b: Converting resources or inputs into outputs is at the core of most processes.
c: The purpose behind a process is to service a customer. So meeting or exceeding the customer is critical to the process.
a: Process maps such as swim lanes help depict the flow of a process.
c: Pareto charts are used to illustrate graphically a ranking or order between elements.
a: Alternative A has the highest weighted score compared to the other alternatives. Alternative A has a score of 3.10 (1.20+1.50+.40) compared to 3.00 (.90+1.50+.60) for Alternative B and 2.90 (1.50+1.00+.40) for Alternative C.