Wrtp/big step · 3841 W. Wisconsin Ave., Milwaukee, wi 53208

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WRTP/BIG STEP · 3841 W. Wisconsin Ave., Milwaukee, WI 53208
Office: (414) 342-9787 · Fax: (414) 342-3546 · Website: www.wrtp.org

Job Announcement: Center of Excellence Operations Coordinator


Pay Range: $18-$22/hour

Hours: Full time, 40 hours/week

Position Description: Non-Exempt, Union Represented position

About Us: Wisconsin Regional Training Partnership (WRTP)/Building Industry Group Skilled Trade Employment Program (BIG STEP) is an Industry Led, Worker Centered and Community Focused nonprofit, with an annual budget of $4M, dedicated to family supporting jobs. We are based in the Milwaukee, Wisconsin area, with offices in Madison and Minnesota. WRTP/BIG STEP is widely recognized as a national model and is industry recognized as a valuable workforce development tool.

As a workforce intermediary, we work with organized labor and employers in manufacturing and construction to keep businesses competitive, preserve family supporting jobs, connect job seekers to those good jobs, help workers build skills to advance in their careers, and improve business productivity.

WRTP/BIG STEP is unique because we start with the jobs. We work directly with employers and unions to develop training programs that meet the specific and timely needs of the manufacturing and construction sectors. WRTP/BIG STEP is a clearinghouse for the assessment, preparation, and placement of job-ready candidates for careers in manufacturing, construction, and emerging sectors of the economy.
WRTP/BIG STEP offers services to employers and unions as well as community residents looking for careers in manufacturing and construction. Our services for community residents include apprenticeship preparation tutoring, training certificate courses in a variety of manufacturing and construction disciplines, referral services, and industry recognized certifications. We serve as the finishing point before employment.


Position Summary: Under the direction of the Director of Administration and working closely with program staff and part time operations staff, CENTER OF EXCELLENCE OPERATIONS COORDINATOR is responsible for coordination and communication of activities related to Center of Excellence participant flow and front desk operations.

Essential Duties and Responsibilities:

  • Coordinate with program staff related to General Information Sessions, BIG STEP Orientations and other recruitment and outreach efforts.

  • Greeting and directing clients and guests in a professional and consistent manner.

  • Understand and communicate programs, enrollment and eligibility process.

  • Assisting with program client intake, orientation sessions and client follow up as assigned.

  • Accurate Data Entry into the ETO database, Excel spreadsheet and the use of MS Word.

  • Compiling spreadsheets for tracking and reporting.

  • Assisting with special projects as assigned.

  • Maintaining and coordinating the ordering of an adequate office supply stock.

  • Oversee Enrollment Solutions Operations through participation in commercial, state, and/or federal programs (TSA Precheck, TWIC, HAZMAT – additional information can be at https://universalenroll.dhs.gov/).

  • Perform clerical and office functions such as, but not limited to answering multiple phones and directing a wide variety of callers in an accurate and professional manner. General oversight of part time Front Desk staff, interns, and operations staff, including front desk scheduling and time sheet records.

  • Coordination and scheduling of meetings and the building schedule. Maintain confidentiality of all agency files/records, business lists, and contractual agreements.

  • Represent WRTP and BIG STEP, members, and partners in a professional manner at all times.

Other duties:

  • Other duties as appropriate.

  • This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required.  It does not represent a contract of employment.  WRTP/BIG STEP reserves the right to change the job description and/or posting.


  • Must be able to pass federal background check, drug test, credit check, and reference/employment verification.

  • Must be at least eighteen (18) years old.

  • Must be a U.S. Citizen without dual citizenship.

  • Workforce Development Program Experience preferred.

  • Minimum of High School diploma or equivalent required, Associates or Bachelors degree preferred.

  • 1-3 years prior customer service and/or office management experience preferred.

  • Strong oral and written communication required including must have strong telephone and in-person communication skills and ability to maintain a professional manner at all times.

  • Organizational skills and ability to multi task is required.

  • Experience using multiple line telephone lines to direct a variety of callers accurately and to take accurate messages required.

  • Solid knowledge of MS Word for Windows, Excel, Outlook, and experience using a database required.

  • Ability to articulate program material/information to a wide variety of internal and external audiences.

  • Ability to create legibly written and accurately maintained program folders for participants including collecting personal data.

  • Flexible scheduling: Most work will be scheduled from 8:00 am to 5:00 pm with availability to work occasional evenings and weekends.

  • Bilingual (Spanish) is a plus.

  • This position requires the ability to regularly sit and write at a computer, stand and lift less than 20 pounds to stock office supplies, frequently move from room to room to accommodate guests, use a telephone and use a computer equipment to generate input and output and transmit data.

WRTP/BIG STEP is an equal opportunity/ADA employer. All federal, state and local and other fair employment standards including EEO and ADA requirements in race, gender, gender identification, religion, national origin, disability, political affiliation, and veteran status, veterans or disabled veterans status as found in 41CFR 60-1.4, 60-250.4 and 60-741.4 are herein incorporated by reference. Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990.

Reviews of resumes will begin immediately and continue until filled

No phone calls please. To apply, please send Cover Letter, Resume and Employment Application http://www.wrtp.org/wp-content/uploads/2015/09/WRTP-EMPLOYMENT-APPLICATION.docx to:

Selection Committee

Attn: Operations Coordinator


3841 W. Wisconsin Ave.

Milwaukee, WI 53208


Posted 10/1/15 Page of

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