Air Travel Consumer Report

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TABLE 4 (YTD)

COMPANIES* OTHER THAN U.S. AIRLINES

BY COMPLAINT CATEGORY
JANUARY – SEPTEMBER 2011

	FLIGHT PROBLEMS	OVER-SALES	RES/TKTG/BOARDING	FARES	REFUNDS	BAGGAGE	CUSTOMER SERVICE	DISAB-ILITY	ADVERT-ISING	DISCRIM-INATION	ANIMALS	OTHER	TOTAL

FOREIGN AIRLINES
AER LINGUS	8	0	3	0	2	3	2	0	0	0	0	0	18
AEROFLOT	2	0	1	0	1	8	0	1	0	0	0	0	13
AEROMEXICO	10	1	3	1	2	11	3	1	0	0	0	0	32
AIR CANADA	7	0	8	1	3	7	2	2	0	0	0	1	31
AIR CHINA	1	0	3	0	3	2	3	0	0	0	0	0	12
AIR FRANCE	18	7	11	4	9	37	15	6	0	2	0	3	112
AIR INDIA	3	2	1	2	3	3	2	1	1	1	0	0	19
AIR PACIFIC	1	1	2	0	2	4	1	0	0	0	0	1	12
ALITALIA AIRLINES	9	5	11	4	5	19	1	1	1	0	0	0	56
AVIANCA	4	2	5	1	2	4	0	0	0	0	0	0	18
BRITISH AIRWAYS	15	3	12	3	19	32	6	5	1	0	0	7	103
CARIBBEAN AIRLINES	13	1	3	0	0	7	3	1	0	0	0	2	30
CATHAY PACIFIC AIRWAYS	1	0	4	0	2	4	1	3	0	0	0	2	17
COPA	2	1	3	1	2	7	1	2	0	0	0	0	19
EMIRATES AIRLINES	5	3	5	2	6	14	10	2	1	1	0	0	49
ETIHAD AIRWAYS	1	1	3	2	1	1	2	0	0	1	0	1	13
IBERIA AIRLINES	7	3	4	1	5	13	3	0	0	0	0	0	36
JET AIRWAYS	1	1	3	1	2	8	1	0	0	0	0	0	17
KLM	5	2	7	0	4	22	3	3	0	1	1	2	50
LAN AIRLINES	4	2	0	0	2	6	0	0	0	0	0	1	15
LAN CHILE AIRLINES	3	0	1	1	4	4	1	0	0	0	0	0	14
LOT POLISH AIRLINES	8	1	2	1	1	1	1	0	0	0	0	0	15
LUFTHANSA	16	3	22	3	13	28	3	4	0	1	0	1	94
QANTAS AIRWAYS	2	0	1	0	0	3	3	0	0	0	0	1	10
QATAR AIRWAYS	7	1	9	0	3	7	2	0	0	0	0	0	29
ROYAL AIR MAROC	7	1	3	0	2	8	1	1	0	0	0	0	23
ROYAL JORDANIAN AIRLINES	0	2	0	1	0	4	2	2	0	1	0	0	12
SOUTH AFRICAN AIRWAYS	7	1	2	0	2	3	1	0	0	0	0	0	16
TACA INTERNATIONAL AIRLINES	1	2	3	3	0	8	0	1	0	2	0	0	20
TAM	4	2	5	2	1	4	1	0	0	0	0	0	19
TURKISH AIRLINES	6	1	6	3	5	12	2	1	0	0	0	0	36
VIRGIN ATLANTIC AIRWAYS	5	0	8	2	10	5	2	0	0	0	0	0	32
VOLARIS AIRLINES	1	0	8	3	4	1	2	0	0	0	0	0	19
OTHER FOREIGN AIRLINES	40	3	42	7	51	70	24	7	2	6	0	10	262
TOTALS	224	52	204	49	171	370	104	44	6	16	1	32	1,273

* COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED TEN (10) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE INCLUDED UNDER 'OTHER FOREIGN AIRLINES,' 'OTHER TOUR OPERATORS,' ETC.

TABLE 4 (YTD) – Cont.

COMPANIES* OTHER THAN U.S. AIRLINES

BY COMPLAINT CATEGORY

JANUARY – SEPTEMBER 2011

	FLIGHT PROBLEMS	OVER-SALES	RES/TKTG/BOARDING	FARES	REFUNDS	BAGGAGE	CUSTOMER SERVICE	DISAB-ILITY	ADVERT-ISING	DISCRIM-INATION	ANIMALS	OTHER	TOTAL
TRAVEL AGENTS
CHEAPTICKETS.COM	0	0	6	1	4	0	0	0	0	0	0	0	11
CHEAPOAIR.COM	1	0	5	4	7	1	0	0	0	0	0	0	18
EXPEDIA.COM	2	0	15	2	9	0	4	0	1	0	0	0	33
ORBITZ.COM	2	0	12	3	5	0	1	0	2	0	0	0	25
PRICELINE.COM	0	0	12	3	4	0	0	0	1	0	0	0	20
TRAVELOCITY.COM	1	0	5	4	5	0	0	0	1	0	0	0	16
OTHER TRAVEL AGENTS	0	0	4	1	0	0	0	0	1	0	0	0	6
TOTALS	6	0	59	18	34	1	5	0	6	0	0	0	129

TOUR OPERATORS
DIRECT AIR AND TOURS	15	0	17	6	7	0	3	3	2	0	0	0	53
OTHER TOUR OPERATORS	1	0	0	0	1	0	0	0	0	0	0	1	3
TOTALS	16	0	17	6	8	0	3	3	2	0	0	1	56

MISCELLANEOUS
OTHER MISCELLANEOUS	23	4	24	5	21	38	9	2	4	0	0	6	136
TOTALS	23	4	24	5	21	38	9	2	4	0	0	6	136

Directory: documents
documents -> Concept stage
documents -> Concept stage
documents -> The great global switch-off
documents -> Nonprofit grant application
documents -> The Truth about the Rwandan Genocide
documents -> Annual InStructional unit plan
documents -> Chaos equipment included

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