7.2Record Inbox
To associate a call recording group with a telephone number:
-
Log in to the Enswitch web interface.
-
To record calls to this number, make a record group (see section 7, Call Recording).
-
Go to Features » Call recording.
-
To access the recordings, click Recordings on the right of the Record groups menu, or the Recordings link under the record group form.
-
Enter the needed search parameters. Click Update. The system displays a list of recordings that match the search criteria.
-
To download a recording, click its link.
-
To work with recordings, select the desired recording. Click the appropriate button at the bottom.
7.3Record Groups and Numbers Association
Select the numbers, telephone lines, for example, to use a specified group. When a call goes through to more than one number (of any valid type) that uses different record groups, the call is recorded to all designated groups.
In the settings for other features – for example, numbers and telephone lines – there is an option for selecting a record group.
To associate a call recording group with a telephone number:
-
Log in to the Enswitch web interface.
-
To record calls to this number, make a record group (see section 7, Call Recording).
-
Go to Features » Numbers.
-
Click the number to associate.
-
Select the Record group, and then click Save.
-
The system displays a list of recordings that match the search criteria.
-
To download a recording, click its link.
-
To work with recordings, select any you wish then click the appropriate button at the bottom.
With Classes of service you control which numbers telephones can call. The called number is matched against the prefixes in the class of service, and the longest matching prefix is used. For example, calls to international numbers can be barred except for a single number which is specifically permitted. Alternatively, a single number can be barred if an employee is making unauthorized calls to it.
8.1Add Class of Service
To create a class of service:
-
Log in to the Enswitch web interface.
-
Go to Features » Classes of service.
-
Click New to display the Classes of Service form.
-
Enter the following: (fields marked with  are required)
-
Name: class of service name.
-
Description: description of the service. This appears on the New class of service menu (see step 2).
-
Internal calls: either Allow or Forbid. When set to Allow, internal and external calls are allowed by default. At this point you cannot enter specific destinations.
-
External calls: either Allow or Forbid. When external calls are forbidden the calls are forwarded to the specified number entered in the Forward forbidden calls to: field. Otherwise an error tone plays to the caller.
-
Forward forbidden calls to: a valid telephone number to forward forbidden calls.
-
Click Save.
8.2Class of Service Exceptions
When external calls are forbidden, you can identify numbers that are allowed. When external calls are allowed, you can identify numbers that are forbidden.
To create exceptions to the external call setting:
-
Click Return to the list of classes of service.
-
On the Classes of service list, click the class you created.
-
The Class of service page now displays an External exceptions section below Class of Service. Click New to display the New exception form.
-
Number or prefix: the full number or prefix.
-
Allows calls: choose Allow or Forbid.
-
Click Save.
-
Add any other exceptions as needed.
-
In the settings pages for the telephone lines, there is an option for the Class of service. Configure any telephone lines that need this class of service.
-
Go to Features » Telephone Lines and click on a selected line. In the Features section there is a Class of service option.
-
Select the class of service from the dropdown menu and click Save.
Any telephone line not in a class of service can call any preconfigured number in the system.
Share with your friends: |
