4.2.3 Experience of Professionals The respondents' years of work experience were also asked about in the survey. Establishing the respondent's job experience is critical since it lends credibility to the data and makes it more relevant to the kind and quality of data supplied. DeRue (2009) backs up this argument by saying that on-the-job experience assures quality and quantity in task execution. According to Figure 4.3, 23 (37.1%) of the respondents have less than five years of job experience, 18 (29.0%) have 5-10 years of work experience, 16 (25.8%) have 11-15 years of work experience, and 4 (6.5%) have 16-20 years of work experience. Only one of the responders had more than 20 years of experience in the workforce. The results show that the survey respondents had a positive working experience. 4.2.2 Academic Qualification Academic qualifications are essential for boosting the credibility of a study's conclusions. According to Hegarty et al. (2011), higher education may aid in professional development and critical thinking development. Therefore, the study looked at the respondents' academic degrees to better understand their cognitive abilities. Figure 4 depicts the results of the research participants' comments on academic qualifications. 9 (14.5%) of the 62 respondents had a Doctor of Pharmacy (PharmD) degree, followed by 14 (22.6%) with a Bachelor's degree, 18 (29.0%) with a Master's degree, and 21 (33.9%) with a Doctor of Medicine (MD) degree. This indicates that the respondents have a good educational background and the necessary competence to analyze the questionnaire questions. As a result, the survey outcomes would be more trustworthy since the respondents would be better prepared to answer the questions. 52
4.2.5 Cold Chain Familiarity As shown in Figure 4.5, the majority (83.9%) of the respondents are familiar with the concepts of cold chain, whereas 16.1% indicated that they are not familiar with the concepts of cold chain.
