Annual Report 2002–03 Volume I



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Departmental outputs

Cost


Ratio of departmental expense to administered expense

For every dollar spend on administered items under Output Group 2.1 in 2002–03, 0.8 cents were spent on departmental outputs.


Policy advice

Quality—Client satisfaction


Ministers and Ministers’ offices are satisfied with the quality of policy advice and FaCS meets standards for policy advice

Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Information on ministers’ and their offices’ assessment can be found in Part two—Ministerial and parliamentary services.

Technical quality of policy advice for Outcome 2—Satisfactory.

Quantity


Number of items to Ministers

167 ministerial submissions and other written briefings or advice prepared; 456 ministerial replies to correspondence completed.


Price


$4.5 million

Purchasing, funding and relationship management

Quality—Assurance

FaCS ensures that service providers meet terms and conditions of funding

All service providers met the terms and conditions of funding.

Service agreements/contracts that meet legislative, government policy and FaCS requirements are in place with all service providers

All service agreements/contracts meet defined standards. FaCS and Centrelink agreed on a Business Partnership Agreement for delivering Rent Assistance in 2003-04.


Quantity


Number of contracts/service agreements under management—72

Number of service providers under management—42

Price


$3.6 million

Research and evaluation

Quality—Assurance


Research and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development

All research met the required standards


Quantity


Major pieces of research and evaluation completed

One, plus contributions to AHURI


Price


$1.3 million

Service delivery

Quality—Assurance


Service providers deliver services to the standards agreed with FaCS

Rent Assistance is not separately appropriated, so Centrelink’s performance is generally measured with the primary income support payments. Table 37 includes performance information on Rent Assistance relating to the number of reviews and appeals.


Quality—Client rights and obligations


Number of reviews and appeals

Table 37: Reviews and appeals—Output Group 2.1




Authorised Review Officers

Social Security Appeals Tribunal

Administrative Appeals Tribunal

Payment type

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Reviews finalised

Percentage changed

Rent Assistance

387

48

66

38

6

67

The most common identifiable reasons for a review of Rent Assistance were that customers were not paying private rent or they were ineligible property owners.

Control of incorrect payment and fraud: savings in administered items arising from compliance activities

Control of incorrect payment and fraud with respect to Rent Assistance is included in the sections of this report dealing with the qualifying payments.


Price


$0.6 million—Centrelink

$0.1 million—Other


Output Group 2.2 I Community Support

Contribution to Outcome 2


Community Support contributes to Outcome 2 by:

developing community capacity and self reliance

supporting volunteering

helping people living in rural and regional areas to access services that support their special needs, and to take advantage of opportunities

helping to improve the living conditions of Indigenous people and other culturally and linguistically diverse communities

helping to support individuals, families and communities in crisis

assisting low-income individuals and families with living costs

encouraging successful partnership between business, community and government sectors

increasing knowledge and understanding about how communities function

coordinating the Government’s response to problem gambling.


Strategies


Continue to support local community and family capacity-building through the Stronger Families and Communities Strategy

Help Australians find relevant up-to-date community information and services through maintaining and developing the Community Portal

Undertake a range a community capacity-building projects through the FaCS state and territory office network

Encourage Australians to undertake volunteering activities through the provision of funding to the community and the voluntary sector

Provide funding for 26 volunteer matching, referral and support services through the Volunteer Management Program

Encourage and promote a culture of corporate and individual social responsibility in Australia through advocacy, facilitation and recognition

Work with community, business and government to encourage more collaboration between the sectors

Seed-fund a national service to broker local community business partnerships

Hold the Prime Minister’s Awards for Excellence in Community Business Partnerships

Provide a wide range of support measures to Australians recovering from disasters

Assist in strengthening communities in rural and regional areas

Support people affected by the drought as part of a whole-of-government response

In relation to gambling:

foster research on gambling to support policy development

increase the priority given to developing harm minimisation strategies to address negative social impacts along with the treatment of problem gambling

increase awareness of the impacts of problem gambling through education, including public campaigns.




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