Date: 29th March 2018
Data Services Provider Performance Measures
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Data Services Provider Performance MeasuresScopeThe Reported List of Service Provider Performance Measures includes a subset of the Data Services Provider (DSP) Performance Measures. Table 8 lists the DSP Performance Measures on the Reported List of Service Provider Performance Measures.
Table 8 Reported List of Service Provider Performance Measures – DSP Scope PM 2.1 Percentage Service availability – DCC Data Service (Production Services)The DCC Data Service means the systems and communications required to provide for the processing of Service Requests, Pre-Commands, Commands, Service Responses and Alerts and the holding or using of Registration Data. Provision of the DCC Data Service is an activity that is performed over a period of time. The availability of the components making up the DCC Data Service, covering associated DSP servers, interfaces and networks, shall be monitored in real-time by an infrastructure monitoring tool in accordance with Good Industry Practice. Any component unavailability will be automatically alerted to the Service Provider and where this results in an Incident an Incident shall be recorded in the DCC Service Management System; an example where component unavailability would not result in an Incident is where there is redundancy built into the infrastructure and a system 'fail over' has occurred to a back-up component. Periods of unavailability of the DCC Data Service shall be recorded in the DCC Service Management System in accordance with the Incident Management Policy. The Unscheduled Downtime of the DCC Data Service shall be calculated as follows: the number of complete minutes where the DCC Data Service is unavailable for Service Request processing; minus the number of minutes of down time due to agreed Planned Maintenance. In respect of each Performance Measurement Period (p), the Service Level for the Performance Measure shall be calculated as follows: 
Where:
UDDDSp = the Unscheduled Downtime of the DCC Data Service in minutes RTp = the number of minutes within the Performance Measurement Period. The duration of the Performance Measurement Period shall be a calendar month. Directory: media media -> Applications to Drill media -> Unicef voices of Youth Chat Theme: Children and aids nigeria and Zimbabwe 13 October 2006 Background media -> Tsunami Terror Alert: Voices of Youth media -> Biblical Eschatology Presentation by: D. Paul Beck May 4, 2016 Ground Rules media -> Guide to completing the collection using the Omnibus system media -> The milk carton kids media -> Events Date and Location media -> The Gilded Age: The First Generation of Historians by H. Wayne Morgan University of Oklahoma, April 18, 1997 media -> Analysis of Law in the United Kingdom pertaining to Cross-Border Disaster Relief Prepared by: For the 30 June 2010 Foreword media -> Cuba fieldcourse 2010 Download 0.6 Mb. Share with your friends:
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