The National Training Complaints Hotline is a national service for consumers to register complaints concerning vocational education and training. The service refers consumers to the appropriate agency/authority/jurisdiction to assist with their complaints.
The vocational education and training sector is complex, with many different organisations involved, including the Australian, state and territory governments. Consumers deserve a streamlined and simple way to report complaints.
The Hotline does not investigate complaints but will forward complaints to the most appropriate agency, authority or jurisdiction for consideration. More information about the Hotline is available at https://www.education.gov.au/NTCH
The Hotline operates Monday to Friday from 8am to 6pm nationally. The telephone number is 13 38 73. Written complaints can be emailed to skilling@education.gov.au. Include as much detail as possible, including your contact details, so your complaint can be thoroughly considered.
Interpreter services are available through the TIS National by calling 131 450. Ask for the National Training Complaints Hotline.
Universities
Australian universities are among the best in the world. An undergraduate degree course usually takes three years to complete, but there are also double-degrees and post-graduate studies that take longer. Some courses have distance (online) learning and part-time options. Universities may also offer shorter professional development courses.
To learn more about Australia’s education system:
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if you are considering migrating to Australia or to study in Australia, go to www.studyinaustralia.gov.au
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if you are a domestic student or humanitarian visa holder, go to www.studyassist.gov.au
If you would like to compare Australian higher education institutions and study areas, you can do so at www.qilt.edu.au
For information about entry requirements, admissions and courses, you should contact your intended university or the tertiary admissions centre in your state or territory (at http://studyassist.gov.au/sites/studyassist/mytertiarystudyoptions/courses_quals/pages/enrolling-in-a-course).
Students with limited English should contact their university and check the level of English required for their course. You may need to enrol in an English language program before starting university, to ensure your English is good enough to study there.
University course costs vary depending on the university and course. Before you enrol, you should consider what the total course cost will be, how you will pay for it, and how you will pay for books, accommodation and general living costs.
To help domestic students study at university, the Government subsidises university places and provides access to the Higher Education Loan Program (HELP) for eligible students. If eligible, you do not have to pay tuition fees upfront but can repay your HELP loan through the taxation system once your income meets the minimum repayment threshold. These thresholds are indexed annually and can be found at StudyAssist (www.studyassist.gov.au)
International student support
Your education and training institution is your first point of contact for support while you are studying in Australia. You can find settlement information for international students at www.studyinaustralia.gov.au/global/live-in-australia and at these sites:
International Students information
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Website
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Department of Education and Training
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www.internationaleducation.gov.au/
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Future Unlimited
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www.studyinaustralia.gov.au/
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Immigration information
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www.border.gov.au/Trav/Stud
| Recognition of qualifications and skills for education or training purposes
If you wish to undertake study or training in Australia, it is may be helpful to first have your qualification or overseas work experience formally recognised by a training provider, university, or skills assessment authority. This may assist you in meeting course admission requirements, or even reduce the time needed for training.
For information on the recognition of qualifications and skills see Chapter 5, Employment
Student support payments
Youth Allowance (for people aged 16 – 24 years) and Austudy (for those 25 years and over) provide financial assistance for Australian residents who are full-time students undertaking approved study and whose income and assets are within certain limits.
A waiting period applies for most newly arrived residents. Refugees and humanitarian entrants are exempt from this waiting period. For more information, contact Centrelink at www.humanservices.gov.au/customer/subjects/payments-students-and-trainees
See also Chapter 10, Your Family
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