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| Page | 22/25 | | Date | 10.08.2017 | | Size | 3.22 Mb. | | #31127 | | Type | Report |
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Table 4
AIR TRAVEL CONSUMER REPORT
COMPLAINTS AGAINST U.S. AIRLINES
BY INCIDENT DATE
MARCH 2007
-
U.S. AIRLINES*
ALPHABETICAL
|
COMPS RECD
IN
MARCH
|
INCI-DENTS IN
MARCH
|
PERCENT
|
|
INCI-DENTS IN
FEB
|
PERCENT
|
|
INCI-DENTS IN ALL PRIOR MONTHS
|
PERCENT
|
|
UN-KNOWN INCI-DENT DATE
|
PERCENT
|
|
|
|
|
|
|
|
|
|
|
|
|
|
AIR WISCONSIN
|
7
|
6
|
85.7
|
|
1
|
14.3
|
|
0
|
0.0
|
|
0
|
0.0
|
AIRTRAN AIRWAYS
|
11
|
6
|
54.5
|
|
0
|
0.0
|
|
1
|
9.1
|
|
4
|
36.4
|
ALASKA AIRLINES
|
11
|
5
|
45.5
|
|
1
|
9.1
|
|
3
|
27.3
|
|
2
|
18.2
|
ALLEGIANT AIR
|
12
|
6
|
50.0
|
|
0
|
0.0
|
|
4
|
33.3
|
|
2
|
16.7
|
AMERICAN AIRLINES
|
164
|
54
|
32.9
|
|
31
|
18.9
|
|
42
|
25.6
|
|
37
|
22.6
|
AMERICAN EAGLE AIRLINES
|
13
|
7
|
53.8
|
|
1
|
7.7
|
|
2
|
15.4
|
|
3
|
23.1
|
ATLANTIC SOUTHEAST AIRLINES
|
10
|
4
|
40.0
|
|
3
|
30.0
|
|
2
|
20.0
|
|
1
|
10.0
|
CHAUTAUQUA AIRLINES
|
7
|
6
|
85.7
|
|
0
|
0.0
|
|
0
|
0.0
|
|
1
|
14.3
|
COLGAN AIRWAYS
|
6
|
2
|
33.3
|
|
2
|
33.3
|
|
0
|
0.0
|
|
2
|
33.3
|
COMAIR
|
7
|
4
|
57.1
|
|
1
|
14.3
|
|
1
|
14.3
|
|
1
|
14.3
|
CONTINENTAL AIRLINES
|
42
|
22
|
52.4
|
|
9
|
21.4
|
|
6
|
14.3
|
|
5
|
11.9
|
DELTA AIR LINES
|
125
|
43
|
34.4
|
|
25
|
20.0
|
|
29
|
23.2
|
|
28
|
22.4
|
FRONTIER AIRLINES
|
7
|
3
|
42.9
|
|
1
|
14.3
|
|
0
|
0.0
|
|
3
|
42.9
|
JETBLUE AIRWAYS
|
21
|
9
|
42.9
|
|
7
|
33.3
|
|
2
|
9.5
|
|
3
|
14.3
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MESA AIRLINES
|
9
|
6
|
66.7
|
|
1
|
11.1
|
|
1
|
11.1
|
|
1
|
11.1
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NORTHWEST AIRLINES
|
75
|
17
|
22.7
|
|
21
|
28.0
|
|
19
|
25.3
|
|
18
|
24.0
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PINNACLE AIRLINES
|
12
|
6
|
50.0
|
|
2
|
16.7
|
|
2
|
16.7
|
|
2
|
16.7
|
PIEDMONT AIRLINES
|
8
|
2
|
25.0
|
|
4
|
50.0
|
|
1
|
12.5
|
|
1
|
12.5
|
REPUBLIC AIRWAYS
|
11
|
8
|
72.7
|
|
2
|
18.2
|
|
0
|
0.0
|
|
1
|
9.1
|
SKYWEST AIRLINES
|
12
|
4
|
33.3
|
|
2
|
16.7
|
|
3
|
25.0
|
|
3
|
25.0
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SOUTHWEST AIRLINES
|
22
|
10
|
45.5
|
|
2
|
9.1
|
|
4
|
18.2
|
|
6
|
27.3
|
SPIRIT AIRLINES
|
24
|
10
|
41.7
|
|
4
|
16.7
|
|
4
|
16.7
|
|
6
|
25.0
|
UNITED AIRLINES
|
162
|
53
|
32.7
|
|
38
|
23.5
|
|
41
|
25.3
|
|
30
|
18.5
|
US AIRWAYS
|
231
|
107
|
46.3
|
|
36
|
15.6
|
|
34
|
14.7
|
|
50
|
21.6
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USA3000
|
8
|
2
|
25.0
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|
3
|
37.5
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|
2
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25.0
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|
1
|
12.5
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OTHER U.S. AIRLINES
|
38
|
20
|
52.6
|
|
12
|
31.6
|
|
6
|
15.8
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|
4
|
10.5
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|
|
|
|
|
|
|
|
|
|
|
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TOTALS
|
1,055
|
422
|
40.0
|
|
209
|
19.8
|
|
209
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19.8
|
|
215
|
20.4
|
|
|
|
|
|
|
|
|
|
|
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PREVIOUS YEAR'S TOTALS
|
573
|
201
|
35.1
|
|
134
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23.4
|
|
136
|
23.7
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|
102
|
17.8
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Table 5
AIR TRAVEL CONSUMER REPORT
COMPANIES OTHER THAN U.S. AIRLINES*
BY COMPLAINT CATEGORY**
MARCH 2007
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FLIGHT PROBLEMS
|
OVER-SALES
|
RES/TKTG/BOARDING
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FARES
|
REFUNDS
|
BAGGAGE
|
CUSTOMER SERVICE
|
DISAB-ILITY
|
ADVERT-ISING
|
DISCRIM-INATION
|
ANIMALS
|
OTHER
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TOTAL
|
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FOREIGN AIRLINES
|
|
|
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|
AIR FRANCE
|
1
|
1
|
3
|
0
|
1
|
10
|
0
|
2
|
0
|
1
|
0
|
0
|
19
|
AIR INDIA
|
2
|
0
|
1
|
0
|
2
|
1
|
0
|
0
|
0
|
0
|
0
|
0
|
6
|
AIR JAMAICA
|
3
|
0
|
1
|
0
|
0
|
3
|
0
|
0
|
0
|
0
|
0
|
0
|
7
|
ALITALIA AIRLINES
|
3
|
2
|
2
|
0
|
2
|
6
|
1
|
0
|
0
|
0
|
1
|
1
|
18
|
BRITISH AIRWAYS
|
6
|
0
|
2
|
0
|
4
|
16
|
1
|
0
|
0
|
0
|
0
|
0
|
29
|
EMIRATES AIRLINES
|
0
|
0
|
4
|
0
|
1
|
1
|
1
|
0
|
0
|
0
|
0
|
0
|
7
|
KLM
|
2
|
0
|
1
|
0
|
0
|
0
|
1
|
1
|
0
|
0
|
0
|
0
|
5
|
LAN CHILE AIRLINES
|
2
|
0
|
0
|
1
|
1
|
2
|
0
|
0
|
0
|
0
|
0
|
0
|
6
|
LUFTHANSA
|
0
|
0
|
1
|
0
|
1
|
4
|
0
|
0
|
1
|
0
|
0
|
1
|
8
|
TACA INTERNATIONAL AIRLINES
|
1
|
1
|
0
|
0
|
1
|
4
|
0
|
0
|
0
|
0
|
0
|
0
|
7
|
VIRGIN ATLANTIC AIRWAYS
|
0
|
1
|
3
|
0
|
0
|
3
|
0
|
0
|
0
|
0
|
0
|
0
|
7
|
OTHER FOREIGN AIRLINES
|
25
|
0
|
7
|
2
|
6
|
21
|
3
|
0
|
0
|
0
|
0
|
2
|
66
|
TOTALS
|
45
|
5
|
25
|
3
|
19
|
71
|
7
|
3
|
1
|
1
|
1
|
4
|
185
|
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TRAVEL AGENTS
|
|
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ORBITZ.COM
|
1
|
0
|
2
|
0
|
2
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
5
|
TRAVELOCITY.COM
|
0
|
1
|
3
|
0
|
3
|
0
|
0
|
0
|
1
|
0
|
0
|
0
|
8
|
OTHER TRAVEL AGENTS
|
0
|
0
|
4
|
0
|
4
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
8
|
TOTALS
|
1
|
1
|
9
|
0
|
9
|
0
|
0
|
0
|
1
|
0
|
0
|
0
|
21
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TOUR OPERATORS
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TRAVELAND
|
0
|
0
|
2
|
1
|
0
|
0
|
1
|
0
|
0
|
0
|
0
|
25
|
29
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OTHER TOUR OPERATORS
|
0
|
0
|
0
|
0
|
0
|
1
|
0
|
0
|
1
|
0
|
0
|
0
|
2
|
TOTALS
|
0
|
0
|
2
|
1
|
0
|
1
|
1
|
0
|
1
|
0
|
0
|
25
|
31
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MISCELLANEOUS
|
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OTHER MISCELLANEOUS
|
3
|
0
|
4
|
1
|
2
|
4
|
1
|
0
|
0
|
0
|
0
|
3
|
18
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TOTALS
|
3
|
0
|
4
|
1
|
2
|
4
|
1
|
0
|
0
|
0
|
0
|
3
|
18
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