Date: 29th March 2018
Relevant Service Measures – CSP Category 2 HAN Interface Commands and Category 3 Alerts
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Relevant Service Measures – CSP Category 2 HAN Interface Commands and Category 3 AlertsThe Relevant Service Measures for the CSPN or the CSPC/S in respect of the Code Performance Measures on Target Response Times for Category 2 HAN Interface Commands and Category 3 Alerts, measure the time taken by the CSPN or the CSPC/S to process the relevant Service Response or Alert; these measures excludes any time in the HAN. Category 2 HAN Interface Commands are created in relation to Meter Scheduled: Retrieve Billing Data Log Service Requests. Category 3 Alert HAN Interface Commands are created in relation to a subset of Alerts, which does not include Alerts related to Power Outage events. Each Relevant Service Measure shall measure processing times within the DCC Live Systems. The Service Level Requirement and Target Response Time exclude the time spent within the HAN. The Service Level in respect of each Performance Measurement Period (p) and each CSPN or CSPC/S Relevant Service Measure shall be; 
Where:
 = the number of Category 2 HAN Interface Commands or Category 3 Alerts, as appropriate to the Relevant Service Measure, processed by the CSP that met the Target Response Time
 = the number of Category 2 HAN Interface Commands or Category 3 Alerts, as appropriate to the Relevant Service Measure, processed by the CSP.
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