Bsp manual for Agents – Local Procedures


BSP Manual for Agents – Local Procedures



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BSP Manual for Agents – Local Procedures

Chapter 14

China
April 2013

English


NOTICE:
DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations.

No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims all and any liability to any person, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person in reliance on the contents of this publication.



Content
FOREWORD: This chapter (Chapter 14) covers local BSP procedures applicable in the People’s Republic of China. For all other applicable BSP procedures please refer to the core BSP Manual for Agents.


CHAPTER 14 - Local Procedures
TABLE OF CONTENTS



14.1 ADDRESSES & Contacts 5

IATA Local Office 5

Data Processing Centre (DPC) 5

Ticket Document Distribution Centre (TDD) 5

Clearing Bank 5

List of Approved Ticketing System Providers 5

LCAG Delegates 6

APJC Delegates 6

14.2.1 Participating Airlines List 8

14.2.2 Airline Contact Details 10

14.3.1 General 11

14.3.2 IATA Country homepage: www.iata-asd.com 11

14.3.3 IATA Customer Services Help Desk or Portal 11

14.3.4 BSPlink – www.bsplink.iata.org 11

14.3.5 IATA International homepage - www.iata.org 11

14.4.1 STDs used in China 12

14.4.2 Allocation of electronic STDs – Computer Generated Numbers (CGNs) 12

14.4.3 Recall of Stock 12



14.5 STANDARD ADMINISTRATIVE FORMS (SAF) 13

14.5.2 Airline’ own accounting memoranda 13

14.5.3 ADM/ACM Procedures 13

14.5.4 Ticketing Authority through ASD 13



13

14.6 BSP BILLING REPORTS – OUTPUT 14

14.6.1 General 14

14.6.2 BSP Reports available 14

14.6.3 List of BSP Reports with descriptions 15



14.7 REMITTANCE PROCEDURES 18

14.7.1 General 18

14.7.2 Method of Remittance/Direct Debiting 18

14.7.3 Reporting Errors and Missing Remittance Notice 18

14.7.4 Post-Settlement Errors discovered by Agent 18

14.7.5 Post-Settlement Errors discovered by the BSP Airline 18

14.7.6 Post-Settlement Errors Discovered by IATA 18

14.7.7 Net Remittance 18



14.8 Sanctions, ADMINISTRATIVE AND CLEARING BANK CHARGES 20

14.8.1 Administrative Charges 20

14.8.2 Interest and Clearing Bank Charges 20

14.8.3 Sanctions 20



14.9 CREDIT CARD SALES 21

14.9.1 General 21

14.9.2 Ticket Entry on Credit Card Sales 21

14.9.3 Face to face transactions 22

14.9.4 Non Face to face transactions 22

14.9.5 Passengers Signature 22

14.9.6 Reporting of Credit Card Sales by IATA/BSP 22

14.10 REFUNDS 23

14.10.1 General 23

14.10.2 Direct Refunds 23

14.10.3 Refund Application/Refund Notice 23

14.10.4 Handling of Refunds by IATA Members 23

14.11 REPORTING CALENDARS 24

14.11.1 General 24





14.1 ADDRESSES & Contacts

IATA Local Office



China

3F East Tower, World Financial Center,



No.1, Dongsanhuang Zhong Road, Chaoyang District

Beijing 100020

P.R.China
E-mail: Info.cn@iata.org

Internet: www.iata-asd.com

Telephone: 0086 10 8571 9909

Contact Hours: 09:00~11:00 and 13:00~16:00, Monday to Friday

Data Processing Centre (DPC)

Company Name Accounting Center of China Aviation

Address 5F, Building 12, Xibahebeili Chaoyang District

Postal Code, City Beijing 100028

Country P. R. China

Telephone: 0086 10 64513322



Ticket Document Distribution Centre (TDD)

Company Name BSP China, IATA

Address 3F East Tower, World Financial Center,

No.1, Dongsanhuan Zhong Road, Chaoyang District

Postal Code, City Beijing 100020

Country P. R. China

Telephone: 0086 10 85719909

Fax: 0086 10 85719906/08



Clearing Bank

Bank Name ICBC (Industrial and Commercial Bank of China)

Contact Name Ms. Luo ZhenHong

Address 1/F, Tower A, Tianyuangang Center No 2C, Dongsanhuanbeilu

Postal Code, City Beijing 100027

Country P. R. China

Telephone: 0086 10 65932271

Fax: 0086 10 65076008/65302554



List of Approved Ticketing System Providers



GDS TravelSky
Company Name TravelSky Technology Limited.

Address 157 Dongsi Xidajie, Dongcheng District, Beijing

Postal Code, City Beijing 100010

Country P. R. China

Telephone: 0086 10 84018401

Contact name Li Ningdi

Telephone: 0086 10 57651200

Fax: 0086 1057651208




LCAG Delegates

The LOCAL CUSTOMER ADVISORY GROUP (LCAG) is a forum where Airline delegates discuss operational issues for the BSP. Please find the current delegates list as follow:


Air China Limited

All Nippon Airways Co. Ltd

China Eastern Airlines

China Southern Airlines

Hainan Airlines Company Ltd

Hong Kong Dragon Airlines Ltd.

Japan Airlines International Co. Ltd.

Airfrance & KLM

Quatar Airways

Shandong Airlines Co., Ltd

Shenzhen Airlines

Sichuan Airlines Co. Ltd.

Singapore Airlines Limited

Thai Airways International Public Co. Ltd

Xiamen Airlines

United Airlines

Deutsche Lufthansa AG

Eva Air


APJC Delegates

In each country or area where Resolution 818g is implemented an AGENCY PROGRAMME JOINT COUNCIL (APJC) shall be established and shall continue to operate. APJC is responsible for providing oversight on those aspects of the Passenger Agency Programme relevant to the Agent/Airline relationship and make recommendations in the form of agenda proposals to the Passenger Agency Conference.


APJC shall consist of an equal number of BSP Airlines and Agents. Please find the current delegates list as follow:
Airline:

Air China Limited

China Eastern Airlines

China Southern Airlines

Hainan Airlines Company Ltd

Cathay Pacific Airways Ltd

Singapore Airlines Limited

Deutsche Lufthansa AG

Emirates

United Airlines


Agent:

Shaanxi silkroad business travel co.,ltd.

Chengdu yuandong air agent limited liability company

Beijing atbb travel & express service co.ltd

Beijing baosheng air service co,ltd.

Shanghai foreign aviation service corp.

Shanghai merchants intl air-freight curise service center.

Itour co.,ltd.

Guangzhou merchants int'l air trans.co.,ltd.

Liaoning foreign e & t cooperation co.ltd

14.2 PARTICIPATING AIRLINES

14.2.1 Participating Airlines List

The below list shows participating Airline members of BSP China as per date of latest revision/validation




NS 836

Hebei Airlines Co., Ltd.

SU 555

Aeroflot - Russian International Airlines

AM 139

Aeromexico - Aerovias de Mexico S.A. de C.V.

AH 124

Air Algerie

KC 465

Air Astana

AB 745

Air Berlin PLC & Co. Luftverkehrs KG

AC 014

Air Canada

CA 999

Air China Limited

AF 057

Air France

AI 098

Air India Limited

JS 120

Air Koryo

NX 675

Air Macau Company Limited

MD 258

Air Madagascar

MK 239

Air Mauritius

NZ 086

Air New Zealand Ltd.

AZ 055

Alitalia - Compagnia Aerea Italiana S.p.A.

NH 205

All Nippon Airways Co. Ltd.

AA 001

American Airlines

OZ 988

Asiana Airlines Inc.

OS 257

Austrian Airlines, Österreichische Luftverkehrs AG dba Austrian

J2 771

Azerbaijan Hava Yollary

PG 829

Bangkok Airways Co., Ltd

JD 898

Beijing Capital Airlines Co., Ltd

BA 125

British Airways P.L.C.

CX 160

Cathay Pacific Airways Ltd.

EU 811

Chengdu Airlines

CI 297

China Airlines Ltd.

MU 781

China Eastern Airlines

G5 987

China Express Airlines Co,Ltd

CZ 784

China Southern Airlines

KN 822

China United Airlines

PN 847

China west Air Co. Ltd.

OQ 878

Chongqing Airlines Co,.Ltd

CO 005

Continental Airlines Inc.

DL 006

Delta Air Lines Inc.

LH 220

Deutsche Lufthansa AG

BR 695

EVA Airways Corporation

MS 077

Egyptair

LY 114

El Al Israel Airlines Ltd.

EK 176

Emirates

ET 071

Ethiopian Airlines Enterprise

EY 607

Etihad Airways

FE 436

Far Eastern Air Transport Corp.

AY 105

Finnair Oyj

GA 126

Garuda Indonesia

CN 895

Grand China Air Co.,Ltd

GF 072

Gulf Air Company G. S. C.

HU 880

Hainan Airlines Company Limited

HA 173

Hawaiian Airlines Inc.

HX 851

Hong Kong Airlines Limited

KA 043

Hong Kong Dragon Airlines Ltd.

UO 128

Hong Kong Express Airways Limited

JL 131

Japan Airlines Co. Ltd

9W 589

Jet Airways (India) Limited

JQ 041

Jetstar Airways Pty Limited

JR 929

Joy Air

HO 018

Juneyao Airlines Co. LTD

KL 074

KLM - Royal Dutch Airlines

KQ 706

Kenya Airways

KE 180

Korean Airlines Co. Ltd.

KY 833

Kunming Airlines Co., Ltd

LO 080

LOT - Polish Airlines

8L 859

Lucky Air Co. Ltd

OM 289

MIAT - Mongolian Airlines

W5 537

Mahan Airlines

MH 232

Malaysian Airline System Berhad

AE 803

Mandarin Airlines Ltd.

8M 599

Myanmar Airways International Company Ltd

BK 866

Okay Airways Company Limited

PK 214

PIA Pakistan International Airlines

PR 079

Philippine Airlines, Inc.

QF 081

Qantas Airways Ltd.

QR 157

Qatar Airways (Q.C.S.C)

FV 195

ROSSIYA AIRLINES

BI 672

Royal Brunei Airlines

RA 285

Royal Nepal Airlines

LX 724

SWISS International Air Lines Ltd. dba SWISS

4Q 741

Safi Airways

HZ 598

Sakhalinskie Aviatrassy SAT

SV 065

Saudi Arabian Airlines

SK 117

Scandinavian Airlines System (SAS)

SC 324

Shandong Airlines Co., Ltd

FM 774

Shanghai Airlines Co. Ltd.

ZH 479

Shenzhen Airlines

S7 421

Siberia Airlines

3U 876

Sichuan Airlines Co. Ltd.

MI 629

Silkair (Singapore) Private Limited dba Silkair

SQ 618

Singapore Airlines Limited

SA 083

South African Airways

UL 603

SriLankan Airlines Ltd.

DT 118

TAAG - Linhas Aereas de Angola (Angola Airlines)

TG 217

Thai Airways International Public Co. Ltd.

GS 826

TianJin Airlines Co., Ltd.

TV 088

Tibet Airlines Corporation Limited

GE 170

TransAsia Airways Corporation

UN 670

Transaero Airlines

TK 235

Turkish Airlines Inc.

B7 525

UNI Airways Corporation

UA 016

United Airlines Inc.

U6 262

Ural Airlines

HY 250

Uzbekistan Airways

VN 738

Vietnam Airlines

VS 932

Virgin Atlantic Airways

XF 277

Vladivostok Air

IY 635

Yemenia - Yemen Airways

JJ 957

TAM LINHAS AEREAS S.A.

KR 265

Ait Bishkek

UT 298

UTAir Aviation Joint - Stock Company


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