Version number: Version 4 Main author

17/02/2012

1Terms and abbreviations 4

2Introduction 5

2.1Purpose of Document 5

2.2Structure of Document 5

2.3HeERO Contractual References 5

3National pilot structure 7

3.1Croatia 7

3.1.1Short description 7

3.1.2Involved parties 7

3.2Czech Republic 10

3.2.1Short description 10

3.2.2Involved parties 12

3.3Finland 12

3.3.1Short description 12

3.3.2Involved parties 17

3.4Germany 18

3.4.1Short description 18

3.4.2Involved parties 29

3.5Greece 30

3.5.1Short description 30

3.5.2Involved parties 31

3.6Italy 32

3.6.1Short description 32

3.6.2Involved parties 33

3.7Romania 33

3.7.1Short description 33

3.7.2Involved parties 37

3.8Netherlands 38

3.8.1Involved parties 38

3.9Sweden 39

3.9.1Short description 39

3.9.2Involved parties 39

4Case file data 39

4.1Croatia 39

4.2Czech Republic 40

4.3Finland 40

4.4Germany 41

4.5Greece 41

4.6Italy 42

4.7Netherlands 42

4.8Romania 43

4.9Sweden 44

5General workflow 44

5.1Croatia 44

5.1.1Laboratory eCall T&V 46

5.1.2eCall communication T&V 46

5.1.3SOP testing and verification 47

5.1.4Position estimation for eCall T&V 48

5.2Czech Republic 49

5.2.1eCall reception and visualisation 49

5.2.2Event form opening 50

5.2.3Proposal of data interpretation 50

5.2.4Process automation 50

5.2.5GIS visualisation 51

5.2.6Manual classification 51

5.2.7Event position determination 51

5.2.8Regionalisation 51

5.2.9Additional information 51

5.2.10Event saving and dispatch 51

5.2.11Request SEND MSD 51

5.2.12PSAP Call back 52

5.3Finland 55

5.4Germany 56

5.5Greece 58

5.6Italy 60

5.7Netherlands 60

5.8Romania 62

5.8.1eCall reception and visualisation 62

5.8.2Event form opening (case folder) 62

5.8.3Collecting supplementary data 63

5.8.4Transfer the eCall to agencies 63

5.8.5Request SEND MSD 63

5.8.6PSAP Call-back 63

5.9Sweden 64

6Operation timetable 64

6.1Croatia 64

6.2Czech Republic 65

6.3Finland 66

6.4Germany 67

6.5Greece 67

6.6Italy 68

6.7Netherlands 69

6.8Romania 70

6.9Sweden 70

7Annex 1 71

7.2Croatia 73

7.3Czech Republic 74

7.4Finland 76

7.5Germany 77

7.6Greece 79

7.7Italy 80

7.8Netherlands 82

7.9Romania 84

7.10Sweden 86

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