Date: 29th March 2018


Code Performance Measure 2 – Future Dated Service Responses delivered within the applicable Target Response Time



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Code Performance Measure 2 – Future Dated Service Responses delivered within the applicable Target Response Time


  1. The Service Level for Code Performance Measure 2 shall be calculated using the Service Levels achieved by the DCC Service Providers for the set of measures relevant to Future-Dated Services; these Relevant Service Measures shall be the Future Dated Relevant Service Measures and are listed in Table 3.

Service Provider Contractual Reference

Relevant Service Measure

Category

Service Provider

1.2

Percentage of DSP Service Response Times within relevant TRT

Events

DSP

1.3

Percentage of DSP Service Request Scheduling Times within relevant TRT

Events__CSPN__4.1'>Events

DSP

3.1

Percentage of Category 2 HAN Interface Commands delivered to the DCC WAN Gateway Interface within the relevant TRT

Events__CSPN__4.2'>Events__CSPS__4.2'>Events

CSPN

3.1

Percentage of Category 2 HAN Interface Commands delivered to the DCC WAN Gateway Interface within the relevant TRT

Events

CSPC

3.1

Percentage of Category 2 HAN Interface Commands delivered to the DCC WAN Gateway Interface within the relevant TRT

Events

CSPS

4.1

Round Trip Time 2 test HAN Interface Command time: percentage delivered within 22 hours

Events

CSPN

4.1

Round Trip Time 2 test HAN Interface Command time: percentage delivered within 22 hours

Events

CSPC

4.1

Round Trip Time 2 test HAN Interface Command time: percentage delivered within 22 hours

Events

CSPS

4.2

Round Trip Time 3 test HAN Interface Command time: percentage delivered within 2 hours

Events

CSPN

4.2

Round Trip Time 3 test HAN Interface Command time: percentage delivered within 2 hours

Events

CSPC

4.2

Round Trip Time 3 test HAN Interface Command time: percentage delivered within 2 hours

Events

CSPS

Table 3 Relevant Service Provider Performance Measures – Code Performance Measure 2

  1. In respect of each Performance Measurement Period (p), the Service Level for the Code Performance Measure shall be the arithmetic mean of the reported Service Levels for the Future Dated Relevant Service Measures, calculated as follows:

=

Where:


n = the number of Future Dated Relevant Service Measures reported to DCC in this Performance Measurement Period

FDSLp, fdrsm = the Service Level in respect of each Future Dated Relevant Service Measure (fdrsm).



  1. The duration of the Performance Measurement Period shall be a calendar month.


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