Annual Report 2002–03 Volume I
Download 1.71 Mb.
|
- Navigate this page:
- Price $17.7 million Purchasing, funding and relationship management Quality—Assurance
- Price $21.6 million Research and evaluation Quality—Assurance
- Quantity Major pieces of research and evaluation completed —2 Price
- Quality—Client rights and obligations
- Quality—Client satisfaction
Departmental outputsCostRatio of departmental expense to administered expenseFor every dollar spent on administered items under output Group 1.1, 4.1 cents were spent on departmental outputs. Policy adviceQuality—Client satisfactionMinisters and ministers’ offices satisfied with the quality of policy advice and department meets standards for policy advice Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Information on ministers’ and their offices’ assessment can be found in Part two—Ministerial and parliamentary services. Technical quality of policy advice for Outcome 1—Marginally satisfactory.
QuantityNumber of items to ministers 562 ministerial submissions and other written briefings or advice prepared; 2459 ministerial replies to correspondence completed. Price$17.7 million Purchasing, funding and relationship managementQuality—AssuranceFaCS ensures that service providers meet terms and conditions of funding Service agreements/contracts that meet legislative, government policy and departmental requirements are in place with all service providers Although the Australian Taxation Office (ATO) and the Health Insurance Commission (HIC) played an active role in family payment delivery in 2001-02 as part of the Family Assistance Office (FAO), Centrelink continued to be the main provider for family payments. Centrelink delivered these payments in compliance with the terms and conditions of the Business Partnership Agreement with FaCS. Business agreements that meet legislative, government policy and departmental requirements have been developed with Centrelink, the ATO and the HIC to deliver the FAO program and payments. QuantityNumber of business agreements under management—3 Number of contracts/service agreements under management Details of projects funded under the Stronger Families and Communities Strategy are in Output Group 2.2. FaCS has 374 contracts/service agreements under management. Of these, 329 were contracts/service agreements with community organisations for delivery of services to the community, and 45 were contracts/service agreements with organisations/individuals for provision of services to FaCS to support a program.
Details of projects funded under the Stronger Families and Communities Strategy are in Output Group 2.2. During 2002–03 approximately 282 service providers were contracted to deliver services to the community on FaCS’ behalf.
Price$21.6 million Research and evaluationQuality—AssuranceResearch and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development Details of research and evaluation for the Stronger Families and Communities Strategy are in Output Group 2.2. There was a consistently high standard of research and evaluations during 2002–03. It was timely, objective and methodologically sound.
QuantityMajor pieces of research and evaluation completed—2 Price$3.9 million Service deliveryQuality—Access and choiceA fair percentage of FAO sites are located in rural and regional areas More than half of all FAO sites are located in rural and regional areas. Percentage of FAO clients who visit a HIC, ATO or Centrelink FAO site Because the client service focus differs slightly between the FAO partner agencies, it is not possible to provide directly comparable data on client volumes handled by each agency. However, the following data provide an indication of the relative FAO client activity managed by the ATO, HIC and Centrelink. During 2002–03, there were 3072 visits to ATO access sites, and 1195 claim forms lodged in respect of Family Tax Benefit. In addition, 83 762 claims were lodged with the ATO for payment of Family Tax Benefit as a lump sum through the tax system. The bulk of these were lodged electronically. Over the same period, 100 058 clients made enquiries about family assistance at Medicare offices, and 94 679 claim forms relating to all family payments were lodged through Medicare offices. During the year, 1 201 239 new claims were lodged through Centrelink offices for all types of family payments. Centrelink did not separately record the number of visits to their customer service centres in respect of family payment matters. Many customers access the FAO via the call centre to do their family assistance business. Quality—AssuranceService providers deliver services to the timeliness and accuracy standards agreed with FaCS Services were delivered as agreed. FAO control mechanisms are in place to limit residual risk of incorrect payment. Quality—Client rights and obligationsPercentage of reviews and appeals for Family Tax Benefit where the original decision is affirmed Table 7: Reviews and appeals—Output Group 1.1
a. Figures for Family Allowance include reviews relating to former Additional Family Payment, which ceased on 1 January 1996. Control of incorrect payment and fraud: savings in administered items arising from compliance activities Mechanisms common across most payment types for detection and control of incorrect payment and fraud are described in the section on Right payments to the right people. In 2002–03, an interrogation of the Centrelink mainframe data indicated that 184 861 Family Assistance reviews were completed. It is estimated that some 26 642 rate reductions resulted in fortnightly savings of $2 241 006 and 13 323 upward variations resulted in fortnightly increases of $421 051. The 7 851 debts totalled $8 992 368. Performance outcomes for debt recovery and prosecution activity are reported in the section on Right payments to the right people. Significant increases in the number of reviews reported over previous years’ results reflect a widening of the definition of what constitutes a review rather than an increase in underlying review activity. Quality—Client satisfactionLow number of complaints relating to FAO service delivery 9783 complaints received (as at June 2003 excluding May 2003). This is a low number of complaints compared to total number of FAO customers (around 2 million). QuantityNumber of FAO sites across Australia 577 sites: 331 Centrelink customer service centres, 226 Medicare office sites and 20 ATO access sites. Price$384.5 million—Centrelink $10.6 million—Other Directory: sites -> default -> files files -> Answer True False 2 points Question 2 files -> Northern England’s set-jetting locations files -> Nstructions for Acquiring Excess Equipment online, through the 1033 Program files -> Occupational health and safety files -> The Black Panther Party’s Ten Point Program files -> International programs roel profile files -> Fermi Questions a guide for Teachers, Students, and Event Supervisors Lloyd Abrams, Ph. D. DuPont Company, cr&D/ccas experimental Station Wilmington, de 19880 files -> Personal Information Name: Maha Al-Ammari Nationality: Saudi Relationship Status Download 1.71 Mb. Share with your friends:
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||