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11 suggested that I should further my education. With this
12 suggestion, I felt it best to simply pick up the same
13 tracks I was walking when I last attended college.
14 I reenrolled with Devry University and
15 began classes again during November 2010 under a
16 condensed schedule. I felt being able to isolate
17 classes and take a condensed curriculum, which amounted
18 to two classes per eight-week schedule versus four
19 classes for an entire 16-week semester offered me the
20 best opportunity to not lose focus, both on my mission,
21 foremost, and on my education.
22 The first offerings, I was granted while
23 using the student FAFSA and completed with above-average
24 grades. I decided to continue my degree into a second
25 semester by using my sponsor tuition assistance. After



1 providing all of the documentation and paperwork for the
2 TA to be allotted, I proceeded to take additional
3 courses from Devry. Through this semester, I returned
4 back to Georgia, and while proceeding to enroll for my
5 follow-on courses, I hit a proverbial brick wall.
6 Through a series of conversations and
7 regulations, it came to light that the tuition
8 assistance which covered the course rate from my
9 previous classes was never allotted, due to the fact
10 that the institution had not converted my accounts or
11 received the payments. The only explanation I was given
12 was provided by the DOD Education Department which
13 stated that Devry never filled out paperwork to allow
14 for the payment. While Devry consistently deferred my
15 inquiries to another representative before finally
16 stating that it was my own fault, no matter how much
17 this explanation was belied by my paper trail. The cost
18 of the contested classes was then conveyed on to me at
19 the regular student rate rather than the active-duty
20 military tuition rate, thus, almost doubling the cost
21 that I was instructed to pay out of pocket.
22 Due to the amalgamation of horrid
23 happenstance, I was unable to receive recourse from the
24 DOD TA program due to the fact that a new fiscal year
25 had begun. And while I was able to get Devry to

1 eventually change my financial obligation to reflect my


2 active-duty status and the subsequent rate that
3 accompanied it, they refused to offer any further
4 assistance in resolving my issue beyond advising the
5 Yellow Ribbon Program. The program did not address my
6 frustration, and as all obligation was placed upon me, I
7 was left unable to further my education in light of this
8 brick wall.
9 On top of learning of my debt, it also came
10 to light that Devry had unceremoniously and without my
11 knowledge, changed my major, thus negating over half of
12 my credit hours. This was a chain on my life for the
13 next few years until I moved to Denver, Colorado to
14 begin my post-military civilian life. It was at this
15 point that I reconnected with a former friend and fellow
16 veteran who now runs Post One for the VFW who advised of
17 a university in the Denver Metro area.
18 Upon enrolling, I quickly found out that
19 the hysteria surrounding my post enrollment -- or my
20 past enrollment with Devry was coming back to haunt me,
21 A hold in the place of my status with Devry, and after
22 several conversations with Admissions, it became clear
23 that the institution would not provide my official
24 transcripts until I had paid the previously disputed
25 obligation. Thankfully, my counselors at Metro State

1 University were incredible and proceeded to waiver


2 numerous prerequisites to allow me to take my more
3 advanced curriculum. But every good thing must come to
4 an end. Eventually, I was advised that they could no
5 longer continue that practice and I was, again, forced
6 to withdraw from a postsecondary institution. To date,
7 I still have not been able to fully utilize my GI Bill
8 benefits without starting my education from scratch and
9 scrapping over 60 credit hours that I obtained from
10 Devry.
11 For my conclusion, I do not wish to rehash
12 my story but convey that this is not an isolated
13 incident. Through my distressed history with for-profit
14 colleges, I have listened to countless other veterans'
15 tales with abject horror at how they were treated. In
16 my own experience, I felt it was my own vulnerability
17 and ignorance that was exploited for --
18 MR. MARTIN: Time.
19 MR. CLARK: -- further gains by the
20 institution over my best interests.
21 This would be my true conclusion, that, too
22 often, our education institutions who operate for
23 explicit profit are given the benefit of the doubt that
24 they're working in the best interest of the student who
25 is, in fact, simply viewed as a number and an invoice.

1 I was an active-duty deployed soldier and still felt


2 exploited. If this is a situation where one does not
3 call for the increased protections provided by these
4 rules, I am unsure how further an institution can fall
5 before sufficient action should be taken. Thank you.
6 MR. MANNING: Thank you.
7 MR. MARTIN: Next, we'll hear from
8 Dr. Janice Knebl.
9 DR. KNEBL: Good afternoon. I'll just pass
10 those to you.
11 My name is Dr. Janice Knebl. I'm an
12 osteopathic physician and chair of the American
13 Osteopathic Commission on Osteopathic College
14 Accreditation, known as COCA. Thank you for the
15 opportunity to present comments on behalf of the COCA
16 today.
17 I commend the Department of Education for
18 initiating a new negotiating rulemaking process to
19 address some of the shortcomings in the current Gainful
20 Employment regulations, particularly as they apply to
21 graduate and professional schools.
22 As the Department begins to consider the
23 preliminary agenda for the negotiated rulemaking


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