BSP Manual for Agents – Local Procedures
Chapter 14
China
April 2013
English
NOTICE:
DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations.
No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims all and any liability to any person, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on the contents of this publication.
Content
FOREWORD: This chapter (Chapter 14) covers local BSP procedures applicable in the People’s Republic of China. For all other applicable BSP procedures please refer to the core BSP Manual for Agents.
CHAPTER 14 - Local Procedures
TABLE OF CONTENTS
14.1 ADDRESSES & Contacts 5
IATA Local Office 5
Data Processing Centre (DPC) 5
Ticket Document Distribution Centre (TDD) 5
Clearing Bank 5
List of Approved Ticketing System Providers 5
LCAG Delegates 6
APJC Delegates 6
14.2.1 Participating Airlines List 8
14.2.2 Airline Contact Details 10
14.3.1 General 11
14.3.2 IATA Country homepage: www.iata-asd.com 11
14.3.3 IATA Customer Services Help Desk or Portal 11
14.3.4 BSPlink – www.bsplink.iata.org 11
14.3.5 IATA International homepage - www.iata.org 11
14.4.1 STDs used in China 12
14.4.2 Allocation of electronic STDs – Computer Generated Numbers (CGNs) 12
14.4.3 Recall of Stock 12
14.5 STANDARD ADMINISTRATIVE FORMS (SAF) 13
14.5.2 Airline’ own accounting memoranda 13
14.5.3 ADM/ACM Procedures 13
14.5.4 Ticketing Authority through ASD 13
13
14.6 BSP BILLING REPORTS – OUTPUT 14
14.6.1 General 14
14.6.2 BSP Reports available 14
14.6.3 List of BSP Reports with descriptions 15
14.7 REMITTANCE PROCEDURES 18
14.7.1 General 18
14.7.2 Method of Remittance/Direct Debiting 18
14.7.3 Reporting Errors and Missing Remittance Notice 18
14.7.4 Post-Settlement Errors discovered by Agent 18
14.7.5 Post-Settlement Errors discovered by the BSP Airline 18
14.7.6 Post-Settlement Errors Discovered by IATA 18
14.7.7 Net Remittance 18
14.8 Sanctions, ADMINISTRATIVE AND CLEARING BANK CHARGES 20
14.8.1 Administrative Charges 20
14.8.2 Interest and Clearing Bank Charges 20
14.8.3 Sanctions 20
14.9 CREDIT CARD SALES 21
14.9.1 General 21
14.9.2 Ticket Entry on Credit Card Sales 21
14.9.3 Face to face transactions 22
14.9.4 Non Face to face transactions 22
14.9.5 Passengers Signature 22
14.9.6 Reporting of Credit Card Sales by IATA/BSP 22
14.10 REFUNDS 23
14.10.1 General 23
14.10.2 Direct Refunds 23
14.10.3 Refund Application/Refund Notice 23
14.10.4 Handling of Refunds by IATA Members 23
14.11 REPORTING CALENDARS 24
14.11.1 General 24
14.1 ADDRESSES & Contacts IATA Local Office
China
3F East Tower, World Financial Center,
No.1, Dongsanhuang Zhong Road, Chaoyang District
Beijing 100020
P.R.China
E-mail: Info.cn@iata.org
Internet: www.iata-asd.com
Telephone: 0086 10 8571 9909
Contact Hours: 09:00~11:00 and 13:00~16:00, Monday to Friday
Data Processing Centre (DPC)
Company Name Accounting Center of China Aviation
Address 5F, Building 12, Xibahebeili Chaoyang District
Postal Code, City Beijing 100028
Country P. R. China
Telephone: 0086 10 64513322
Ticket Document Distribution Centre (TDD)
Company Name BSP China, IATA
Address 3F East Tower, World Financial Center,
No.1, Dongsanhuan Zhong Road, Chaoyang District
Postal Code, City Beijing 100020
Country P. R. China
Telephone: 0086 10 85719909
Fax: 0086 10 85719906/08
Clearing Bank
Bank Name ICBC (Industrial and Commercial Bank of China)
Contact Name Ms. Luo ZhenHong
Address 1/F, Tower A, Tianyuangang Center No 2C, Dongsanhuanbeilu
Postal Code, City Beijing 100027
Country P. R. China
Telephone: 0086 10 65932271
Fax: 0086 10 65076008/65302554
List of Approved Ticketing System Providers
GDS TravelSky
Company Name TravelSky Technology Limited.
Address 157 Dongsi Xidajie, Dongcheng District, Beijing
Postal Code, City Beijing 100010
Country P. R. China
Telephone: 0086 10 84018401
Contact name Li Ningdi
Telephone: 0086 10 57651200
Fax: 0086 1057651208
LCAG Delegates
The LOCAL CUSTOMER ADVISORY GROUP (LCAG) is a forum where Airline delegates discuss operational issues for the BSP. Please find the current delegates list as follow:
Air China Limited
All Nippon Airways Co. Ltd
China Eastern Airlines
China Southern Airlines
Hainan Airlines Company Ltd
Hong Kong Dragon Airlines Ltd.
Japan Airlines International Co. Ltd.
Airfrance & KLM
Quatar Airways
Shandong Airlines Co., Ltd
Shenzhen Airlines
Sichuan Airlines Co. Ltd.
Singapore Airlines Limited
Thai Airways International Public Co. Ltd
Xiamen Airlines
United Airlines
Deutsche Lufthansa AG
Eva Air
APJC Delegates
In each country or area where Resolution 818g is implemented an AGENCY PROGRAMME JOINT COUNCIL (APJC) shall be established and shall continue to operate. APJC is responsible for providing oversight on those aspects of the Passenger Agency Programme relevant to the Agent/Airline relationship and make recommendations in the form of agenda proposals to the Passenger Agency Conference.
APJC shall consist of an equal number of BSP Airlines and Agents. Please find the current delegates list as follow:
Airline:
Air China Limited
China Eastern Airlines
China Southern Airlines
Hainan Airlines Company Ltd
Cathay Pacific Airways Ltd
Singapore Airlines Limited
Deutsche Lufthansa AG
Emirates
United Airlines
Agent:
Shaanxi silkroad business travel co.,ltd.
Chengdu yuandong air agent limited liability company
Beijing atbb travel & express service co.ltd
Beijing baosheng air service co,ltd.
Shanghai foreign aviation service corp.
Shanghai merchants intl air-freight curise service center.
Itour co.,ltd.
Guangzhou merchants int'l air trans.co.,ltd.
Liaoning foreign e & t cooperation co.ltd
14.2 PARTICIPATING AIRLINES
14.2.1 Participating Airlines List
The below list shows participating Airline members of BSP China as per date of latest revision/validation
NS 836
|
Hebei Airlines Co., Ltd.
|
SU 555
|
Aeroflot - Russian International Airlines
|
AM 139
|
Aeromexico - Aerovias de Mexico S.A. de C.V.
|
AH 124
|
Air Algerie
|
KC 465
|
Air Astana
|
AB 745
|
Air Berlin PLC & Co. Luftverkehrs KG
|
AC 014
|
Air Canada
|
CA 999
|
Air China Limited
|
AF 057
|
Air France
|
AI 098
|
Air India Limited
|
JS 120
|
Air Koryo
|
NX 675
|
Air Macau Company Limited
|
MD 258
|
Air Madagascar
|
MK 239
|
Air Mauritius
|
NZ 086
|
Air New Zealand Ltd.
|
AZ 055
|
Alitalia - Compagnia Aerea Italiana S.p.A.
|
NH 205
|
All Nippon Airways Co. Ltd.
|
AA 001
|
American Airlines
|
OZ 988
|
Asiana Airlines Inc.
|
OS 257
|
Austrian Airlines, Österreichische Luftverkehrs AG dba Austrian
|
J2 771
|
Azerbaijan Hava Yollary
|
PG 829
|
Bangkok Airways Co., Ltd
|
JD 898
|
Beijing Capital Airlines Co., Ltd
|
BA 125
|
British Airways P.L.C.
|
CX 160
|
Cathay Pacific Airways Ltd.
|
EU 811
|
Chengdu Airlines
|
CI 297
|
China Airlines Ltd.
|
MU 781
|
China Eastern Airlines
|
G5 987
|
China Express Airlines Co,Ltd
|
CZ 784
|
China Southern Airlines
|
KN 822
|
China United Airlines
|
PN 847
|
China west Air Co. Ltd.
|
OQ 878
|
Chongqing Airlines Co,.Ltd
|
CO 005
|
Continental Airlines Inc.
|
DL 006
|
Delta Air Lines Inc.
|
LH 220
|
Deutsche Lufthansa AG
|
BR 695
|
EVA Airways Corporation
|
MS 077
|
Egyptair
|
LY 114
|
El Al Israel Airlines Ltd.
|
EK 176
|
Emirates
|
ET 071
|
Ethiopian Airlines Enterprise
|
EY 607
|
Etihad Airways
|
FE 436
|
Far Eastern Air Transport Corp.
|
AY 105
|
Finnair Oyj
|
GA 126
|
Garuda Indonesia
|
CN 895
|
Grand China Air Co.,Ltd
|
GF 072
|
Gulf Air Company G. S. C.
|
HU 880
|
Hainan Airlines Company Limited
|
HA 173
|
Hawaiian Airlines Inc.
|
HX 851
|
Hong Kong Airlines Limited
|
KA 043
|
Hong Kong Dragon Airlines Ltd.
|
UO 128
|
Hong Kong Express Airways Limited
|
JL 131
|
Japan Airlines Co. Ltd
|
9W 589
|
Jet Airways (India) Limited
|
JQ 041
|
Jetstar Airways Pty Limited
|
JR 929
|
Joy Air
|
HO 018
|
Juneyao Airlines Co. LTD
|
KL 074
|
KLM - Royal Dutch Airlines
|
KQ 706
|
Kenya Airways
|
KE 180
|
Korean Airlines Co. Ltd.
|
KY 833
|
Kunming Airlines Co., Ltd
|
LO 080
|
LOT - Polish Airlines
|
8L 859
|
Lucky Air Co. Ltd
|
OM 289
|
MIAT - Mongolian Airlines
|
W5 537
|
Mahan Airlines
|
MH 232
|
Malaysian Airline System Berhad
|
AE 803
|
Mandarin Airlines Ltd.
|
8M 599
|
Myanmar Airways International Company Ltd
|
BK 866
|
Okay Airways Company Limited
|
PK 214
|
PIA Pakistan International Airlines
|
PR 079
|
Philippine Airlines, Inc.
|
QF 081
|
Qantas Airways Ltd.
|
QR 157
|
Qatar Airways (Q.C.S.C)
|
FV 195
|
ROSSIYA AIRLINES
|
BI 672
|
Royal Brunei Airlines
|
RA 285
|
Royal Nepal Airlines
|
LX 724
|
SWISS International Air Lines Ltd. dba SWISS
|
4Q 741
|
Safi Airways
|
HZ 598
|
Sakhalinskie Aviatrassy SAT
|
SV 065
|
Saudi Arabian Airlines
|
SK 117
|
Scandinavian Airlines System (SAS)
|
SC 324
|
Shandong Airlines Co., Ltd
|
FM 774
|
Shanghai Airlines Co. Ltd.
|
ZH 479
|
Shenzhen Airlines
|
S7 421
|
Siberia Airlines
|
3U 876
|
Sichuan Airlines Co. Ltd.
|
MI 629
|
Silkair (Singapore) Private Limited dba Silkair
|
SQ 618
|
Singapore Airlines Limited
|
SA 083
|
South African Airways
|
UL 603
|
SriLankan Airlines Ltd.
|
DT 118
|
TAAG - Linhas Aereas de Angola (Angola Airlines)
|
TG 217
|
Thai Airways International Public Co. Ltd.
|
GS 826
|
TianJin Airlines Co., Ltd.
|
TV 088
|
Tibet Airlines Corporation Limited
|
GE 170
|
TransAsia Airways Corporation
|
UN 670
|
Transaero Airlines
|
TK 235
|
Turkish Airlines Inc.
|
B7 525
|
UNI Airways Corporation
|
UA 016
|
United Airlines Inc.
|
U6 262
|
Ural Airlines
|
HY 250
|
Uzbekistan Airways
|
VN 738
|
Vietnam Airlines
|
VS 932
|
Virgin Atlantic Airways
|
XF 277
|
Vladivostok Air
|
IY 635
|
Yemenia - Yemen Airways
|
JJ 957
|
TAM LINHAS AEREAS S.A.
|
KR 265
|
Ait Bishkek
|
UT 298
|
UTAir Aviation Joint - Stock Company
|
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