Accounting technicians scheme west africa

Caselet: Stores Department of MTC Company Ltd

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Required: Advise Mr. Ajayi on what is lacking in the department and what steps should betaken to address the problem A.13 Training and Development
A.13.1 The Training and Development Process Training and development process is made up of five steps ab Training Needs Analysis

Caselet: Stores Department of MTC Company Ltd.
Amen Ajayi has just been appointed head of the stores department of MTC Company Ltd. The department hasten employees with a mix of qualifications in purchasing, accounting, management, secretarial studies etc. He discovered that the employees have no clear job descriptions/work schedules, thus they keep asking him for instructions on what to do. Occasionally, arguments arose between the employees on who is to do what. Most of the staff have no idea of their relationship with each other, opportunities for advancement on the job, how their salaries were determined and the skills they require to do their jobs.
Required:
Advise Mr. Ajayi on what is lacking in the department and what steps should betaken to address the problem
A.13 Training and Development

Training has been defined as the planned and systematic modification of behaviour through learning events, programmes and instruction which enable individuals to achieve the level of knowledge, skills and competence to carryout their work effectively (Armstrong, 2009). The author also defines development as the growth or realization of a person’s ability and potential through the provision of learning and educational experiences. Training generally focuses on providing knowledge, skills and attitudes required immediately by the individual to carryout his/her job. Development focuses on the future – assisting the individual to grow on the job and prepare him/her fora career and increased responsibility. Training and development involves a) Identifying an organisations training and development needs. b) Designing appropriate training programmes that will fill the identified knowledge, skills and attitude gap. c) Running training programmes. d) Evaluating the impact of training on the employees performance and the organisation. e) Preparing employees for careers in the organisation.
A.13.1 The Training and Development Process

Training and development process is made up of five steps ab Training Needs Analysis Training needs are differences between employee’s current or potential performance and expected performance which can be remedied by appropriate training. Training Needs Analysis is made up of two components Assessment of Organisation Needs and Identification of Individual Needs. Stages of training need analysis include data collection, interpretation, recommendation

203 and action plan. Data collection involves gathering of data on current and desired knowledge and skills level. This could be done through design and distribution of questionnaires, extraction of relevant information from performance appraisal reports, job analysis, job description, job specification etc. From these data, knowledge and skills gap are identified and recommendations made on how they can be filled. b)

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