Apple Computers Prepared for Donna Lazdowski by: Justin Eder Jermyn Voon Maria Atienza George Isac Table of Contents


Apple Inc.’s Timeline/Major Milestones



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Apple Inc.’s Timeline/Major Milestones





Date

Events

2004

Sales of the iPod exceed 2 million units. Apple introduces the iPod mini, which offers capacity of up to 1,000 songs. By the year's end, iPod sales account for 35% of total annual revenues.

September 2005

Apple and Motorola introduce the Motorola ROKR, a $250 music phone with iTunes software that is capable of storing 100 songs.

October 12, 2005

The company launches an iPod capable of playing video on a 2.5-inch color screen.

Apple's iTunes service begins offering approximately 2,000 music videos, as well as episodes of "Desperate Housewives" and "Lost" for $1.99.



October 31, 2005

Apple announces that its iTunes service has sold more than 1 million videos in less than 20 days.

2006

The San Diego-based color correction software company Silicon Color is acquired

January 2006

A new five-year agreement with Microsoft ensures the availability of Microsoft Office software on Macintosh computers.

Apple unveils the very first Macintosh computers--an iMac and a MacBook Pro--based on chips from Intel Corp.



March 2006

A data center is acquired from Newark, Calif.-based Stream Realty Partners LP for approximately $50 million.

May 2006

May: Judge Edward Mann rules that Apple Computer did not violate its licensing agreement with Apple Corps, and may use the apple logo on its iTunes Music Store.

Apple Corps vows it will appeal Judge Edward Mann's decision to Britain's Court of Appeal.

The company opens The Apple Store Fifth Avenue, a glass-cubed flagship location on New York's Fifth Avenue that will be open around the clock, 365 days a year.


June 2006

Plans to build a technical support center in Bangalore, India, are cancelled for reasons of cost and efficiency.

2007

A "green" strategy is developed, calling for the removal of toxic chemicals and an emphasis on recycling.

The company celebrates the 30th anniversary of the Apple II's debut.

Apple acquires the Common Unix Printing System.

The iPhone is introduced in the United Kingdom.



2008

In a $278 million deal, Apple acquires the microprocessor design firm P.A. Semi.

Movie rentals from leading studios are added to iTunes.

The Apple 3G iPhone is slated for debut in Italy without a mandatory service contract, via a tie-up with Telecom Italia Mobile.

The company opens a 20,000-square-foot Apple Store in Boston's Prudential Center.

Apple establishes its first store in China, with a location in Beijing.


2009

A major, long-term LCD panel supply deal is made with LG Display.

CEO Steve Jobs takes a leave of absence due to health issues.

Chief Operating Officer Timothy D. Cook takes the reins at Apple in Jobs' absence.

The digital music service Lala is acquired



2010

On day one of the iPad's availability, users downloaded some 1 million apps from the Apple App Store and approximately 250,000 electronic books from the iBookstore.

The Austin, Texas-based semiconductor developer Intrinsity is acquired.

The company's second China flagship store opens in Shanghai.

Plans are made to offer the iPhone with carriers other than AT&T beginning in 2011.



April 2010

Apple unveils its iPad tablet PC and sells 300,000 devices during the first day.

2011

Apple unveils the Mac App Store for Snow Leopard operating system users, providing them with access to more than 1,000 paid and free apps.

Apple adds its subscription service to the App Store, providing users with content from a variety of video and music providers, as well as magazines and newspapers.

A new version of the iMac is introduced, featuring quad-core processors that increase the computer's speed by as much as 70 percent.

A free cloud computing service called iCloud is introduced, allowing users to keep content updated across multiple devices.

Co-founder Steve Jobs passes away.

Users of the new iOS 5 mobile operating system exceed 25 million five days after its release.

Mac App Store downloads exceed 100 million


January 2011

CEO Steve Jobs takes medical leave of absence. Tim Cook assumes responsibility for the company's daily operations.

The number of apps downloaded from the Apple App Store surpasses the 10 billion mark.

The number of iPad, iPhone, and iPod touch users surpasses 160 million.


March 2011

The company introduces the iPad 2, which is 33 percent thinner than the original iPad, but includes additional features including a camera, as well as a faster processor.

April 2011

The white iPhone 4 makes its debut

July 2011

Apple App Store downloads surpass 15 billion.

Within one day of Mac OS X Lion's release, more than 1 million users purchase and download the new operating system.



August 2011

Steve Jobs resigns as CEO and is succeeded by Chief Operating Officer Tim Cook.

Steve Jobs remains with the company as chairman.



October 2011

The iPhone 4S is introduced, along with the iOS 5 operating system and iCloud service.

2012

Apple unveils a new iTunes U app, allowing students to take online courses. The app features free content from institutions such as Harvard, Oxford, and Stanford.

A federal jury finds that Samsung is guilty of infringing upon mobile device-related patents owned by Apple.

2012: As part of the patent case, Samsung is ordered to pay Apple $1.05 billion.

2012: Apple seeks injunctions related to Samsung's production of eight mobile devices, including the Galaxy S 4G, Droid Charge, and Galaxy Prevail.

2012: Apple’s market capitalization reaches a record $635 billion following the Samsung ruling, while Samsung's market value plummets more than $12 billion.


September 12, 2012

Apple launches its iPhone 5 in nine countries, in what is the fastest product launch in the company's history.

After one hour, Apple's online store is depleted of pre-orders for the iPhone 5.



(Gale Business Insights, 2012)

Appendix B

Interview with Wayne Rothe, owner of Wayne Rothe and Associates Wealth Management/Manulife Securities



1. What market does your business specialize in? 
Full-service financial planning, as well as investment management.
2. Who did you choose to be your provider of computers for your business?
Lenovo for my computer, Dell for my assistant. Her computer is older and when it's replaced I may go to a Dell. 
3. How many computers did you buy? 
About three, replaced about every four years. 
4. Where did you purchase the computers? Did a salesperson come to you, or did you reach out to the company?
Always have purchased online from Lenovo or Dell. No salesperson was used.
5. What were the factors that lead to your decision for choosing the company you did?
In order of importance: quality/reliability, brand awareness, price, customer service and support. 
6. When buying these computers, how important was the OS to your decision (Windows, OS X, etc.)?

Not that important.
7. Assuming you did market research before purchasing your computers, why did you NOT choose the competitors?
Lenovo was researched online and found to be highly regarded.  Dell was not researched as I know Dell well and have used their products for many years and found them to be of good quality.

Appendix C

Interview with Hatem Alkadri, owner of Seniore’s Pizza Ltd.



1. What market does your business specialize in? 
Food service.
2. Who did you choose to be your provider of computers for your business?
HP computers were bought for the non-order related business activities. For the POS systems they are Stealth Touch computers which are made by Pioneer.
3. How many computers did you buy? 
Four computers were bought, two using a POS system, and two for other business related activities. 
4. Where did you purchase the computers? Did a salesperson come to you, or did you reach out to the company?
We purchased from Futureshop and directly from the POS system company as they are partnered with Pioneer.
5. What were the factors that lead to your decision for choosing the company you did?
In order of importance: price, quality/reliability, customer service and support, and finally brand awareness. 
6. When buying these computers, how important was the OS to your decision (Windows, OS X, etc.)?
Somewhat important because I wanted the transition to the new system to be easy and as everyone was familiar with Windows it was a smooth transition.
7. Assuming you did market research before purchasing your computers, why did you NOT choose the competitors?
HP was simply the cheapest computers to buy and we didn’t need the highest powered computers so they seemed to be fine. For our POS system, they were partnered with the company we chose to install the systems. We sought the best POS system though and the Stealth Touches are among the best in the market.

Appendix D

Interview with Shelly Eder, owner of Endura Consulting.



1. What market does your business specialize in? 
Project Manager for most companies I consult with. I deal in a variety of markets as I am a consultant. Currently I am consulting for Plains Midstream Canada and they are in the oil and gas industry.
2. Who did you choose to be your provider of computers for your business?
I chose Dell computers because I’ve had them in the past and they were reliable as well as price; they were cost effective.
3. How many computers did you buy? 
I bought 3 computers for our company. 
4. Where did you purchase the computers? Did a salesperson come to you, or did you reach out to the company?

I purchased directly from Dell through their online website.


5. What were the factors that lead to your decision for choosing the company you did?
In order of importance: price, quality/reliability, customer service and support, and then brand awareness. 
6. When buying these computers, how important was the OS to your decision (Windows, OS X, etc.)?
Important because I have been using Windows in business for the past two decades so I am familiar with everything involved with the operating system. To switch to Apple now would take me a while to get used to and as my consulting jobs are contracts that only last for roughly 6 months, the transition period would be killer for me.
7. Assuming you did market research before purchasing your computers, why did you NOT choose the competitors?
I am familiar with Dell and I saw no incentive from any other company to switch to another brand. They have always been very good with me customer service wise, I like their products and they are a good valued product.

Appendix E

Table 1 Quarter 2, 2012

http://www.blogcdn.com/www.engadget.com/media/2012/07/gartner-q2-2012-world-pc-market-share.jpg

Table 2 Quarter 3, 2012

Preliminary Worldwide PC Vendor Unit Shipment Estimates for 3Q12 (Units)


Company

3Q12 Shipments

3Q12 Market Share (%)

3Q11 Shipments

3Q11 Market Share (%)

3Q12-3Q11 Growth (%)

Lenovo

13,767,976

15.7

12,536,756

13.1

9.8

HP

13,550,761

15.5

16,217,987

17.0

-16.4

Dell

9,216,638

10.5

10,676,513

11.2

-13.7

Acer Group

8,633,267

9.9

9,616,572

10.1

-10.2

ASUS

6,380,690

7.3

5,708,807

6.0

11.8

Others

35,954,748

41.1

40,683,666

42.6

-11.6

Total

87,504,080

100.0

95,440,301

100.0

-8.3

Note: Data includes desk-based PCs and mobile PCs, including mini-notebooks but not media tablets such as the iPad.
Source: Gartner (October 2012)

Appendix Fhttp://images.macworld.com/images/article/2012/01/appleq112-macunits-269903.jpg

Appendix G

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