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Taylor’s principles hinged on the following (a) Replacing rules of thumb with principles of science so that the best method for performing each task could be determined. The scientific selection of workers so that each worker would be given responsibility for task or job for which he or she is most suited. b) Divide responsibility for managing and for working and devise scientific education and training programmes. c) Ensuring cooperation between workers and managers to provide work environment that reinforces optimal work results in a scientific manner. d) Providing incentives to workers using the piece rate system.
2.14.2 Frank Gilbreth and Lillian Gilbreth: Frank and Lillian Gilbreth were noted pioneers of Time and Motion study. This couple developed the classifications of motions used to complete
the job and they called them ‘‘THEBLIGS,’’ the Gilbreth name spelt backwards. Working individually and together, the Gilbreths developed numerous techniques and strategies for eliminating inefficiency. The Gilbreths often filmed a worker performing a particular task and then
separated the task actions, frame by frame, into their component movements. Their aims were to (1) breakup into each of its component actions and analyze every individual action necessary
to perform a particular task, (2) find better ways to perform each component action, and (3) reorganize each of the component actions so that the action as a whole could be performed more efficiently—at less cost of time and effort. Their goal was to maximize the efficiency with which each individual task was performed so that gains across tasks would add up to enormous savings of time and effort. Following Frank’s untimely death in 1924 (he was in his mid-50s), Lillian continued their work for almost 50 years until her death in 1972.
During this time, Lillian’s work emphasized concern for the worker, and she showed how scientific management should foster rather than stifle employees. Because
of her many achievements, Lillian Gilbreth became known as the First Lady of Management. By combining
time and motion study and psychology, the Gilbreths contributed greatly to research
in the areas of fatigue, boredom, and morale.
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