1. 01C-how to Answer the Telephone Properly
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Key Tips to Answer the Phone Properly Example
Answer the Telephone Properly
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, and read the article about how to answer the phone properly.
When answering a phone call
, it is important to remember that someone has taken the time to call you.
Before you hang up
, ensure that you have completed everything that you can,
and it may be nice to ask
, “Is there anything else I can help you with?”
to Answer the Phone Properly
Answer the ___________ before the ___________ ring
Ex. Ring, Ring, Hello
Be ___________ and ___________
Identify ___________ and the ___________
Speak ___________ and ___________ words
___________ all calls within ___________
Use an ___________ machine to answer calls when you can ___________
Take phone messages ___________ and ___________.
Don’t use ___________ or ___________.
Don’t use a ___________ phone unless ___________ necessary.
Do not put a caller on ___________ without asking them ___________. Provide callers on hold with progress reports every ___________ to ___________ seconds.
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