Date: 29th March 2018


Relevant Service Measures – CSP Category 1 Firmware Payloads



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Relevant Service Measures – CSP Category 1 Firmware Payloads


  1. The Relevant Service Measures for the CSPN or the CSPC/S in respect of the Code Performance Measures on Target Response Times for Category 1 Firmware Payloads, measure the time taken to distribute Firmware Payloads to a number of connected Communications Hubs within the Coverage Area.

  2. Successful delivery of the Firmware Payload within Target Response Time shall be defined by the of delivery to the Communications Hub data store and receipt of a subsequent Service Response confirming that the Firmware Payload has been delivered, within the Target Response Time.

  3. Each Relevant Service Measure shall measure processing times within the DCC Live Systems.

  4. The Service Level Requirement and Target Response Time exclude the time spent within the HAN.

  5. The Service Level in respect of each Performance Measurement Period (p) and each CSPN or CSPC/S Relevant Service Measure (rsm) shall be;

Where:


= the number of Communications Hubs with Firmware Payload delivered to Communications Hub within the Target Response Time

FWSGp,rsm = the number of connected Communications Hubs identified within the Service Requests to have Firmware Payload delivered and where validation was successful.




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