Dr Gates & Partners Patient Survey 16th January – 2nd March 2012
Download 392.42 Kb.
|
- Navigate this page:
- Appointments
- Miscellaneous
| Premises
Remove door threshold as getting in to surgery is very difficult when using a mobility scooter or wheelchair (Chaddesden) Extraction fan for toilets (Chaddesden) Move to a new medical centre with off road access to motor transport and parking facilities, the road outside is a motor thoroughfare and a ‘death trap’ (Chaddesden) Larger car park spaces should be marked for disabled and parent and child parking (Spondon) Better things, e.g. books etc to keep small children entertained when there’s a long wait (Both) Better colour in the waiting room / consulting rooms – more cheery colours, all very grey and dull (Both) Music in the waiting room sometimes instead of the TV (Both) Better more eye catching health education information – maybe a different topic each month (Both) Whole surgery training days for GP’s / Nurses and surgery “awareness” to demonstrate this knowledge to patients via posters or TV DVD’s (Both) Telephone Sometimes get cut off when telephoning and have to keep ringing back Not use an expensive ‘08’ number that patients have to use to get an appointment Don’t like the ‘0844’ phone number – preferred ‘01332’ contact number Phone service a bit expensive to call from a mobile Have a free phone contact number – to call the surgery from a mobile is very expensive A non premium telephone number Nothing could be improved except phoning for an appointment Get rid of ‘0844’ number, especially as can’t always get through – would rather get an engaged signal than have to pay for a recorded message telling me I can’t be connected Improve telephone waiting times when ringing to make an appointment Auto phone answer services are probably efficient but are impersonal and irritating to use, could this be improved? Get rid of the ‘0844’ number and replace with ‘01332’ – puts me off having to see the doctor having to spend nearly £1 to call from mobile Make easier on contacting surgery by telephone Usually book online – very good service but dislike intensely the phone service – would prefer it to be engaged than present expensive system I am not a fan of phoning up at 8.30am and making an appointment for the same day, sometimes having to hang on the phone for quite a while, which is expensive if you are on a mobile - also I have not been able to get in on the same day as an evening appointment even when I have phoned at 8.30am on the dot I have stated telephone access poor in regards to appointments, whereas access at other times of the day is good. It is still difficult at 8.00am as one has to ring about 30 seconds to eight to listen to instructions / music in order to be near the front of the queue to make an appointment. Any later and appointments for a particular doctor are unavailable – perhaps a few appointments could be accessed the day before or a couple of days earlier (fortnightly appointments go very quickly) The use of premium phone number is something which concerns me – I am on a limited income and have to think twice before ringing you due to the cost Appointments Please make more later appointments available online, i.e. after 10.00am Make booking appointments easier for people who work outside of 9 to 5 hours, i.e. more pre bookable appointments for late morning / early evening Allow patients to make an appointment by phone in advance to see a particular doctor – phoning at 8.00am on the morning a patient needs to see a doctor doesn’t always result in an appointment I would like to make a later appointment in advance instead of doing it on the day you want it – you can only get early appointments in advance Give better service to people like me who work out of town and need an appointment in the week not in 24 hours More appointment pre-bookable in general More appointment available online at shorter notice Have 2 slots, those for repeat prescriptions and those for general illness – when mixed together in the day very frustrating waiting for long periods of time, i.e.1/2 if you need a fit note or new prescription Would help to be able to discuss several issues to get support with a variety of health issues, Doctors appointments are short and for one problem only The on-line system for booking appointments becomes available at midnight – could it become available slightly earlier? Make it easier to make an appointment with doctor of choice Reception Sometimes reaction from receptionists could be improved, it’s not the patients fault if the surgery is very busy and they are in demand Receptionists very good Receptionists all good Sometimes when attending the surgery the reception staff act as if you are invisible and just leave you standing around until they are ready to acknowledge you are there Receptionists very good and happy to help You are not always greeted on arrival when using the self check-in Reception staff ask medical questions without right qualifications and for all public to hear Receptionists are efficient and friendly Overall customer service by reception staff is terrible Even if receptionist is busy, to acknowledge a patient waiting by a simple “won’t be a minute” would be nice sometimes Take more care when talking to patients about prescriptions and other enquiries Reception staff need to take more care and listen to patients needs Receptionist always helpful and caring One of the receptionists is a bit brusque. When I bring in a sputum sample she holds it up with one finger and pulls a face, not very nice, it’s bad enough having to bring them in without being made to feel worse but you have chosen well with all the other receptionists, X is a star and a credit to the practice I find X on reception to be extremely helpful and friendly, which makes you feel relaxed when visiting the GP can be worrying Some of the reception staff telephone and face to face manner can be unwelcoming and somewhat short Lack of enthusiasm from reception staff All the receptionists are very welcoming Clinical The blood test service has on several occasions failed to get blood resulting in referral to REVIVE – practice should ask for experienced nurses to be sent to provide this service Trying to keep appointments to near booked time First appointment of the day should be on time or an explanation given All doctors come out and greet their patients My wider family has been with this practice for years – over this time different doctors have failed to diagnose various medical conditions in different family members – early diagnosis and treatment is essential for all these diagnosis’s Ensure continuity with same doctor Post blood results on site? How about blood sugar results (I am diabetic) in some sort of graph giving a trend? This would spare the need to phone up for the results or at the very least a note on this site to say the results are now ready At recent appointment doctor tasked secretary with contacting patient, it never happened Not to hurry patients Not buzzing another patient before I have had a chance to put my son’s trousers back on You don’t get warmth from Dr X, if I had I would think I was being given bad news. Dr X has always been my GP here, so must be OK, can be a bit grumpy sometimes but they have a lot to put up with. Dr X is a very good doctor Always very happy with the way the doctor / nurse listen’s to my problems Dr X treats me with dignity and respect Could not improve in any way – Dr X was absolutely wonderful. What a nice man, he makes you feel better by just talking to him Dr X is a fantastic doctor who does not need to improve Relief nurse did very well Dr X is a very good, excellent doctor Dr X dealt with my issues promptly and in a supportive manner Both nurses who took my blood were warm, friendly and extremely supportive as I was upset Dr X is excellent Never had any problems with Dr X or any other GP when I’ve attended Always found doctors and nurses very good The Dr was great, thanks I’m impressed with the way Dr X has diagnosed and treated me so fast but after recent visits to other doctors it’s taken 3 appointments to be diagnosed properly but after seeing and getting a satisfactory result from Dr X my family shall continue to see him. He is really an asset to your firm, as I’ve had 2 life threatening illnesses and am confident of getting a fast result if ill again It took 20 years to diagnose me with fibromyalgia Scripts Double check prescriptions before printing. I have had the wrong bread ordered several times that Boots cannot change. Boxes of 8 fresh loaves require freezer space, I always put down fresh or part baked! Occasionally prescriptions are not ready on time Miscellaneous The practice telephoned me on the Friday evening as the results of a blood test were low. Unfortunately the results I received were not accurate, they were someone else’s – an error at the haematology department. The doctors service was excellent although stressful due to inaccurate results Didn’t know there is an option to ask for medical information without an appointment The technology implemented over the last year (online appointments and checking in) makes the surgery stress free to visit Although I didn’t see a doctor / nurse today, I always find them friendly and helpful and willing to spend time with me to resolve my problems I am very happy. When I hear from friends about their surgeries, I realise how lucky we are to be in this practice I cannot make any comment really as I consider the whole process quite exceptional Satisfactory treatment Very happy This surgery is excellent in every way, the receptionists are very helpful in every way and most patient. I would recommend the practice to my family and friends I don’t think the surgery does need to improve, they deliver an excellent service Excellent service as the last 29 years have been Very happy with my doctors and all staff Quite happy the way it is Very satisfactory Wonderful More than satisfactory Very satisfied with practice and staff Very happy with service – I have been registered here for approximately 10 years and have no complaints It’s doing very well Excellent service at all times and everyone is so very very nice Already works very well considering – the NHS is still the best system in the world, just over populated No complaints This practice is very good I am pleased with the service I receive Excellent practice all round Well satisfied Very happy Very good Brilliant I have always been treated with respect, thank you Wonderful service Very satisfactory Do very well Very satisfactory Difficult to see how any improvements could be made – excellent care Directory: website website -> For Official Use Only Proforma and Time Frame for Submitting website -> For distinguished conduct in the field Sgt. James Duffy D. C. M 25/935 25th website -> Jackson State University Marching Band The Sonic Boom of the South website -> Atlantic hurricanes and global warming website -> Juiced: Steroids Ruining the Competition website -> Undergraduate website -> International Telecommunication Union website -> An Roinn Cosanta Óglaigh na hÉireann Department of Defence Defence Forces website -> Chief Whip Announces Legislative Programme for Summer Session Tuesday 1st April 2008 website -> Resume troy Edward Mrazek Download 392.42 Kb. Share with your friends:
|