EPayments Project Final Report of Initial Project Work rnib innovation Unit


Engage with the EU and key stakeholders regarding the Payment Services Directive



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6.1 Engage with the EU and key stakeholders regarding the Payment Services Directive

As this involves providing information to consumers RNIB needs to make sure that the information provided is accessible. Therefore RNIB needs to:



  • Review the current work to determine if accessibility is written into the directive

  • Engage with the EU directly to make sure accessibility written into the directive.

  • Engage with payment providers to make their information, products and services accessible to blind and partially sighted people.



6.2 Engage with the Department of Transport on contactless card rollout

As the Department for Transport (DfT) are planning on rolling out contactless card ticketing systems, RNIB needs to make sure that the system is accessible to blind and partially sighted people. Therefore RNIB needs to engage with the DfT and the scheme to:



  • Understand the impact of the scheme and the technology behind it

  • Determine if a functional specification of the technology is needed to give to the scheme.

  • Determine if there is a “user group” (likely to be Disabled Persons Transport Advisory Committee (DPTAC)) associated with the initiative which RNIB can join to feed our requirements in



6.3 Engage with the Payment Council

As the Payments Council has a level of control over payment methods in the UK it is important that RNIB can champion the needs of blind and partially sighted people to that group. This work should include:



  • Performing research in conjunction with the Payments Council given that they are interested in funding RNIB

  • Work with other disability organisations on the withdrawal of cheques



6.4 Critically review up and coming technology

The report highlights that the push from the different sectors appears to be on the adoption of self service kiosks and contactless payment methods. Therefore RNIB should perform detailed research on both of these technologies so that it can have a strategic aim when consulting with key stakeholders. The following should be performed:



6.4.1 Contactless payment systems


  • Identify manufacturers who produce contactless systems

  • Engage with The Smart Card Centre (Royal Holloway University of London) to gather expertise and knowledge

  • Gather user feedback on the use of current contactless cards (Oyster etc)

  • Investigate Near Field Communication further by working with a stakeholder (potentially Nokia) to fully understand this technology and the benefits and barriers it brings.

  • Generate a functional specification on both contactless card and Near Field Communication based solutions.



6.4.2 Self Service Kiosks


  • Identify manufacturers who produce self service kiosks

  • Pending a successful bid, participate on the EU project E-Accessibility for Public Digital Terminals.

  • Perform research to catalogue and understand the different types of kiosks which exist.

  • Perform research with end users to identify the benefits and barriers of the different kiosks.

  • Consolidate the knowledge of all known accessible touchscreen devices and research their implementation to determine the most effective way of delivering accessible touchscreen solutions

  • Using all of the above, generate a functional specification on the preferred implementation of self service kiosks and what can be done to improve their accessibility

  • Engage with key stakeholders (such as NCR) to influence kiosk design



6.4.3 Smart metering


  • Identify manufacturers who produce smart metering solutions

  • Perform research to catalogue and understand the different types of solutions which exist.

  • Perform research with end users to identify the benefits and barriers of the different solutions.

  • Using all of the above, generate a functional specification on the preferred implementation of smart metering solutions and what can be done to improve their accessibility

  • Engage with key stakeholders to influence smart metering solutions



6.5 Implement exemplar banking services

Working with banks to promote an accessible banking service. This should include the following



  • Access to banking information and literature

  • Access to account information and statements (likely to exist at this time)

  • Access to online account services (including paperless billing)

  • Access to ATMS



6.6 Use the Olympic and Paralympic Games to leverage positive change

As London is hosting the Olympic and Paralympic Games in 2012 there should be a high level of expectation placed on the accessibility of these games given that the UK has disability discrimination legislation. In terms of having a positive effect on ePayment solutions, this should provide RNIB with a vehicle to make recommendations to both VISA and TfL which cannot be ignored.



6.7 Establish, maintain and improve relationships with key stakeholders

Within the payments sector there are a number of big companies who have influence over ePayment methods and solutions. Therefore it is imperative that RNIB engages with these companies (such as VISA, MasterCard and NCR) to improve the accessibility of these methods and solutions. It is also important for RNIB to work with organisations similar to ourselves to maintain a collaborative approach.



6.8 Determine whether ePayment systems, wayfinding systems and retail can be linked

As ePayment methods, such as contactless card and loyalty cards are being rolled out across the country to pay for journeys goods and services, it would be advantageous to determine if these can be linked with wayfinding solutions (such as RNIB REACT). This would include:



  • Research to determine where ePayment wayfinding solutions and retail can be combined into one solution

  • Review SNAPI to determine how it can be used further

  • Identify ePayment and wayfinding partners to be involved

  • Understand the technical requirements for all systems to determine if they can be linked

  • Use current examples (RNIB REACT in Edinburgh) to determine the best solution

  • If it is possible, produce a functional specification to provide to manufacturers and produce a prototype with the key partners





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