14. If the other party uses emotion-laden words, sieve through the message without reacting automatically to the emotion.
This will help defuse a potentially volatile situation.
15. Followup any resolution to the situation.If you and the other
party have agreed on something, schedule a second or even third meeting to smooth out any remaining rough spots.
These tips are just some of the ways to bolster your listening skills. Test these ideas and you will seethe big difference they can make.
