increased


All material prices increased


Which item?





28.2

By what %?





28.3

29

How have your prices changed in the past year?

[SELECT ONLY 1]



Increased

29.1

Remained the same

Decreased

Which item?





29.2

By what %?





29.3

30

Do customers negotiate the price of your products? And on what products mostly?

(if NO skip to Q.32)


Yes

No





31

What do they negotiate about?

[SELECT ALL APPLY]



Cheaper price

31.1

Discounts for bulk orders

31.2

Free delivery

31.3

Other (specify)


31.4

32

What do you prefer in terms of payment?

[SELECT ALL APPLY]



Cash up front

32.1

Cash over time (step by step). How many payments, over how long?

32.2

Goods (barter) up front

32.3

Goods (barter) over time

32.4

33

What do your customers usually prefer?

[SELECT ALL APPLY]



Cash up front

33.1

Cash over time (step by step). How many payments, over how long?

33.2

Goods (barter) up front

33.3

Goods (barter) over time

33.4



34

What is the price that you sell each of these items?

Item

Brand

Quantity

Price




Pan A1










34.1A

34.1B


34.1C

Pan A2










34.2A

34.2B


34.2C

Bowl W1










34.3A

34.3B


34.3C

Bowl W2










34.4A

34.4B


34.4C

Sand (metric ton)










34.5A

34.5B


34.5C

Gravel (metric ton)










34.6A

34.6B


34.6C

Cement (sack, kg, or metric ton)










34.7A

34.7B


34.7C

Steel (different lengths)










34.8A

34.8B


34.8C

PVC pipe (different sizes)










34.9A

34.9B


34.9C

'Red earth' blocks










34.91A

34.91B


34.91C

Zinc sheet for the roof (different sizes)










34.92A

34.92B


34.92C

Grass/thatch for the roof (different sizes)










34.93A

34.93B


34.93C

Doors










34.94A

34.94B


34.94C

Flooring of the toilet










34.95A

34.95B


34.95C




Section 4 – Customer base

Q.

Questions

Response

Data entry

35

Who are the main customers buying latrine-related products?
[SELECT ALL APPLY]

(% if possible)



Households

35.1

Wholesalers

35.2

Retailers

35.3

Construction company

35.4

Local NGO/government projects

35.5

Other(specify)



35.6

36

Do your customers have quality preferences?
[SELECT ALL APPLY]


Brand

36.1

Durability

36.2

Color

36.3

Strength

36.4

Other (specify)



36.5

37

What type of latrines do customers want?
(Latrine Size, wet/dry, offset, pan type, type of superstructure)








38

Do customers know what materials they need?
(if NO skip to Q.39)


Yes

No


38.1

If yes, where do they get this information?




38.2

Do they seek your advice?




38.3

39

Approximately how many customers of latrine products did you have in the last year?








40

How many villages are you covering?

Please name them.






40.1

How many districts?

Please name them






40.2

41

Are all your customers nearby? (Same village? District?)




41.1

What is the name of the furthest village? How far (km)?





41.2

42

Have you been involved in an NGO/government program in the last 2 years?

(if NO skip to Q.43)



Yes

No


42.1

If yes, which organization? Where?





42.2

If yes, what was your involvement?

(I.e. what did you supply?)






42.3

43

When you are supplying products for a latrine – why is this customer buying it?

[SELECT ALL APPLY]

(% if possible)


Part of building a new house

43.1

First latrine for house that had no latrine at all

43.2

Rebuilding collapsed latrine

43.3

Full latrine pit

43.4

Vulnerable groups or poor households supported by government of NGO project

43.5

Other (specify)



43.6

44

How do you market your business?








45

Do your suppliers give you marketing materials to promote their products?


Yes

No







46

Do you do any promotion or marketing of latrines?


Yes

No





47

How do customers obtain information about products/services you provide?












Section 5 – Transportation

Q.

Questions

Response

Data entry

48

49


Who provides transportation for your inputs?
How much does the transportation cost?
How many km?



Item

Who provides transportation

Price of transportation

Km




Pan A1










48.1A

48.1B


48.1C


Pan A2










48.2A

48.2B


48.2C

Bowl W1










48.3A

48.3B


48.3C

Bowl W2










48.4A

48.4B


48.4C

Sand










48.5A

48.5B


48.5C

Gravel










48.6A

48.6B


48.6C

Cement










48.7A

48.7B


48.7C

Steel










48.8A

48.8B


48.8C

PVC pipe










48.9A

48.9B


48.9C

'Red earth' blocks










48.91A

48.91B


48.91C

Zinc sheet for the roof










48.92A

48.92B


48.92C

Grass/thatch for the roof










48.93A

48.93B


48.94C

Doors










48.95A

48.95B


48.95C

Flooring










48.96A

48.96B


48.96C

50

Do you deliver to your customers?







51

How much does it cost? (please specify price by weight, items and km)


Item (specify quantity/weight)

Price

KM




Pan A1







51.1

Pan A2







51.2

Bowl W1







52.3

Bowl W2







51.4

Sand







51.5

Gravel







51.6

Cement







51.7

Steel







51.8

PVC pipe







51.9

'Red earth' blocks







51.9

Zinc sheet for the roof







51.91

Grass/thatch for the roof







51.92

Doors







51.93

Flooring







51.94






Section 6 – Business Network

Q.

Questions

Response

Data entry

52

Do you have regular suppliers for your products?

Which products in particular?



(if NO skip to Q.54)


Yes

No





53

If yes, why?
[SELECT ALL APPLY]

Cheaper price/item

53.1

Discount for bulk purchases

53.2

Credit

53.3

Relationship (you have always purchased from them

53.4

Selling on consignment (agreement to pay after goods are sold)

53.5

There is only one supplier

53.6

54

If they provide you credit, please specify the credit conditions

Interest rate

54.1

Duration

54.2

Other requirements (collateral, guarantee)



54.3

55

Do you borrow from other sources?

[SELECT ALL APPLY]




Money lender

Yes


No


55.1

Bank (specify)

Yes


No


55.2

MFI (specify)

Yes


No


55.3

56

What was this loan for?







57

Please specify the credit conditions

Interest rate:

57.1

Duration:

57.2

Other requirements (guarantee, collateral , etc)



57.3

58

Do you provide credit to your customers?

(if NO skip to Q.60)

Yes

No





59

Please specify the credit conditions

Interest rate

59.1

Duration

59.2

Other requirements (collateral, guarantee)

59.3

60

Who are your main competitors in supplying latrine products?

Where are they?









61

Do you have any agreement with your competitors (e.g. deciding together price etc)

(if YES skip to Q.62)

Yes

No


61.1

If No, why not?




61.2

62

If yes, what are the agreements?








63

Have you ever paid any commission to middleman in order to find new customer?

(if NO skip to Q.65)

Yes

No





64

If yes, how much?





64.1

What are the conditions?





64.2

65

Do you have sales agents?

(if NO skip to Q.67)

Yes

No





66

If yes, how do you pay them? (Salary? Commission?).




66.1

How much?





66.2

Can you please specify details?





66.3






Section 7- SWOT

Q.

Questions

Response

Data entry

67

Strengths: Why do customers choose you over your competitors?

(Don’t limit discussion to those listed here.)

[SELECT ALL APPLY]


Price (I have cheaper prices than my competitors)
Please specify why:



67.1

Quality (I have better products than my competitors)
Please specify why:



67.2

Reliability (I always have all the materials they need)
Please specify why:



67.3

Location
Please specify why:



67.4

Delivery
Please specify why:



67.5

Bulk discounts
Please specify why:



67.6

Other service
Please specify why:



67.7

Connections
Please specify why:



67.8

Other (specify)



67.9

68

Weaknesses: What are the main constraints to your business?

[SELECT ALL APPLY]




Access to finance
Please specify why:



68.1

Cost of inputs
Please specify why:



68.2

Availability of labour
Please specify why:



68.3

Availability of material
Please specify why:



68.4

Bad roads
Please specify why:



68.5

Corruption
Please specify why:



68.6

Government fees/regulations
Please specify why:



68.7

Insufficient demand
Please specify why:



68.8

Customer not paying
Please specify why:



68.9

Staff
Please specify why:



68.91

Training of staff
Please specify why:



68.92

Other (specify)



68.93

69

Weaknesses: what are the problems related to supply of materials?

[SELECT ALL APPLY]




Inconsistent availability
Please specify why:


69.1

Changing prices
Please specify why:



69.2

Exchange rate
Please specify why:



69.3

Financing the purchase of inputs
Please specify why:



69.4

Transportation problems
Please specify why:



69.5

Long distances travelled
Please specify why:



69.6

70

Opportunities: What can you do to grow your latrine-related business?

[SELECT ALL APPLY]




Providing information to customers on sanitation
Please specify why:



70.1

Providing information to customers on latrine options
Please specify why:



70.2









Improve the quality of products
Please specify why:


70.3

Lower cost of product
Please specify why:



70.4

Advertisements
Please specify why:



70.5

Other (specify)



70.6

71

Opportunities: what do you need to expand your business?







72

Threats: What can change

in the future that will negatively affect your business?














Section 8 – Business opportunity

Q.

Questions

Response

Data entry

73

Would you try to sell more materials for latrines if it was more profitable?







74

Would you be prepared to sell more latrine products/services if the margin (unit profit) was lower but volumes were a lot higher?

(if NO skip to Q.76)


Yes

No





75

If yes, would this include selling to remote or poor communities?







76

In what ways does government help your business?








77

If what ways does government limit your business?








78

How could the government help your business grow?








79

How could the government improve sanitation coverage in rural areas?







80

What opportunities do you have to improve your skills and knowledge?












81

Special observations













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