Annual Report 2002–03 Volume I



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Departmental outputs

Cost


Ratio of departmental expense to administered expense

For every dollar spent on administered items under output Group 1.4, 7.9 cents were spent on departmental outputs.


Policy advice

Quality—Client satisfaction


Ministers and Ministers’ offices satisfied with the quality of policy advice and FaCS meets standards for policy advice

Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Information on ministers’ and their offices’ assessment can be found in Part two—Ministerial and parliamentary services.

Technical quality of policy advice for Outcome 1—Marginally satisfactory.

Quantity


Number of items to ministers

385 ministerial submissions and other written briefings or advice prepared; 3524 ministerial replies to correspondence completed.


Price


$2.9 million

Purchasing, funding and relationship management

Quality—Assurance


FaCS ensures that service providers meet terms and conditions of funding Service agreements/contracts that meet legislative, government policy and FaCS requirements are in place with all service providers

In 2002–03 FaCS had separate service agreements in place with Centrelink, HIC and ATO for the delivery of Child Care Benefit.

FaCS ensured that service providers met the terms and conditions of funding. Service agreements and contracts met legislative, government policy and departmental requirements.

Quantity


Number of contracts/service agreements under management—3 service agreements
As at June 2003, FaCS had in place 3140 funding agreements with child care providers under a range of child care support programs.

Price


$19.3 million

Research and evaluation

Quality—Assurance


Research and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development

Research and evaluation during 2002–03 was of a high standard. It met timelines and terms of reference and the results confirmed that sound methodology was used.


Quantity


Major pieces of research and evaluation completed—3

Research on the impact of non-parental child care

Research papers on:

the cost of child care

the contribution of child care to the Australian economy

Price


$1.7 million

Service delivery

Quality—Assurance


Service providers deliver services to the standards agreed with FaCS

The agreements between FaCS and Centrelink, FaCS and HIC, and FaCS and the ATO include the provision of regular performance and management information reports to FaCS. These reports enable FaCS to evaluate both the quality of service provided and the level of compliance with the agreements.


Quality—Client rights and obligations


Number of reviews and appeals

Table 20: Reviews and appeals—Output Group 1.4

Payment type

Authorised Review Officers

Social Security Appeals Tribunal

Administrative Appeals Tribunal

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Child Care Benefit

529

3

101

1

10

0

Control of incorrect payment and fraud: savings in administered items arising from compliance activities

Mechanisms common across most payment types for detection and control of incorrect payment and fraud are described in the section on Right payments to the right people.

In 2002–03, an interrogation of the Centrelink mainframe data indicated that 5 372 child care service operator reviews were completed. Child Care Benefit is paid on an ongoing advance/acquit basis. No debts or overpayments are raised as part of this ongoing process. Performance outcomes for debt recovery and prosecution activity are reported in the section on Right payments to the right people.

Significant increases in the number of reviews reported over previous years’ results reflect a widening of the definition of what constitutes a review rather than an increase in underlying review activity.


Price


$92 million—Centrelink

$32.1 million—FaCS


Outcome 2 I Stronger Communities


The community has access to affordable housing, community support and services and assistance in emergencies

Description


This outcome reflects the Government’s commitment to support and to strengthen communities. Building on the capabilities of communities, FaCS will:

encourage the development of community capacity for self help

help to ameliorate the effects of pressures on and within communities

provide housing assistance that links with broader community support to encourage participation

facilitate partnerships between business, community groups and governments to achieve well targeted and tailored solutions.

Figure 10: Outputs contributing to Outcome 2




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