Front of House and Marketing Assistant



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Date conversion09.06.2017
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Job Description


Post

Front of House and Marketing Assistant


Job Description

This role will work on the front of house, as well as behind the scenes at An Lanntair, promoting our varied and exciting programme within our marketing team. This is a new role that bridges our front of house and marketing teams.
Front of house duties will include:


  • Providing a consistent presence on the front desk and box office.

  • Providing assistance and information about the centre.

  • Welcoming and directing customers/visitors, providing programme information, handling enquiries and complaints and processing incoming mail.

  • Ensuring the very highest levels of customer care on the front desk and box office.

  • Acting as a sales assistant for selling tickets through the box office and retailing shop stock.

  • To operate a computerized ticket and shop system.

  • To handle shop sales.

  • Cash handling, including cheques and credit card payments. To control income through the venue management system including reconciliation of takings and cash security.

  • Presenting a positive public face for An Lanntair in support of people entering and contacting the centre through an upbeat manner and by providing appropriate assistance and information.

  • To answer the telephone and deal with routine telephone inquiries and telephone bookings as required. This will include message taking and processing.

Specific marketing duties will include:




  • Assisting with website management.

  • Assist with social media and marketing activities, including the management of An Lanntair’s Facebook, Twitter and Instagram accounts.

  • Drafting An Lanntair’s weekly newsletter.

  • Undertaking poster, brochure and flyer distribution around the venue and around the communities across the island. This work will ensure all promotional material in the building and around town is kept up to date and displayed attractively.

General:



  • To perform miscellaneous duties as assigned within the centre. This may include assisting at events and activities associated with the An Lanntair programme, marketing and front of house duties.




Line Manager

Head of Marketing with supervision and support from the Retail Manager


Direct Reports

None


Skills and Experience Required



The successful applicant must be a team player with the ability to establish and maintain good working relationships with colleagues and partners. A ‘can do’ attitude and flexible approach will be very important.
Essential skills and experience required are:


  • Knowledge of and interest in the arts.

  • A commitment to An Lanntair, our vision and mission.

  • Excellent communications skills.

  • Ability to learn new computer systems easily.

  • Excellent customer service experience.

  • The ability to deal with customer problems in an empathetic and positive manner.

  • Good administration skills.

  • Confident and professional telephone manner.

  • Dedication to high quality standards and attention to detail.

  • Ability to deal with peaks and troughs in workload.

  • The ability to deal with the public in a positive, confident and upbeat manner.

  • Ability to write for the web and social media.

  • A commitment to the Gaelic language and culture.

Desirable skills and experience required are:




  • Experience of using Mailchimp or another email marketing system.

  • Experience of social media content creation on Facebook, Twitter and Instagram.

  • Full driving license (for flyer distributions).

  • Experience with Google Docs/Spreadsheets/Gmail.

  • An understanding of Data Protection.

  • Experience of using design software, In-Design, Canva and/or Photoshop.

  • Retail experience.

  • Knowledge of building security and safety procedures.

  • Gaelic speaker.

Training will be provided (including, mailchimp, design software, marketing, box office management, health & safety procedures, first aid and retail).




Terms & Conditions

35 hours per week primarily shift work, based on the front desk at An Lanntair. Some office hours may also be necessary within this to undertake some of the marketing duties.
Shifts include: Mon-Sat 9.30-5.30, or 5pm-Close (10-11.30pm weekdays-1am weekends).
Applicants should be flexible to work a variety of shifts.
Job share/part time hours may be considered for the right candidate(s).
Permanent position, subject to three months’ probation.



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