Business Management and Strategy ISSN 2157-6068 2013, Vol. 4, No. 2 www.macrothink.org/bms 89 Lerbinger, O. (1997). The Crisis Manager Facing Risk and Responsibility, Lawrence Elbaum Associates Publishers, New Jersey. Maresh, M, & Williams, DE. Oil industry crisis communication. The Handbook of Crisis Communication, 285-300. Meyers, G. C. (1988). Managing Crisis A Positive Approach. Boston Houghton Mifflin. Miller, D. (2004). Exposing the errors An examination of the nature of organizational crisis, in responding to crisis A rhetorical approach to crisis communication. Mitroff, II Kilmann, RH. Corporate tragedies Product tampering, sabotage, and other catastrophes. New York Praeger. Mitroff, II, Pearson, CM Harrington, L. K. (1996). The essential guide to managing corporate crises A step-by-step handbook for surviving major catastrophes. New York Oxford University Press. Mokhiber, R, & Weissman, R. (2005). The 10 Worst Corporations of 2005. Multinationalmonitor.org. 14 Oct. 2005. [Online] Available http://www.multinationalmonitor.org/mm2005/112005/mokhiber.html. Myers, KN. Total Contingency Planning for Diasters: Managing Risk. Minimizing Loss... Ensuring Business Continuity. John Wiley and Sons, Inc. Pauchant, TC Mitroff, II. Transforming the crisis-prone organization Preventing individual, organizational, and environmental tragedies. Jossey-Bass. Pearson, CM Clair, J. A. (1998). Reframing crisis management. Academy of management review, 23(1), 59-76. Pearson, CM Mitroff, II. From crisis prone to crisis prepared A framework for crisis management. The academy of management executive, 7(1), 48-59. Penrose, J. M. (2000). The role of perception in crisis planning. Public Relations Review, 26(2), 155-171. Richardson, B. (1994). Socio-technical disasters profile and prevalence. Disaster Prevention and Management, 3(4), 41-69. Schoenberg, A. (2005). Do crisis plans matter Anew perspective on leading during a crisis. Public Relations Quarterly, 50(1), 2-6. Seeger, MW. Best practices in crisis communication An expert panel process. Journal of Applied Communication Research, 34(3), 232-244. Seeger, MW, Ulmer, RR, Novak, J. M, & Sellnow, T. (2005). Post-crisis discourse and organizational change, failure and renewal. Journal of Organizational Change Management, 18(1), 78-95.
|