Air Travel Consumer Report

Table 4

BY INCIDENT DATE

U.S. AIRLINES* ALPHABETICAL	COMPS RECD IN SEP.	INCI-DENTS IN SEP.	PERCENT		INCI-DENTS IN AUG.	PERCENT		INCI-DENTS IN ALL PRIOR MONTHS	PERCENT		UN-KNOWN INCI-DENT DATE	PERCENT
AIRTRAN AIRWAYS	16	8	50.0		3	18.8		2	12.5		3	18.8
ALASKA AIRLINES	5	1	20.0		0	0.0		3	60.0		1	20.0
ALLEGIANT AIR	5	0	0.0		1	20.0		2	40.0		2	40.0
AMERICAN AIRLINES	103	28	27.2		31	30.1		39	37.9		5	4.9
AMERICAN EAGLE AIRLINES	19	9	47.4		3	15.8		4	21.1		3	15.8
ATLANTIC SOUTHEAST AIRLINES	9	6	66.7		1	11.1		0	0.0		2	22.2
CHAUTAUQUA AIRLINES	7	0	0.0		3	42.9		4	57.1		0	0.0
COLGAN AIR	6	3	50.0		1	16.7		2	33.3		0	0.0
COMAIR	8	3	37.5		2	25.0		2	25.0		1	12.5
CONTINENTAL AIRLINES	79	23	29.1		33	41.8		19	24.1		4	5.1
DELTA AIR LINES	97	36	37.1		23	23.7		31	32.0		7	7.2
EXPRESSJET AIRLINES	13	7	53.8		3	23.1		2	15.4		1	7.7
FRONTIER AIRLINES	5	3	60.0		0	0.0		1	20.0		1	20.0
HAWAIIAN AIRLINES	5	2	40.0		2	40.0		0	0.0		1	20.0
JETBLUE AIRWAYS	23	6	26.1		11	47.8		5	21.7		1	4.3
MESA AIRLINES	9	2	22.2		2	22.2		4	44.4		1	11.1
PIEDMONT AIRLINES	12	4	33.3		2	16.7		4	33.3		2	16.7
PINNACLE AIRLINES	6	4	66.7		1	16.7		1	16.7		0	0.0
PSA AIRLINES	8	5	62.5		2	25.0		1	12.5		0	0.0
REPUBLIC AIRLINES	9	4	44.4		3	33.3		1	11.1		1	11.1
SKYWEST AIRLINES	11	3	27.3		6	54.5		2	18.2		0	0.0
SOUTHWEST AIRLINES	33	18	54.5		5	15.2		8	24.2		2	6.1
SPIRIT AIRLINES	61	23	37.7		9	14.8		18	29.5		11	18.0
UNITED AIRLINES	98	37	37.8		17	17.3		33	33.7		11	11.2
UNITED EXPRESS	7	4	57.1		2	28.6		1	14.3		0	0.0
US AIRWAYS	90	44	48.9		20	22.2		23	25.6		3	3.3
VISION AIRLINES	7	3	42.9		3	42.9		1	14.3		0	0.0
OTHER U.S. AIRLINES	41	17	41.5		10	24.4		8	19.5		6	14.6
TOTALS	792	303	38.3		199	25.1		221	27.9		69	8.7
PREVIOUS YEAR'S TOTALS	619	219	35.4		130	21.0		202	32.6		68	11.0

Table 5

BY COMPLAINT CATEGORY^**