Accounting technicians scheme west africa
CHAPTER FOUR ORGANIC BUSINESS FUNCTIONS
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| CHAPTER FOUR ORGANIC BUSINESS FUNCTIONS This chapter is divided into four sections. Section A covers human resources management defining human resources management, meaning of human resources management, components of human resources management, functions of human resources management, human resources planning and its processes, recruitment, selection and placement, job analysis, job design and job specification, training and development, performance appraisal, methods and the criteria for effective performance appraisal, wage and salary administration, components of wage and salary, objectives of wage and salary administration, principles of wage and salary administration, components of wage and salary administration, employee discipline meaning and its features, objectives of discipline and causes of indiscipline in an organisation, industrial and labour relations, collective bargaining, grievance and dispute settlement procedures in an organisation. Section B covers production function defining production, objectives of production, defining production management, factors to consider in plant location, functions of production management, plant layout, objectives of plant layout, principles of plant layout, factors that can influence plant layout, and production systems and their features. Section C covers marketing function defining marketing, evolution of marketing management, functions of marketing, marketing segmentation, marketing mix using the 4Ps of marketing, and extended 7Ps of marketing. Section D covers finance and accounting functions meaning of finance, meaning of financial markets, money market, capital market, role of participants in the money market, capital market, functions of money and capital markets, purpose and importance of accounting function, and structure of an accounting department in atypical organisation. CHAPTER FIVE MANAGING OF WORK RELATIONSHIPS This chapter is divided into nine sections. Section A covers motivation defining motivation, types of motivation, factors affecting motivation, motivation theories, and techniques for motivating employees. Section B covers leadership defining leadership, functions of a leader, leadership styles, qualities of an effective leader, and types of leaders. Section C covers groups defining groups, type of groups, defining teams, comparing groups with teams, and process of group development. Section D covers conflict management defining conflict management, types, development and sources of conflict, and conflict outcomes and conflict management. Section E covers workplace attitude defining attitude, defining workplace attitude- job satisfaction and job commitment, and features of work attitude that assures good performance. Section G covers communication defining communication, communication process, types of communication and patterns and forms of organisational communication, functions of communication, principles of effective communication, and barriers to effective communication and how to overcome the barriers. Section H covers emotional intelligence defining emotional intelligence, five major features or elements of emotional intelligence, and importance of emotional intelligence in employees performance and career development. Section I covers management of change defining management of change, nature and meaning of organisational x change, forces of organizational change, reasons for resistance to change, and how to reduce resistance to change. Download 3.37 Mb. Share with your friends:
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