Banana Island Website May 24th, 2014

Abbreviations and Definitions 3

Executive Summary 7

Solution Overview 9

1.1Phase One 9

1.2Phase Two 11

Proposed Solution 12

2.1Website 12

1.1.1.Site Structure 12

1.1.2.Site Features - Phase One 15

1.1.3.Site Features - Phase Two 21

1.1.4.Website Process 28

2.2Solution Deployment 32

System Infrastructure 33

3.1Logical Architecture 33

3.2Physical Architecture 33

3.3Hardware Requirements 34

3.4Software Licenses 35

Post-Delivery Services 36

4.1Training 36

4.2Warranty 37

Scope of Work 38

5.1In Scope 38

5.2Out of Scope 40

5.3Assumptions 40

Project Implementation 43

6.1Delivery by Best Practices 43

6.2Time Estimate and Deliverables 43

1.1.5.Project Plan Dependencies 43

Project Cost 45

7.1Cost Summary 45

7.2Terms & Conditions 45

Future Vision 46

8.1Social Process 46

1.1.6.YouTube 46

1.1.7.Twitter 46

1.1.8.Facebook Page 47

8.2Content Management 47

1.1.9.Overview 47

1.1.10.Roles & Responsibilities 49

1.1.11.Proposed Content Management Outsourcing Model 51

8.3Customer Relationship Management 51

1.1.12.Benefits in Retail 52

1.1.13.Features of Microsoft Dynamics CRM 2013 52

ITWORX Profile & Experience 57

9.1ITWORX Overview 57

1.1.14.ITWORX Customers 58

1.1.15.ITWORX Partners 58

1.1.16.ITWORX Awards 58

1.1.17.Microsoft Competencies 59

9.2Success Stories 59

1.1.18.ITWorx in Communication Field 59

1.1.19.ITWorx Communications Offerings 60

1.1.20.ITWorx Mobile Solutions 63

1.1.21.ITWORX Success Stories in CRM and SharePoint 70

Table 1: Abbreviations and Definitions 3

Table 2: Proposed Production Hardware Requirements 34

Table 3: Proposed Staging Hardware Requirements 35

Table 4: Server Specifications 35

Table 5: Proposed Production Software Requirements 35

Table 6: Proposed Staging Software Requirements 35

Table 7: Administrators Training 36

Table 8: Content Editors & Authors Training 36

Table 9: Key Employees Training 37

Table 10: Project Cost 45

Table 11: Copywriters Tasks 50

Table 12: Proposed Outsourcing Model 51

Table 13: CRM - Success Stories 70

Table 14: Other Success Stories 72

Figure 1: Solution Different Components 9

Figure 2: Header Navigation Mega-Menu 13

Figure 3: Social Navigation 15

Figure 4: Customer Business Scenario 22

Figure 5: Brochure 27

Figure 6: Virtual Tour 28

Figure 7: Responsive design wire framing caters to various screen sizes and adjusts content elements accordingly 30

Figure 8: Authoring Site & Publishing Site 30

Figure 9: Proposed Logical Architecture 33

Figure 10: Proposed Physical Architecture 34

Figure 11: Website Content Management Process 48

Figure 12: Solution Components 51

Figure 13: Dashboards 53

Figure 14: Context Aware Charts 54

Figure 15: Goal Metrics 54

Figure 16: Mobile client Dashboard 55

Figure 17: Quick Create 55

Figure 18: Edit Information Inline 56

Figure 19: ITWORX Customers 58

Figure 20: ITWORX Partners 58

Figure 21: Microsoft Competencies 59

Figure 22: Vodafone live 63

Figure 23: mselfcare Application 64

Figure 24: ITWorx TeacherPal™ 65

Figure 25: ITWorx mParent™ 66

Figure 26: Citizen Journalism 66

Figure 27: eInspector Application 67

Figure 28: CityScout 68

Figure 29: United Technologies Corp. (UTC) eCAR Application 68

Figure 30: Dubai eGov mPay 1 69

Figure 31: Dubai eGov mPay 2 70