Departmental outputs Cost
Ratio of departmental expense to administered expense
For every dollar spend on administered items under Output Group 2.1 in 2002–03, 0.8 cents were spent on departmental outputs.
Policy advice Quality—Client satisfaction
Ministers and Ministers’ offices are satisfied with the quality of policy advice and FaCS meets standards for policy advice
Ministers and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Information on ministers’ and their offices’ assessment can be found in Part two—Ministerial and parliamentary services.
Technical quality of policy advice for Outcome 2—Satisfactory.
Quantity
Number of items to Ministers
167 ministerial submissions and other written briefings or advice prepared; 456 ministerial replies to correspondence completed.
Price
$4.5 million
Purchasing, funding and relationship management Quality—Assurance
All service providers met the terms and conditions of funding.
Service agreements/contracts that meet legislative, government policy and FaCS requirements are in place with all service providers
All service agreements/contracts meet defined standards. FaCS and Centrelink agreed on a Business Partnership Agreement for delivering Rent Assistance in 2003-04.
Quantity
Number of contracts/service agreements under management—72
Number of service providers under management—42
Price
$3.6 million
Research and evaluation Quality—Assurance
Research and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development
All research met the required standards
Quantity
Major pieces of research and evaluation completed
One, plus contributions to AHURI
Price
$1.3 million
Quality—Assurance
Service providers deliver services to the standards agreed with FaCS
Rent Assistance is not separately appropriated, so Centrelink’s performance is generally measured with the primary income support payments. Table 37 includes performance information on Rent Assistance relating to the number of reviews and appeals.
Quality—Client rights and obligations
Number of reviews and appeals
Table 37: Reviews and appeals—Output Group 2.1
|
Authorised Review Officers
|
Social Security Appeals Tribunal
|
Administrative Appeals Tribunal
|
Payment type
|
Reviews finalised
|
Percentage changed
|
Reviews finalised
|
Percentage changed
|
Reviews finalised
|
Percentage changed
|
Rent Assistance
|
387
|
48
|
66
|
38
|
6
|
67
|
The most common identifiable reasons for a review of Rent Assistance were that customers were not paying private rent or they were ineligible property owners.
Control of incorrect payment and fraud: savings in administered items arising from compliance activities
Control of incorrect payment and fraud with respect to Rent Assistance is included in the sections of this report dealing with the qualifying payments.
Price
$0.6 million—Centrelink
$0.1 million—Other
Contribution to Outcome 2
Community Support contributes to Outcome 2 by:
developing community capacity and self reliance
supporting volunteering
helping people living in rural and regional areas to access services that support their special needs, and to take advantage of opportunities
helping to improve the living conditions of Indigenous people and other culturally and linguistically diverse communities
helping to support individuals, families and communities in crisis
assisting low-income individuals and families with living costs
encouraging successful partnership between business, community and government sectors
increasing knowledge and understanding about how communities function
coordinating the Government’s response to problem gambling.
Strategies
Continue to support local community and family capacity-building through the Stronger Families and Communities Strategy
Help Australians find relevant up-to-date community information and services through maintaining and developing the Community Portal
Undertake a range a community capacity-building projects through the FaCS state and territory office network
Encourage Australians to undertake volunteering activities through the provision of funding to the community and the voluntary sector
Provide funding for 26 volunteer matching, referral and support services through the Volunteer Management Program
Encourage and promote a culture of corporate and individual social responsibility in Australia through advocacy, facilitation and recognition
Work with community, business and government to encourage more collaboration between the sectors
Seed-fund a national service to broker local community business partnerships
Hold the Prime Minister’s Awards for Excellence in Community Business Partnerships
Provide a wide range of support measures to Australians recovering from disasters
Assist in strengthening communities in rural and regional areas
Support people affected by the drought as part of a whole-of-government response
In relation to gambling:
foster research on gambling to support policy development
increase the priority given to developing harm minimisation strategies to address negative social impacts along with the treatment of problem gambling
increase awareness of the impacts of problem gambling through education, including public campaigns.
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