Answers to Final Exams



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Answers-to-Final-Exams
Answer = d: We can quantify the benefits of the program as $ 5,000 x 15 successful participants = $ 75,000. Subtract from the benefits the costs of the program which is $ 29,100 ($ 7,800 + $ 17,500 + $ 1,200 + $ 2,600). This leaves a net benefit of $ 45,900.



  1. From an organization standpoint, the preferred model for performance measurement within the nonprofit sector is:




    1. Financial Matrix Model

    2. Three Tiered Model

    3. The Balanced Scorecard

    4. Program Input Model

Answer = b: Non profits tend to view performance from three tiers as opposed to several perspectives within a scorecard model.

  1. Which of the following critical issues is best addressed through a deliberate marketing effort?




    1. Identifying best targets for social services

    2. Evaluating employee performance

    3. Measuring financial health of the organization

    4. Reporting direct costs of social programs

Answer = a: Marketing research and analysis can help put focus on what segments the non-profit should try to reach.



  1. Which of the following initiatives can a nonprofit undertake for protecting the unique advantages of its social programs in a highly competitive market?




    1. Enterprise Resource Planning

    2. Competitive Intelligence

    3. Bottom Up Budgeting

    4. Time Management

Answer = b: Competitive intelligence can help an organization monitor and assess its core advantages in relation to others.


Course 17 – Process Improvement




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